3rd February 2020
Ok
Were not there for me when i wanted a £100.overdraft limit to get me to work for 4 days petrol and food. Knowing my wages would be going into my bank in 4 days
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25th January 2020
Untold Investments
I was surprised to find that as part of the Lloyd’s banking group my monies were used to support fossil fuel extraction.
14th November 2019
Fantastic bank
Always there to help and sort out any problems I have
11th October 2019
Con Artist
Their customer and complaints procedures absolutely appalling, let alone their monthly bank charges which again is a con. Utterly pathetic
31st August 2019
I recommend the halifax
I had my account for years and never had a problem regarding my current account, a good company
20th July 2019
Frozen Account and Useless Uncaring and Incompetent Customer Services
So my appalling and stressful experience with the Halifax continues. We are now at the stage where I can not undertake any transactions within my accounts, e.g transferring funds. I am being treated like a common criminal who is money laundering...
Read moreSo my appalling and stressful experience with the Halifax continues. We are now at the stage where I can not undertake any transactions within my accounts, e.g transferring funds. I am being treated like a common criminal who is money laundering rather that a loyal customer of 30+ yrs. When I asked the Customer Services team what was I suppose to do this weekend as they have literally taken away every bit of service to me as the supposed customer, there response NOT OUR PROBLEM. Even though I am unable to transfer the account, trust me in sheer desperation I tried, I told them exactly what I actually thought of them, after four months of pure hell this was the final straw. I am living on my own, there is no one who I can turn to in order to have any cash flow to keep me going so what am I suppose to do. Is this the right behaviour, it shows that there is a total lack of empathy from the Halifax towards their customers and interestingly enough their behaviour towards me as a customer has deteriorated since I moved my mortgage to another provider.
3rd July 2019
Treat Loyal Customers Like Dirt Under The Umbrella of Security and Poor Customer Service a Speciality
Since March 2019 the Halifax Fraud team put an embargo on my card and did not inform me of this. On calling them I was told that the issue lay with Visa Debit and not the Halifax, I thought that was the end of the matter. However they placed an...
Read moreSince March 2019 the Halifax Fraud team put an embargo on my card and did not inform me of this. On calling them I was told that the issue lay with Visa Debit and not the Halifax, I thought that was the end of the matter. However they placed an embargo on my current account card. So since March I have been unable to undertake any online transactions and have been continually embarrassed in stores when my card has bounced or been refused. I am trying to set up a small business and I can not make any payments to suppliers/vendors due to the way I am being treated by the Halifax and it gets worse. I have made THREE complaints to which I get a standard letter telling me how wonderful the Halifax are as a bank and that my complaint has not been upheld - NO SOLUTION. The letter is a basic template and shows no empathy towards their customers. Tonight I call their Customer Services, kept on hold and land up back with the Fraud team who then INTERROGATED me on my spending. Is this any of their business - why do I need to justify this. After over 60 minutes on the phone going around in circles, I ask how much longer and are we finished as I had an appointment to go to. I get a short and snappy response about her doing her job Well I have a life to get on with, as well as business venture and I do not have the time to be treated like dirt by my so called bank
26th June 2019
Don't get a Halifax mortgage
My partner and I had a mortgage with the Halifax until one day, 12 weeks ago, our 13 year old daughter came home from school and couldn’t get into the house, the locks had been changed, and our dog had been taken. We had no idea this was happening to u...
Read more My partner and I had a mortgage with the Halifax until one day, 12 weeks ago, our 13 year old daughter came home from school and couldn’t get into the house, the locks had been changed, and our dog had been taken. We had no idea this was happening to us.
Upon calling Halifax we were advised we had been underpaying on our monthly payments (we paid by internet banking) slightly due to a rate change (which they’d failed to advise us of).
Cutting a very long, stressful 12 week story short, we had to redeem the full outstanding mortgage of approx £190k to get our home back. We couldn’t just clear the arrears, it had to be the full loan amount. We offered £50k, which they refused. We have been fortunate enough to be able to clear the full amount and get our property back.
They are far from helpful, have caused us so much stress and upset, even down to the very last day when we cleared the mortgage in full, they expected us to wait another 72 hours before checking for receipt of the funds that had been paid by CHAPS. After a very tense phone call they finally confirmed receipt.
We have just received a invoice breakdown of “costs” that were added to our outstanding balance.
We have been charged £260 for the pleasure of a dog handler, that took our 8 month old puppy from our home, and only had him for 4 hours. He was so traumatised that he is now petrified of bald men!
I can only say avoid at all costs, the weight has been lifted off of our shoulders knowing we do not have to have any more contact with such a farce of a company.
25th June 2019
Great bank
Great bank can not fault it always had good things to say about it
22nd June 2019
satisfied
i have been with the halifax for more than 40 years and have had continued good service and value from them
14th June 2019
Unhelpfull
As soon as I can get out from financial difficulties I will change bank. I've contact them to ask help to can cover my other borrowing and i couldn't be helped at all. I mention that always I had a good statement and I had half year ago another loan...
Read moreAs soon as I can get out from financial difficulties I will change bank. I've contact them to ask help to can cover my other borrowing and i couldn't be helped at all. I mention that always I had a good statement and I had half year ago another loan and I covered in full after few months. So... everybody can have diffixulties, but unfortunately they were unable yo help. Thanks anyway
9th June 2019
I had my account for years
I have been with the halifax since 1980 and have always been happy with their services , i feel they have time and interest in their clients and it makes me feel comfortable to be a member
9th June 2019
Trusted , reliable bank
I have been with Halifax since I was 16 I'm now 40 have never had problems, would recommend savings account is also good with a good interest rate
8th June 2019
Easy
They text you with any concerns. If you are going over drawn they let you know. Overdraft easy to sort out!
27th May 2019
Great customer service
Have banked with the halifax for 20 years. The ease of getting anything sorted is superb. I bank online and the app is so easy to use, if I do need to ring for anything the call centre sort out queries in next to no time. The members of staff in my...
Read moreHave banked with the halifax for 20 years. The ease of getting anything sorted is superb. I bank online and the app is so easy to use, if I do need to ring for anything the call centre sort out queries in next to no time. The members of staff in my local branch are the best, always there to help with a smile.
7th May 2019
Great customer service
I have always found that the in branch service is of high standard. The products available reflect my lifestyle and there are always offers and initiatives to save money. These offers are aimed at their existing customers.
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