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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.82 (473 reviews)

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4.81

Based on 473 reviews, last reviewed 9th May 2025

150% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very friendly staff. Very friendly staff. Sometimes have issues with ICT system. Sometimes due to the complexity of requests they have to call for support. Reviewed on: 9th May 2025

Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hanley Economic Building Society Savings reviews (473)

Review of the Hanley Economic Building Society, Savings:

Face to face contact

On every occasion I have called into the Biddulph Branch I have found the staff to be friendly and helpful Reviewed on: 26th March 2025

Very friendly staff.

Very friendly staff. Sometimes have issues with ICT system. Sometimes due to the complexity of requests they have to call for support. Reviewed on: 9th May 2025

HanleyEBS is an administrative disaster

Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost the interest over a long period because they insisted on a cheque so that meant the funds needing to be transferred were sitting around in a current account. Now, some two years later, I wanted to close the account, they had not informed me that they had changed their rules and so yet again there were days' worth of delay before they would transfer my funds back to me, and then, hey! they charged £25.00 to do that. No, I hadn't requested any CHAPS payment, absolutely not, nor at any point had I been forewarned that this amount would be deducted for a transfer. But also appallingly, at no point over the whole long period I have held this account did this building society ever inform me either by email or letter of changes to the interest rate. This is of course a statutory requirement on all banks and building society, but no, this never happened. The response from HEBS to that point is - 'We sent emails but you didn't receive them'. Well, how does that happen when my email address has always been the same? You can tell that from my point of view, the building society is a shambles, a total administrative shambles and in good faith, their administrative practice needs serious investigation. It is totally inappropriate and unacceptable to carry on like this. Reviewed on: 5th May 2025

Reply from Hanley Economic Building Society Dear Jenny, Thank you for your feedback. We want to assure you that an investigation is currently underway regarding the issues you mentioned. If you have any further comments or additional information, please contact us at 01782 255000. Your input is important to us. Thank you for your patience. Best regards, Hanley Economic Savings Services Response date: 9th May 2025

Easy to set up - could do with longer opening hrs in...

Easy to set up - could do with longer opening hrs in local brnaches Reviewed on: 26th April 2025

Simple savings plan.

Simple savings plan. Having a building society in the town centre helps. Reviewed on: 22nd April 2025

Great savings rate and easy to contact and speak to...

Great savings rate and easy to contact and speak to a local employee. Reviewed on: 18th April 2025

Excellent service, friendly staff, nothing is too mu...

Excellent service, friendly staff, nothing is too much trouble. Reviewed on: 18th April 2025

I had forgotten my memorable information

I had forgotten my memorable information and got locked out of my account. The customer services team quickly helped me get back on line. Reviewed on: 18th April 2025

Excellent Customer service

I experienced very good customer service, my call was answered in few seconds Reviewed on: 18th April 2025

Very positive, friendly, professional, good rate of...

Very positive, friendly, professional, good rate of interest, pleasant staff Reviewed on: 17th April 2025

answer questions clearly

staff are always pleasant and attentive. excellent customer service Reviewed on: 17th April 2025

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