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Harpenden Building Society: Savings reviews

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4.42
Based on 336 reviews, last reviewed 20th Dec 2024
82% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024
SLIPPER's avatar
SLIPPER

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
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Simon H
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (336)

Review of the Harpenden Building Society, Savings:

Poor interest

3
The interest rate has eroded over time, even when BOE base rate was going up! Reviewed on: 23rd November 2024
Robert's avatar
Robert
Reply from Harpenden Building Society Hi Robert, thank you for your feedback, it is appreciated. I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are priced to match their open book equivalent. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. We have made also the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 25th November 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly and helpful staff in local branch are Harpenden's main asset. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society This is great to read, thank you for your review. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Mutuality. People in branch, they are humans, and they are overall friendly and local. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your review, this is great to read. Jon Sweeting, Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Nothing to improve. Lovely staff, always friendly and very helpful. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society This is lovely to read- we can always find improvements, even if it's to make our members and branch staff's lives as easy as possible! We really appreciate your review, Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Small building society that has been going since 1953 (and only just discovered you!) and you issue passbooks and this is the main reason I have come to you as the big banks and building societies are going over to cards or online, so please keep the passbooks going. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Very efficient and welcoming staff. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your review, this is great to read. Jon Sweeting, Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I was quick and politely served at the Leighton Buzzard branch. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society This is great to read. I will pass this to Isabel and our Leighton team. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Small, friendly branch, nice helpful staff. Please continue using passbooks. Thanks. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

3
Branch staff are wonderful. Online service is appalling. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. I certainly agree with you regarding our Branch staff. We are very aware of some of the more 'challenging' aspects of our online system and we are working hard to improve these. Once again, we appreciate your valuable feedback. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Convenient and, as far as I have found, efficient and friendly. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Personal, local service with competitive rates. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is exactly what we're aiming to achieve. Thank you for your valuable feedback. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

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