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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.42
Based on 354 reviews, last reviewed 14th Apr 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

4

Opening hours not so good, but staff are very helpful Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025
Sarah L's avatar
Sarah L

Latest lowest rating:

1

Failure to make a deposit into a new ISA account. Registered and opened an account. Failed to transfer the first deposit from my bank because an additional reference is incorrect. Sort code and acct n... Read more Reviewed on: 14th April 2025
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Old Saver
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (354)

Review of the Harpenden Building Society, Savings:

Not straightforward to open an account

3
Not as straightforward to open an account as it should be. No details provided on initial communication about what sort code and account number to use. Also, poor information on how to register for an online account, and misleading details given about account number. Reviewed on: 16th August 2024
Ron F's avatar
Ron F
Reply from Harpenden Building Society Hi Ron, Thank you for your feedback, and I can empathise with your frustrations, especially regarding sort codes and account numbers. In a nutshell- Harpenden Building Society is not a 'clearing bank' and as such, we do not have a unique Sort Code. Instead (and similar to other smaller Building Societies) we use our bank to receive deposits and ask customers to quote their Harpenden Building Society roll number to ensure funds are credited to the correct account. I will review th... Response date: 19th August 2024
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Harpenden Building Society

Failure to make a deposit into a new ISA account.

1
Registered and opened an account. Failed to transfer the first deposit from my bank because an additional reference is incorrect. Sort code and acct number correct Does it require a roll number, not supplied. so far useless. Reviewed on: 14th April 2025
Old Saver's avatar
Old Saver
Reply from Harpenden Building Society Thank you for your review and I'm sorry to understand that there have been difficulties in transferring your ISA. If you would like to contact me directly, please email jsweeting@harpendenbs.co.uk and i will escalate to the correct team. Kind regards, Jon Sweeting Commercial Manager Response date: 15th April 2025
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Harpenden Building Society

Opening hours not so good, but staff are very helpful

4
Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025
Sarah L's avatar
Sarah L
Reply from Harpenden Building Society Thank you for your review and your kind words about our colleagues. Our opening hours are. and will continue to be reviewed to ensure they meet our members requirements. Kind regards, Jon Sweeting Commercial Manager Response date: 28th March 2025
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Harpenden Building Society

In branch service review

4
I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025
Reply from Harpenden Building Society This is great to read, and thank you for your feedback. I will feed this back to the team at Tring branch. Jon Sweeting Commercial Manager Response date: 11th March 2025
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Harpenden Building Society

In branch service review

5
No improvements needed - such lovely friendly, helpful staff. Reviewed on: 28th February 2025
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025
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Harpenden Building Society

The phone is always answered and the staff are polit...

5
The phone is always answered and the staff are polite and helpful. You feel valued, rather than a number or unknown. Reviewed on: 25th February 2025
F's avatar
F
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025
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Harpenden Building Society

Lost passbook by the Royal Mail

5
The Royal Mail lost my passbook in the post The Society were very helpful in sorting the problem. The staff dealt with the matter by telephone and post. Great customer service, thanks Reviewed on: 24th February 2025
John A's avatar
John A
Reply from Harpenden Building Society Hi John, Thank you for your review and i'm glad we were able to sort this for you. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

In branch service review

5
Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

In branch service review

5
Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for us older generation are missing out not having access to all products. Reviewed on: 31st January 2025

In branch service review

5
Always very friendly and professional. Not many local branches - makes it difficult for working patterns in a place where you have to travel to nearest branch. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your feedback and i'm pleased to understand that you are happy with our service. I take on board your comments regarding branch locations and working patterns. Harpenden Online provides a safe and secure way to manage your account if ever it is not convenient to get to a branch. Details can be found on our website www.harpendenbs.co.uk. In the meantime, if we can be of any further assistance to you then please do not hesitate to contact us. Kind regards, Jon Sweetin... Response date: 25th February 2025
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Harpenden Building Society

In branch service review

5
Staff are super friendly and helpful. Elizabeth has helped me recently but over the years all staff have been lovely. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your review. This is really good to read and i will make sure your feedback is passed to my colleague and her line manager. Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

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