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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (336 reviews)

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4.41

Based on 336 reviews, last reviewed 20th Dec 2024

83% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (336)

Review of the Harpenden Building Society, Savings:

Poor interest

The interest rate has eroded over time, even when BOE base rate was going up! Reviewed on: 23rd November 2024

Reply from Harpenden Building Society Hi Robert, thank you for your feedback, it is appreciated. I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are priced to match their open book equivalent. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. We have made also the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 25th November 2024

In branch service review

Local branch in Radlett high street, very friendly staff, helpful and well-informed. Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

It is not too far away to travel but one on the high street would be helpful. Reviewed on: 29th February 2024

Reply from Harpenden Building Society Thank you for your feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Good rates, personal service and a branch I can visit if I need help. Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Unlike the banks, my first communication with Harpenden Building Society was answered by a knowledgeable receptionist who was able to answer all my questions and send me full information of the savings account in which I was interested. I also welcome the interest rate and the fact that I can operate my account by post. Reviewed on: 29th February 2024

Reply from Harpenden Building Society I'm thrilled that you are pleased with the service you have received. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The front of house staff were excellent. Vanessa, Claire and George were very efficient and helpful in closing our existing accounts and opening new ones for us. Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read, I will make sure that this is fed back to them. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

After HSBC, Barclays, and Natwest leaving Tring, it was a pleasure to get Harpenden BS replacing Nationwide as our only financial outlet. After Natwest let me down in Jan 23, I opened a new triple access ISA with Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read, and welcome to Harpenden Building Society. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Longer opening hours needed on all days. Reviewed on: 29th February 2024

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure that the needs of our customers are met against the commercial viability of opening the branches and head office for longer. If you would like to email me at [email protected] with further details on your requirements we will certainly consider this. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The friendly staff are always helpful and always have a snack. Nothing to improve. A lovely building society. Reviewed on: 29th February 2024

Reply from Harpenden Building Society They never offer me any! I'll have words with them! Joking aside, thank you for your lovely feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Really helpful counter staff and they still issue books. Reviewed on: 29th February 2024

Reply from Harpenden Building Society Thank you for your feedback. It is appreciated. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The website is awful! The screen is two-thirds picture and only one-third available. Otherwise I like the closeness of the branch. Reviewed on: 29th February 2024

Reply from Harpenden Building Society We're pleased that you are happy with the branch service. We are currently working hard to improve our website. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

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Harpenden Building Society: Savings reviews

83% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (336)

Poor interest

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

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