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Harpenden Building Society: Savings reviews

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4.44

Based on 350 reviews, last reviewed 25th Feb 2025

45% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

7%

4%

1%

3%

Latest highest rating:

5

The phone is always answered and the staff are polit... The phone is always answered and the staff are polite and helpful. You feel valued, rather than a number or unknown. Reviewed on: 25th February 2025

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (350)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

5

Friendly staff who take the time to explain things fully. Reviewed on: 18th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

4

I like that there is a branch in my town (Tring), and that I get excellent service whenever I visit. The savings rates are good. The only improvement might be slightly more online functionality. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your brilliant feedback- and i will pass this on to Gill and the team at Tring Branch. We are working hard to improve our online functionality and we are confident that this will improve. I'm very keen to explore what additional features our customers would like added to this platform, so if you have any ideas or something you feel we should be considering then please do not hesitate to contact me at [email protected] Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

5

Keep it as a mutual organisation, as it is, especially with a high street presence. Local access should be a key operation for all financial institutions. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your feedback- it is really appreciated. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

5

Prompt service, efficient and good rates of interest. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

5

The ladies at the Leighton Buzzard branch are just the best - so helpful. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your feedback. I will pass this onto Isabel and the team at Leighton Branch. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

5

All good, no real improvement required. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

5

Friendly staff, always very helpful. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

5

I like that the account is a passbook. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

5

Friendly staff, they offer passbooks and I like the quickness of completeness of accounts being set up. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

5

The staff were so helpful and friendly. Also, the place is spotless. Reviewed on: 28th September 2023

Reply from Harpenden Building Society The team all take immense pride in their respective branches, and this is something we are all very proud of and it's lovely that this has been acknowledged, so thank you. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

5

The staff are always so helpful and they still have a presence on the high street. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

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