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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (335 reviews)

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

71% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (335)

Review of the Harpenden Building Society, Savings:

In branch service review

Personal, professional, excellent service. Reviewed on: 16th September 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Nice, friendly staff. Always very helpful. How can you improve on excellence?. Reviewed on: 20th September 2024

Reply from Harpenden Building Society A lovely to review, and your last comment mirrors similar words I use in my annual review with my line manager! Joking aside, we are delighted you are pleased with the service you have received. If we can't improve on excellence, then we will just have to try our best to maintain it! Thanks once again for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Very friendly atmosphere and great customer care. Reviewed on: 18th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Very helpful, polite, patient, excellent service, thank you. Reviewed on: 16th September 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Friendly and efficient treatment of customers. Reviewed on: 7th September 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

Unhelpful bureaucracy

I wanted to take money out of my easy access isa and put the same amount back in - later in this tax year. The isa legislation allows this but you do not. I am transferring my account to Nationwide who do allow this. I was also not impressed by having to close my previous account and open a new one to get decent rates Reviewed on: 5th September 2024

Reply from Harpenden Building Society Hi William, Thank you for taking the time to provide us with your feedback. I am sorry to hear that you have not been satisfied with your recent interaction with Harpenden Building Society. You are absolutely right, the ISA legislation does allow for funds to be removed and paid back within the same tax year. This would be a flexible ISA, which at the moment is not a product we have available. Existing members are signposted to review their accounts to ensure that they still suit their needs. We have made improvements to the process for existing members to open new accounts both though the online portal and in branch. We have and will continue to monitor closed accounts to ensure that these provide our members with fair value. If we can be of any further assistance to you in this matter, please do not hesitate to contact me. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

EXCELLENT GOOD OLD FASHIONED CUSTOMER SERVICE

On every occasion I have contact the Society I have received prompt, courteous and informed advice about our savings. Their rates are very competitive and their range of products concise and easy to understand. Like we used to receive from our local bank manager - now long gone. Reviewed on: 4th September 2024

Reply from Harpenden Building Society Hi Slipper, Thank you for your comments. I am pleased to read that you have had a good experience with Harpenden Building Society. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

Easy and good way of saving, opened account online i...

Easy and good way of saving, opened account online in minutes… Reviewed on: 4th September 2024

Reply from Harpenden Building Society Hi Bertaston Thank you for your feedback. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

More detailed clarity needed - Open an ISA

The process was unclear; firstly the ISA product stated "PAYMENT OF INTEREST - Payment Type Into My Savings Account". I had to clarify that this meant the ISA savings account I was opening and NOT my existing savings account. ie; the interest will become part of the ISA. Then once opened, the acknowledgement letter stated "Your current variable rate of interest...", when in fact it was a Fixed rate of interest. Thirdly, the whole process of making an ISA Transfer into the HBS ISA account was cumbersome; it was not an electronic process, so a form had to be completed by hand. It was then not clear where the form had to be sent. eg; by email or a visit to the branch or by post to Head Office. In the end I sent it by email and also took it to the branch. To be fair, it was processed very quickly but still not sure if it was the email version or the hand delivered version that was acted upon. The process just needs a little more attention to detail. Reviewed on: 2nd September 2024

Reply from Harpenden Building Society Hi Donian, Thank you for your feedback and I'm sorry to understand that you have been disappointed with the process of opening your account and the ISA transfer process. I can empathise with your frustrations around the process and we are working hard with our software provider to enhance the user experience and we are confident that this will improve. I am pleased to understand that the end result was good, but take on board that there are improvements to be made. If we can be of any further assistance to you in this matter please do not hesitate to contact me. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Brilliant staff, friendly, helpful and really care about their customers. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. It is great to read that you have had a positive experience in one of our branches. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Lovely staff members. Please keep the branch open!. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for the lovely review about our branches and the staff in them. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

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Harpenden Building Society: Savings reviews

71% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (335)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Unhelpful bureaucracy

EXCELLENT GOOD OLD FASHIONED CUSTOMER SERVICE

Easy and good way of saving, opened account online i...

More detailed clarity needed - Open an ISA

In branch service review

In branch service review

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