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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (336 reviews)

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4.42

Based on 336 reviews, last reviewed 20th Dec 2024

83% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (336)

Review of the Harpenden Building Society, Savings:

Poor interest

The interest rate has eroded over time, even when BOE base rate was going up! Reviewed on: 23rd November 2024

Reply from Harpenden Building Society Hi Robert, thank you for your feedback, it is appreciated. I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are priced to match their open book equivalent. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. We have made also the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 25th November 2024

Harpenden Building Society Branch Review

I like the fact that the staff in the Harpenden branch are in informative and friendly and help on the end of the phone. Reviewed on: 19th January 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024

Harpenden Building Society Branch Review

Friendly and efficient staff. It feels like a family service that is lacking in so many other financial institutions. Reviewed on: 19th January 2024

Reply from Harpenden Building Society Thank you for your feedback- this is really great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

Harpenden Building Society Branch Review

Courteous, efficient, helpful service. Reviewed on: 19th January 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th February 2024

Harpenden Building Society Branch Review

Friendly staff with good opening hours. Cannot think of any improvements that are needed. Reviewed on: 19th January 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

Harpenden Building Society Branch Review

Everything is hunky-dory. Interest on savings needs to improve though. Reviewed on: 19th January 2024

Reply from Harpenden Building Society Thank you for your feedback and I'm delighted to understand that everything is hunky-dory (one of my go-to expressions too!). I did want to address your point with regards to interest rates. We have and are continuing to make significant changes across the savings range, and as a result 99% of our savers are getting a higher than average rate. Please sign up to our newsletter via our website where we can keep you up-to-date on new products and information on how to apply. In the meantime, if you have any further queries then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

Harpenden Building Society Branch Review

Lovely, helpful staff. Convenient with good opening hours. Reviewed on: 19th January 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024

Harpenden Building Society Branch Review

Staff are very friendly and helpful. A local financial services provider. Reviewed on: 19th January 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024

Harpenden Building Society Branch Review

Very happy with products and service in branch. Reviewed on: 19th January 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024

Harpenden Building Society Branch Review

Friendly staff, knowledgeable. Efficient service all round. Local. Reviewed on: 19th January 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024

Harpenden Building Society Branch Review

Regular advice of rise in rates. Reviewed on: 19th January 2024

Reply from Harpenden Building Society Thank you for your feedback. We will always update the website, and information in our branches when we raise interest rates, however in addition to this, we recommend you sign up to our newsletter (via our website) so you can keep up to date with new product releases and changes in rates. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

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Harpenden Building Society: Savings reviews

83% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (336)

Poor interest

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

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