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Halifax: Current Account reviews

Name: Current Account
Rating: 4.18 (897 reviews)

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4.11

Based on 896 reviews, last reviewed 6th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Good current account offering with perks Good current account offering and pays a good bonus of £5 per month. Slick and seamless. Does what it needs to do with a fantastic app showing many di... Read more Reviewed on: 5th February 2025

Latest lowest rating:

1

I can’t bank with the enemy! I was a new customer and had a monthly account fee! Due to managing hospitalisations and other difficulties i hadn’t been able to pay the account fee ... Read more Reviewed on: 29th October 2024

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Current Account reviews (897)

Review of the Halifax, Current Account:

GREAT BANK

I HAVE BANKED WITH THE HALIFAX FOR OVER 30 YEARS WITH NO PROBLEMS. THE STAFF AT THE BRANCH I GO TO ARE SO PATIENT, FRIENDLY AND HELPFUL. THE HALIFAX APP ON MY APPLE TABLET IS REALLY GOOD AND I CAN PAY IN CHEQUES USING THE APP WHICH SAVES ME THE BOTHER OF GOING TO A BRANCH. THE WEBSITE IS EASY TO LOG ON AND NAVIGATE. Reviewed on: 28th January 2020

Customer for 15 years

15 years ago my grandad opened up an account for me with the Halifax and I've been with them ever since. I don't know any other bank that helps their customers more then Halifax. They have been there for me when I've needed them and supported me. Their customer service is excellent and always so friendly. I love Halifax and I have opened ISA'S for my kids so we can continue to use Halifax in the future. Reviewed on: 5th November 2019

Halifax - a personal view

A listening and caring bank that has opening times to suit the needs of most Reviewed on: 5th November 2019

Con Artist

Their customer and complaints procedures absolutely appalling, let alone their monthly bank charges which again is a con. Utterly pathetic Reviewed on: 11th October 2019

Honest banking

I’ve been a Halifax customer for 7 years now. I have had the best customer service with this bank. Reviewed on: 15th September 2019

I recommend the halifax

I had my account for years and never had a problem regarding my current account, a good company Reviewed on: 31st August 2019

Frozen Account and Useless Uncaring and Incompetent Customer Services

So my appalling and stressful experience with the Halifax continues. We are now at the stage where I can not undertake any transactions within my accounts, e.g transferring funds. I am being treated like a common criminal who is money laundering rather that a loyal customer of 30+ yrs. When I asked the Customer Services team what was I suppose to do this weekend as they have literally taken away every bit of service to me as the supposed customer, there response NOT OUR PROBLEM. Even though I am unable to transfer the account, trust me in sheer desperation I tried, I told them exactly what I actually thought of them, after four months of pure hell this was the final straw. I am living on my own, there is no one who I can turn to in order to have any cash flow to keep me going so what am I suppose to do. Is this the right behaviour, it shows that there is a total lack of empathy from the Halifax towards their customers and interestingly enough their behaviour towards me as a customer has deteriorated since I moved my mortgage to another provider. Reviewed on: 20th July 2019

Treat Loyal Customers Like Dirt Under The Umbrella of Security and Poor Customer Service a Speciality

Since March 2019 the Halifax Fraud team put an embargo on my card and did not inform me of this. On calling them I was told that the issue lay with Visa Debit and not the Halifax, I thought that was the end of the matter. However they placed an embargo on my current account card. So since March I have been unable to undertake any online transactions and have been continually embarrassed in stores when my card has bounced or been refused. I am trying to set up a small business and I can not make any payments to suppliers/vendors due to the way I am being treated by the Halifax and it gets worse. I have made THREE complaints to which I get a standard letter telling me how wonderful the Halifax are as a bank and that my complaint has not been upheld - NO SOLUTION. The letter is a basic template and shows no empathy towards their customers. Tonight I call their Customer Services, kept on hold and land up back with the Fraud team who then INTERROGATED me on my spending. Is this any of their business - why do I need to justify this. After over 60 minutes on the phone going around in circles, I ask how much longer and are we finished as I had an appointment to go to. I get a short and snappy response about her doing her job Well I have a life to get on with, as well as business venture and I do not have the time to be treated like dirt by my so called bank Reviewed on: 3rd July 2019

Don't get a Halifax mortgage

My partner and I had a mortgage with the Halifax until one day, 12 weeks ago, our 13 year old daughter came home from school and couldn’t get into the house, the locks had been changed, and our dog had been taken. We had no idea this was happening to us. Upon calling Halifax we were advised we had been underpaying on our monthly payments (we paid by internet banking) slightly due to a rate change (which they’d failed to advise us of). Cutting a very long, stressful 12 week story short, we had to redeem the full outstanding mortgage of approx £190k to get our home back. We couldn’t just clear the arrears, it had to be the full loan amount. We offered £50k, which they refused. We have been fortunate enough to be able to clear the full amount and get our property back. They are far from helpful, have caused us so much stress and upset, even down to the very last day when we cleared the mortgage in full, they expected us to wait another 72 hours before checking for receipt of the funds that had been paid by CHAPS. After a very tense phone call they finally confirmed receipt. We have just received a invoice breakdown of “costs” that were added to our outstanding balance. We have been charged £260 for the pleasure of a dog handler, that took our 8 month old puppy from our home, and only had him for 4 hours. He was so traumatised that he is now petrified of bald men! I can only say avoid at all costs, the weight has been lifted off of our shoulders knowing we do not have to have any more contact with such a farce of a company. Reviewed on: 26th June 2019

Great bank

Great bank can not fault it always had good things to say about it Reviewed on: 25th June 2019

satisfied

i have been with the halifax for more than 40 years and have had continued good service and value from them Reviewed on: 22nd June 2019

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