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Halifax: Current account reviews

Name: Current account
Rating: 4.2 (931 reviews)

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4.15

Based on 931 reviews, last reviewed 22nd Apr 2025

2300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Super quick and really helpful! “Super quick and really helpful!” Reviewed on: 22nd April 2025

Latest lowest rating:

1

Very rude aggressive customer service Spoke to customer service this morning regarding suspicious activity on my account, very rude and unprofessional and uninterested, I didn’t get the he... Read more Reviewed on: 30th March 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (931)

They opened my account in the wrong name

I recently opened an account with halifax and when I received the cards the letter was addressed to Mrs khan but when I opened it it said Dear Mr Khan and my card had Mr Khan on it when I called I was told the account was in Mr when I clearly opened it in Mrs and I was told to go to the branch to change it although it was their fault I called earlier today and was told to call back between 7-11 am to speak to the relevant team who would sort it instead I spoke to a very bad customer service lady who didn't even care and when I told her I wanted to close the account she just said wait while I put you on hold and just closed it she didn't even try to talk me out of it like the other lady did it was like she didn't care about the bank or their customers update: I waited ages for halifax to respond to my complaint and after many calls I received a letter saying they had looked at my complaint and gave me £30 compensation which I think is an insult considering the inconveniences they have caused me and I definitely won't be banking with them ever again Reviewed on: 2nd March 2021

Incompetent

I tried making an online transfer of monies from my Halifax account. However, I was requested to call the fraud line. I’ve was on hold for 3 hours and gave up. I tried again and gave up after another 3 hours. I spent 6 hours on the phone since it was an urgent transaction. I will now transfer my money elsewhere and similarly with all my businesses. Incompetence doesn’t fully describe such a service. Reviewed on: 26th February 2021

Current account

Easy to use no fuss account they also have a fee free credit card when abroad. Good customer service Reviewed on: 26th February 2021

Needs to improve.

Poor customer service, compared to competitors. Reviewed on: 25th February 2021

Great service and banking app

Always receive first class customer service from Halifax but everything is so easy to manage from my app that I hardly ever need to speak to them! Reviewed on: 19th February 2021

Excellent service at the branch.

I have visited my local branch 5 times in the last year. Very helpful, friendly staff. They have an excellent app for my tablet which I use to login using my fingerprint. Quick and easy. I can pay in cheques using the app. I have banked with the Halifax for over 20 years. Reviewed on: 17th February 2021

Good

I’ve been with Halifax since I was very young, from starting my first savers account to now being an adult with an overdraft. They’re very helpful. And I’ve always had any queries answered. Reviewed on: 16th February 2021

Best Bank

I wish they could do business banking as well Reviewed on: 14th February 2021

Amazing customer support

I have been banking with Halifax for a while with no major issues. I was targeted by fraudsters and had several withdrawals from my account I went in to my local branch (Preston) and was assisted immediately. After speaking to the fraud team I was given clear instructions how to reset all passwords and secure my account and on top of that, they INSTANTLY credited my lost money - what a bank! Reviewed on: 3rd February 2021

Avoid!!!!

I have been with Halifax for over 9 years, on the 24 and 25th of December lots of money was fraudulently withdrawn from my account when I was enjoying my time with my family on Christmas day. Called them immediately and they REFUSED TO REFUND ME WITHOUT EVEN LOOKING INTO MY ACCOUNT. BUNCH OF USELESS INCOMPETENT STAFF WHO COULDNT EVEN ANSWER MY QUESTIONS. APPLIED TO COMPLAINTS DEPARTMENT, ACTION FRAUD AND FINANCIAL OMBUDSMAN TO RECOVER MY HARD EARNED MONEY. MICHAEL DIAMOND A SO CALLED "MANAGER" AN ABSOLUTE JOKE, I THINK IT WOULD HAVE BEEN MORE HELPFUL TO SPEAK TO VIRTUAL ASSISTANT THAN HIM, AS ALL HE KEPT SAYING "I AM SATISFIED WITH THE DECISION MADE". WHEN I ASKED HIM ON WHAT GROUNDS HE REFUSED TO REPLY. DANIELLE IS ANOTHER USELESS FRAUD DEPARTMENT OFFICER, WHO ASKED ME 2 QUESTIONS: 1.HAVE YOU GOT YOUR CARD WITH YOU? YES 2.DOES ANYONE KNOW YOUR PIN- NO. BASED ON THAT SHE MADE A DECISION NOT TO REFUND MY MONEY!!!!!! NEVER WITHIN 9 YEARS WITH HALIFAX I WITHDRAWN THAT MUCH CASH, SO BANK SHOULD HAVE BLOCKED IT on GROUNDS OF SUSPICIOUS ACTIVITY. ALSO IT HAS BEEN WITHDRAWN FROM THE ATM FROM DIFFERENT BOROUGHS OF UK, VERY FAR FROM WHERE I LIVE. CLEARLY THEY HAVE POOR SECURITY PERFORMANCE. I SPENT 4 HOURS ON THE PHONE TO HALIFAX TO GET ZERO RESULT. STAY AWAY FROM HALIFAX AND ANY OF THE BANKS UNDER THE LLOIDS BANKING GROUP, THEY HAD 21,304 OMBUDSMAN COMPLAINTS IN THE LAST 6 MONTHS!! I WILL RECOVER MY MONEY, AND YOU WILL COMPENSATE ME FOR THE DESTRESS YOU CAUSED ME AND I WILL BE CLOSING MY ACCOUNT WITH HALIFAX. THANKS FOR RUINING MY XMAS. Reviewed on: 30th January 2021

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