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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.12
Based on 448 reviews, last reviewed 22nd Sep 2026
60% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
81%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
4%

Latest highest rating:

5

Very pleased with the service at Harpenden Building... Very pleased with the service at Harpenden Building Society in Leighton Buzzard over many years. Thank you. Reviewed on: 22nd September 2026
Anthony W's avatar
Anthony W

Latest lowest rating:

1

trying to resolve query re transfer. trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit. Reviewed on: 5th September 2026
Anthony 's avatar
Anthony
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About this product

Harpenden Building Society offer savings accounts designed to suit different ways of saving.

The amount you’ll need to open a Harpenden Building Society savings account varies depending on which one you choose but is usually between £100 and £1000. Accounts can mostly be opened online, but some are branch or via post only.

Harpenden Building Society savings reviews help you find out what it’s like to be a customer. If you’ve used Harpenden Building Society before, you can also leave a review and share your experience.

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Harpenden Building Society Savings reviews (448)

Online log in doesn't work

1
Not a great start, opened a new savings account with Harpenden. I've apparently been registered for online banking and need to manage the account from here but the log in details sent to me don't work. My only option is to call the 'help' desk. I've been on hold for 20 minutes and still no answer, no indication of que length. Reviewed on: 29th January 2024
Lhia984's avatar
Lhia984
Reply from Harpenden Building Society Hi Lhia, I'm sorry to understand that you have been experiencing issues with our online system. I hope my colleagues were able to assist, however if not please do not hesitate to contact me on [email protected] and I will do my best to assist. Kind regards, Jon Sweeting Commercial Manager Response date: 30th January 2024
Harpenden Building Society Logo
Harpenden Building Society

Upon discovering your online ISA

1
Upon discovering your webpage https://www.harpendenbs.co.uk/savings/personal-savings-accounts/online-isa/ I decided to open your online ISA account issue 1. Clicked to apply which took me to another page, selected 'new customer', this took me to another product selection page (https://online.harpendenbs.co.uk/Registration?type=personal&?ReturnUrl=%2f), which to my dismay did not list the online ISA account issue 1, anywhere! Reviewed on: 24th January 2024
Alan O's avatar
Alan O
Reply from Harpenden Building Society Hi Alan, Thanks for your review and i'm sorry to understand that you are disappointed with the application journey. We made the decision yesterday evening to withdraw the Online ISA (Issue 1) as a result of high demand and to maintain our service levels. The withdrawal from the website and our online banking platform can take a few minutes as these are hosted by different providers. We are hoping to launch a new issue Online ISA very soon, and if you would like further details on this please either contact me directly or sign up for our newsletter on our website. If i can be of any further assistance to you in this matter then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Response date: 25th January 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Love the thoroughness and innovation. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback- it is appreciated. We are launching some additional niche and innovative products in the near future, so please sign up to our newsletter via our website so that we can keep you up-to-date. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
I like the fact that the staff in the Harpenden branch are in informative and friendly and help on the end of the phone. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly and efficient staff. It feels like a family service that is lacking in so many other financial institutions. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback- this is really great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Courteous, efficient, helpful service. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly staff with good opening hours. Cannot think of any improvements that are needed. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Everything is hunky-dory. Interest on savings needs to improve though. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback and I'm delighted to understand that everything is hunky-dory (one of my go-to expressions too!). I did want to address your point with regards to interest rates. We have and are continuing to make significant changes across the savings range, and as a result 99% of our savers are getting a higher than average rate. Please sign up to our newsletter via our website where we can keep you up-to-date on new products and information on how to apply. In the meantime, if you have any further queries then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
Lovely, helpful staff. Convenient with good opening hours. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
Staff are very friendly and helpful. A local financial services provider. Reviewed on: 19th January 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

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