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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.42
Based on 337 reviews, last reviewed 30th Jan 2025
88% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Always friendly and helpful and customer focussed . Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful wheth... Read more Reviewed on: 30th January 2025
Jaqueline h's avatar
Jaqueline h

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
Simon H's avatar
Simon H
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (337)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

5
Always friendly, and very helpful and knowledgeable. Reviewed on: 23rd August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

Upon discovering your online ISA

1
Upon discovering your webpage https://www.harpendenbs.co.uk/savings/personal-savings-accounts/online-isa/ I decided to open your online ISA account issue 1. Clicked to apply which took me to another page, selected 'new customer', this took me to another product selection page (https://online.harpendenbs.co.uk/Registration?type=personal&?ReturnUrl=%2f), which to my dismay did not list the online ISA account issue 1, anywhere! Reviewed on: 24th January 2024
Alan O's avatar
Alan O
Reply from Harpenden Building Society Hi Alan, Thanks for your review and i'm sorry to understand that you are disappointed with the application journey. We made the decision yesterday evening to withdraw the Online ISA (Issue 1) as a result of high demand and to maintain our service levels. The withdrawal from the website and our online banking platform can take a few minutes as these are hosted by different providers. We are hoping to launch a new issue Online ISA very soon, and if you would like further details on this please either contact me directly or sign up for our newsletter on our website. If i can be of any further assistance to you in this matter then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Response date: 25th January 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Love the thoroughness and innovation. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback- it is appreciated. We are launching some additional niche and innovative products in the near future, so please sign up to our newsletter via our website so that we can keep you up-to-date. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I like the fact that the staff in the Harpenden branch are in informative and friendly and help on the end of the phone. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly and efficient staff. It feels like a family service that is lacking in so many other financial institutions. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback- this is really great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Courteous, efficient, helpful service. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly staff with good opening hours. Cannot think of any improvements that are needed. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Everything is hunky-dory. Interest on savings needs to improve though. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback and I'm delighted to understand that everything is hunky-dory (one of my go-to expressions too!). I did want to address your point with regards to interest rates. We have and are continuing to make significant changes across the savings range, and as a result 99% of our savers are getting a higher than average rate. Please sign up to our newsletter via our website where we can keep you up-to-date on new products and information on how to apply. In the meantime, if you have any further queries then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Lovely, helpful staff. Convenient with good opening hours. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Staff are very friendly and helpful. A local financial services provider. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Very happy with products and service in branch. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

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