Smart Money People Logo
Go to business site
Share this page
Link copied

Halifax: Current account reviews

View other Halifax products
4.18
Based on 982 reviews, last reviewed 24th Apr 2026
133% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
59%
See only 4 star reviews
23%
See only 3 star reviews
7%
See only 2 star reviews
2%
See only 1 star reviews
9%

Latest highest rating:

5

Very good, easy to use, helpful and quick at respond... Very good, easy to use, helpful and quick at responding Reviewed on: 22nd April 2026
Ell jay's avatar
Ell jay

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026
Corrina Hallam's avatar
Corrina Hallam
Read all reviews Write a review

About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Review Halifax: Current account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Halifax Current account reviews (982)

Great service

5
Always consistently great service ever since I joined nearly 10 years ago. Reviewed on: 11th June 2020
Rebecca Jane's avatar
Rebecca Jane

Current account

5
Hassle free online transactions. Reviewed on: 29th May 2020
Michael Wilson's avatar
Michael Wilson

Easy to use, great customer service

4
Every account I have with Halifsx is extremely easy to use, the app and online banking are really user friendly, clear and helpful. When I need a conversation with someone the branch staff in Skipton and call centre staff cannot do enough for you. Reviewed on: 19th May 2020
Michaelthompson079's avatar
Michaelthompson079

works for me

5
looking for a bank for my needs, this does what it said it would as i want it to. Works for me Reviewed on: 17th May 2020
Peter B Wardle's avatar
Peter B Wardle

Great

5
I've been with Halifax ever since I was a little girl and plan to never switch banks. I have always had the best customer service with Halifax and I am very happy with the products they provide. Reviewed on: 29th April 2020
Leanne's avatar
Leanne

Good account

5
U.K. call centres and an excellent website. Reviewed on: 28th April 2020
Derek Wickham's avatar
Derek Wickham

Simple no frills banking

5
I love the app and can easily keep track of my spending Reviewed on: 27th April 2020
Aimee Rogers's avatar
Aimee Rogers

Halifax Online Banking is a mess

1
I have been trying to set up online banking for the last 4 weeks. The whole process is so convoluted, it's a mess. Multiple visits to the local branch, at their insistence, and many lengthy phone calls and they still can't seem to sort out the problems at their end. So much contradictory advice and instruction from Halifax Online Banking customer service, they just keep sending me in circles. The customer service agents have in the main been polite but unfortunately ineffectual. One Halifax Online Banking customer service agent, Ed, at the UK call centre felt the need to be extremely rude and obstructive. Setting up online banking with other banks has been a breeze compared to Halifax Online banking. I have had accounts with Halifax for decades but I'm giving serious consideration to migrating everything over to one of my other banks after this experience. Disappointing. Reviewed on: 23rd April 2020
Jay's avatar
Jay

Halifax Online Banking is a mess

1
I have been trying to set up online banking for the last 4 weeks. The whole process is so convoluted, it's a mess. Multiple visits to the local branch, at their insistence, and many lengthy phone calls and they still can't seem to sort out the problems at their end. So much contradictory advice and instruction from Halifax Online Banking customer service, they just keep sending me in circles. The customer service agents have in the main been polite but unfortunately ineffectual. One Halifax Online Banking customer service agent, Ed, at the Scottish call centre felt the need to be extremely rude and obstructive. Setting up online banking with other banks has been a breeze compared to Halifax Online banking. I have had accounts with Halifax for decades but I'm giving serious consideration to migrating everything over to one of my other banks after this experience. Disappointing. Reviewed on: 23rd April 2020
Jay's avatar
Jay

Wow I can't believe how low this bank has become

1
Soooo since june 2019 I had fraud on my account these fraudsters are still trying to gain access to my account were now in april 2020 ,, 9 bank cards since this no help of the bank im a single mother with 2 children how can I feed them what am I going to do no money back from the bank not even a £5.00 credit no help whats so ever ,,, now were all in lock down I have had to give up work to look after my 2 children I am in lock down with covid 19 I haven't eaten.for 2 days due to limit of food for the children so finally I get help with goverment emergency payment I've waited days , days had gone by I then manage to get hold of my neighbours mobile where I was told I have to attend the bank with id all restriction have been put on my account so when were they going to tell me this , so I explain I have a child here with covid 19 basically they dont give a shit and I'm to.go to the bank not a problem but my child im a single mother nothing we can.do about that ,, my reply was ok I will be at the bank tmo with my children Reviewed on: 20th April 2020
Kelly j's avatar
Kelly j

Do you have a different Halifax product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Halifax?

  • Online Tracker Bond

    from Halifax 5.00 from 1 reviews
    Halifax

  • Student Current Account

    from Halifax 4.67 from 11 reviews
    Halifax

  • Online Saver

    from Halifax 4.62 from 35 reviews
    Halifax
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill