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Halifax: Current account reviews

Name: Current account
Rating: 4.26 (984 reviews)

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4.26

Based on 984 reviews, last reviewed 11th Jun 2026

73% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

4

I started banking with them at 17 years old and I am... I started banking with them at 17 years old and I am still banking with them at 70 years old! Reviewed on: 11th June 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (984)

Love Halifax!

I transferred to Halifax about 4 years ago now and I haven’t looked back! It’s so easy to navigate on the mobile app and you can have add ons such as cash back with certain shops! I have also my my house isa and savings account with Halifax and it’s so easy to move money. I always recommend Halifax to friends and family. Reviewed on: 30th June 2020

terrible bank

poor service clunky IT avoid! Reviewed on: 28th June 2020

Great service

Always consistently great service ever since I joined nearly 10 years ago. Reviewed on: 11th June 2020

Current account

Hassle free online transactions. Reviewed on: 29th May 2020

Easy to use, great customer service

Every account I have with Halifsx is extremely easy to use, the app and online banking are really user friendly, clear and helpful. When I need a conversation with someone the branch staff in Skipton and call centre staff cannot do enough for you. Reviewed on: 19th May 2020

works for me

looking for a bank for my needs, this does what it said it would as i want it to. Works for me Reviewed on: 17th May 2020

Great

I've been with Halifax ever since I was a little girl and plan to never switch banks. I have always had the best customer service with Halifax and I am very happy with the products they provide. Reviewed on: 29th April 2020

Good account

U.K. call centres and an excellent website. Reviewed on: 28th April 2020

Simple no frills banking

I love the app and can easily keep track of my spending Reviewed on: 27th April 2020

Halifax Online Banking is a mess

I have been trying to set up online banking for the last 4 weeks. The whole process is so convoluted, it's a mess. Multiple visits to the local branch, at their insistence, and many lengthy phone calls and they still can't seem to sort out the problems at their end. So much contradictory advice and instruction from Halifax Online Banking customer service, they just keep sending me in circles. The customer service agents have in the main been polite but unfortunately ineffectual. One Halifax Online Banking customer service agent, Ed, at the UK call centre felt the need to be extremely rude and obstructive. Setting up online banking with other banks has been a breeze compared to Halifax Online banking. I have had accounts with Halifax for decades but I'm giving serious consideration to migrating everything over to one of my other banks after this experience. Disappointing. Reviewed on: 23rd April 2020

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