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Ron F

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Review of the Harpenden Building Society, Savings:

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Not straightforward to open an account

Not as straightforward to open an account as it should be. No details provided on initial communication about what sort code and account number to use. Also, poor information on how to register for an online account, and misleading details given about account number. Reviewed on: 16th August 2024

Reply from Harpenden Building Society Hi Ron, Thank you for your feedback, and I can empathise with your frustrations, especially regarding sort codes and account numbers. In a nutshell- Harpenden Building Society is not a 'clearing bank' and as such, we do not have a unique Sort Code. Instead (and similar to other smaller Building Societies) we use our bank to receive deposits and ask customers to quote their Harpenden Building Society roll number to ensure funds are credited to the correct account. I will review the signposting on our application journey to look for further opportunities to make this clearer. In the meantime, if i can be of any further assistance to you in this matter then please do not hesitate to contact me. Kind regards, Jon Sweeting Commercial Manager Response date: 19th August 2024

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