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Halifax: Current account reviews

Name: Current account
Rating: 4.25 (984 reviews)

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4.26

Based on 984 reviews, last reviewed 11th Jun 2026

73% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

4

I started banking with them at 17 years old and I am... I started banking with them at 17 years old and I am still banking with them at 70 years old! Reviewed on: 11th June 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (984)

Good bank

Easy to open online. Branch staff responsive and helpful. Good online bank but the mobile app fails to load at times and limited branch hours are the reason for the 4. Reviewed on: 5th March 2022

Easy to use

Good website, good communication, easy to understand and informative Reviewed on: 3rd March 2022

Terrible customer service avoid this bank !

Spend over 50 min on the phone been transferred from many times with no reason and last stuff member just hung up . Terrible service avoid Reviewed on: 1st March 2022

Halifax has gone downhill fast

I have eben a customer for about 15 years of halifax , yet over the past few years,I noticed staff seemed rude and unhelpful. Now their website is not doing it's job and so far I have hung on today for over an HOUR with 2 different operators trying to get through as I need to make 2 payments. No one even apologised for the long delay in holding on .This is not how I expect to spend my day and time. I will be changing banks soon as this is not what I expect from a high street bank Reviewed on: 28th February 2022

Impossible to contact

Had a fraud issue with a card. It is IMPOSSIBLE to get Halifax to take any notice They don't have a secure message facility and will not, under any circumstances answer the telephone. I've spent over 2.5 hours trying to get through over the last two days. I'm now in the process of emptying the account as I don't believe my money is safe with this organisation Reviewed on: 8th February 2022

Vigilant

Were quick to identify issues, & make us aware. Reviewed on: 29th January 2022

Worst bank and Complaint department not bothere

I spoke to a complaint handler his name was Adam Extension number: 1581599, very rude and unprofessional, refused to raise a complaint against him when he was rude on the phone, refused to deal with my open complaint and he wanted to close it without reviewing it as apparently its the same complaint as the one was opened a year ago but its not the same, he refused to listen to the call between me and collection when they actually gave me incorrect information. I strongly don’t recommend anyone to bank with them or even bother raising a complaint as they wouldn’t even bother dealing with you, I think if there was a trophy for worst customer service, Halifax would be in the lead ! Reviewed on: 28th January 2022

Easy peasy!

Online access great plus a branch if I need one! Reviewed on: 24th January 2022

Pretty standard experience

I joined Halifax as it had one of the higher interest rates and convenient branches (I am on the Expresscash account). My experience with them has been pretty standard - no bad experiences but nothing outstanding or exciting. One thing I really don't like is their login system. You cannot have symbols in your password, it is limited by length and requires you to use a memorable phrase as a second factor (2FA is brilliant but there must be better options than this). I am considering moving to a neobank like Monzo or Starling for a better experience that reflects how I actually use my account and what a modern current account should look like. Reviewed on: 24th January 2022

Fantastic Customer Service

Offered excellent financial support especially in times of needs. Easy banking experience Reviewed on: 22nd January 2022

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