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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.82 (473 reviews)

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4.81

Based on 473 reviews, last reviewed 9th May 2025

88% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very friendly staff. Very friendly staff. Sometimes have issues with ICT system. Sometimes due to the complexity of requests they have to call for support. Reviewed on: 9th May 2025

Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hanley Economic Building Society Savings reviews (473)

Review of the Hanley Economic Building Society, Savings:

Base rate tracker account has been very competitive

Base rate tracker account has been very competitive Reviewed on: 9th April 2025

I’ve had savings with Hanley Economic Building Socie...

I’ve had savings with Hanley Economic Building Society for years and have always experienced outstanding customer service. Their team is consistently friendly, helpful, and professional. I’m now even taking out a mortgage with them, which shows how much I trust and value their service. I popped into the branch today and was helped by Ellie—she was fantastic. So friendly, attentive, and efficient. I was in and out within 15 minutes! It’s always a pleasure dealing with the Hanley team. Reviewed on: 11th April 2025

Customer service is very good.

Customer service is very good. I had difficulty accessing my online account. The person I dealt with was most helpful. Reviewed on: 11th April 2025

Very helpful staff and good products

Very helpful staff and good products Reviewed on: 10th April 2025

very good face to face business.

very good face to face business. Reviewed on: 10th April 2025

Always friendly and helpful at our local Longton branch

Always friendly and helpful at our local Longton branch Reviewed on: 10th April 2025

Traditional building society with good customer service

I like saving with a traditional building society. The application process, although by post only, was swifter than I'd anticipated and my application was dealt with promptly. As a laptop & basic mobile phone user (i.e. without a smartphone), I didn't feel the usual disenfranchisement by being confronted by "app only" restrictions. In contrast, many other providers offering accounts with comparable interest rates were app-only (not even app and online). Reviewed on: 10th April 2025

Great customer service.

Great customer service. Excellent knowledge of services. Reviewed on: 10th April 2025

Postal account

Opened a postal account - very smooth process. Good interest rate. Reviewed on: 10th April 2025

Always friendly.

Always friendly. Very helpful. No matter what you ring for. They make sure the message gets to the right branch. Reviewed on: 10th April 2025

I’ve always found Hanley to provide an efficient and...

I’ve always found Hanley to provide an efficient and rewarding experience. Reviewed on: 10th April 2025

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