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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.68 (349 reviews)

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4.44

Based on 349 reviews, last reviewed 24th Feb 2025

48% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Lost passbook by the Royal Mail The Royal Mail lost my passbook in the post The Society were very helpful in sorting the problem. The staff dealt with the matter by telephone and po... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (349)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

Service provided by welcoming and efficient staff. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

The staff were very helpful and Gill advised me on ISA account advantages and helped me fill in a form to change to a higher interest account. Reviewed on: 26th October 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. I will pass this feedback onto Gill. Jon Sweeting Commercial Manager Response date: 1st November 2024

Harpenden Building Society Branch Review

The staff are really knowledgeable and helpful and helped me put my money into a better rate account which I really appreciated. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. I will pass your comments onto Gill and her team. Jon Sweeting Commercial Manager Response date: 1st November 2023

Harpenden Building Society Branch Review

Logging into the online service could be improved. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback. We are aware that the log in procedure for our online system could be improved and are working hard with our system provider to update to it is both quicker and easier to log in. Thanks once again for your feedback, it's appreciated. Jon Sweeting Commercial Manager Response date: 1st November 2023

Harpenden Building Society Branch Review

I like having a branch I can visit. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

I opened my account 41 years ago when I lived near to my local branch, so it was very convenient for me to pop in and speak to the staff who I found always friendly and helpful. I then moved house and now when I have reason to contact them they are still friendly and helpful and I feel confident in my dealings. Reviewed on: 26th October 2023

Reply from Harpenden Building Society That's really lovely to read. You opened your account in the year that Italy won the World Cup, Dexy's Midnight Runners released 'Come On Eileen' and the Ford Escort was the best selling car in the UK. I'm thrilled that you are still happy with us. Thank you for your lovely feedback. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

The staff were very friendly and helpful. Reviewed on: 26th October 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2023

Harpenden Building Society Branch Review

Easy to open an account in branch, some follow-up things which had to be done by phone/email, but no big thing. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback and i'm sorry that there were a couple of follow up things! We'd love to get things right first time, every time- but sometimes this is just not possible. I'm glad that overall you are pleased and appreciate the feedback. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Good location, nice friendly staff, always helpful. Reviewed on: 26th October 2023

Reply from Harpenden Building Society A lovely review to read- thank you for taking the time to feedback to us, it is really appreciated. Jon Sweeting Commercial Manager Response date: 1st November 2023

Harpenden Building Society Branch Review

Harpenden Building Society is a mutual and should remember to put the interests of members above corporate performance. Stop this constant introduction of new higher interest accounts which leave behind existing accounts which continue at much lower rates. The policy is quite deliberate and is disgraceful for a mutual. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thanks you for your feedback, and I'm sorry to understand you are unhappy with the pricing of our products. We have recently introduced two new products, a 90 Days' Notice and an Online ISA account. Our 90 Day's notice account is paying a rate of 5.50%. As part of this launch, we also increased the rate of all of our previous-issue 90 day accounts so that existing customers will be earning the same as new applicants. We would also waive any notice periods for existing customers who wish to transfer to this product. The Online ISA is priced to represent the limited access and distribution of this product and for customers who are happy to apply and manage their accounts online. We have recently updated our processes to allow customers to apply for new products without he need to complete a full application form. We have and are continuing to make significant changes across the savings range, and as a result 99% of our savers are getting a higher than average savings rate. We have also recently added a feature to our website to encourage customers and non-customers to register so that they can stay informed of Harpenden Building Society news. This will include new product information and how to apply for new products. I appreciate your feedback, and if you wish to discuss further my email address is [email protected] Kind regards, Jon Sweeting Response date: 2nd November 2023

Harpenden Building Society Branch Review

Pleasant, friendly, knowledgeable staff. Reviewed on: 26th October 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

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Harpenden Building Society: Savings reviews

48% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (349)

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

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