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Halifax: Current account reviews

Name: Current account
Rating: 4.26 (984 reviews)

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4.26

Based on 984 reviews, last reviewed 11th Jun 2026

73% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

4

I started banking with them at 17 years old and I am... I started banking with them at 17 years old and I am still banking with them at 70 years old! Reviewed on: 11th June 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (984)

Best Bank

I wish they could do business banking as well Reviewed on: 14th February 2021

Amazing customer support

I have been banking with Halifax for a while with no major issues. I was targeted by fraudsters and had several withdrawals from my account I went in to my local branch (Preston) and was assisted immediately. After speaking to the fraud team I was given clear instructions how to reset all passwords and secure my account and on top of that, they INSTANTLY credited my lost money - what a bank! Reviewed on: 3rd February 2021

Avoid!!!!

I have been with Halifax for over 9 years, on the 24 and 25th of December lots of money was fraudulently withdrawn from my account when I was enjoying my time with my family on Christmas day. Called them immediately and they REFUSED TO REFUND ME WITHOUT EVEN LOOKING INTO MY ACCOUNT. BUNCH OF USELESS INCOMPETENT STAFF WHO COULDNT EVEN ANSWER MY QUESTIONS. APPLIED TO COMPLAINTS DEPARTMENT, ACTION FRAUD AND FINANCIAL OMBUDSMAN TO RECOVER MY HARD EARNED MONEY. MICHAEL DIAMOND A SO CALLED "MANAGER" AN ABSOLUTE JOKE, I THINK IT WOULD HAVE BEEN MORE HELPFUL TO SPEAK TO VIRTUAL ASSISTANT THAN HIM, AS ALL HE KEPT SAYING "I AM SATISFIED WITH THE DECISION MADE". WHEN I ASKED HIM ON WHAT GROUNDS HE REFUSED TO REPLY. DANIELLE IS ANOTHER USELESS FRAUD DEPARTMENT OFFICER, WHO ASKED ME 2 QUESTIONS: 1.HAVE YOU GOT YOUR CARD WITH YOU? YES 2.DOES ANYONE KNOW YOUR PIN- NO. BASED ON THAT SHE MADE A DECISION NOT TO REFUND MY MONEY!!!!!! NEVER WITHIN 9 YEARS WITH HALIFAX I WITHDRAWN THAT MUCH CASH, SO BANK SHOULD HAVE BLOCKED IT on GROUNDS OF SUSPICIOUS ACTIVITY. ALSO IT HAS BEEN WITHDRAWN FROM THE ATM FROM DIFFERENT BOROUGHS OF UK, VERY FAR FROM WHERE I LIVE. CLEARLY THEY HAVE POOR SECURITY PERFORMANCE. I SPENT 4 HOURS ON THE PHONE TO HALIFAX TO GET ZERO RESULT. STAY AWAY FROM HALIFAX AND ANY OF THE BANKS UNDER THE LLOIDS BANKING GROUP, THEY HAD 21,304 OMBUDSMAN COMPLAINTS IN THE LAST 6 MONTHS!! I WILL RECOVER MY MONEY, AND YOU WILL COMPENSATE ME FOR THE DESTRESS YOU CAUSED ME AND I WILL BE CLOSING MY ACCOUNT WITH HALIFAX. THANKS FOR RUINING MY XMAS. Reviewed on: 30th January 2021

Outdated bank, obsolete IT systems

Bad customer service at my local branch in Milton Keynes ,unhelpful staff on their customer service department after being a loyal customer. Reviewed on: 22nd January 2021

Reliable, great app, fast payments

Always on, fast payments, easy to use app, lots of self service customer options. Reviewed on: 22nd January 2021

Pathetic

Dreadful waste of space as a bank,I would be ashamed working for this joke of a bank,and running a five star business,I advise my clients of not trusting these clowns with their hard earned money,the advisors are powerless,and can only put a complaint forward to a bunch of comedians that don't even contact you in the five days promised,I'm running into months now. I will continually expose until my issues are resolved,they are aware I have had a stroke caused by stress,but am still caused major stress by a bunch of bankers ! Reviewed on: 27th November 2020

Current account

A cut above the rest - staff are amazing nothing was too much trouble - switching made eaay Reviewed on: 16th September 2020

product

they never tell you about the best product for you Reviewed on: 2nd August 2020

A great bank with helpful staff

I have held a current account with the halifax for over 40 years and always found them to be helpful and never had any major problems Reviewed on: 13th July 2020

No stress bank

Excellent customer service, easy to follow app and online banking. Keep you updated with services and offers. Reviewed on: 2nd July 2020

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