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Carol Cooper

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Review of the Halifax, Current account:

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Halifax has gone downhill fast

I have eben a customer for about 15 years of halifax , yet over the past few years,I noticed staff seemed rude and unhelpful. Now their website is not doing it's job and so far I have hung on today for over an HOUR with 2 different operators trying to get through as I need to make 2 payments. No one even apologised for the long delay in holding on .This is not how I expect to spend my day and time. I will be changing banks soon as this is not what I expect from a high street bank Reviewed on: 28th February 2022

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