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Harpenden Building Society: Savings reviews
Based on 354 reviews, last reviewed 14th Apr 2025
No new 5 star reviews
in the past 90 days100% increase in 1 star reviews
in the past 90 days
Opening hours not so good, but staff are very helpful
Opening hours not so good, but staff are very helpful
Reviewed on:
27th March 2025
About this product
Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?
Harpenden Building Society Savings reviews (354)
Friendly and helpful staff at the Tring Branch.
Reply from Harpenden Building Society
Hi Ian,
Thank you for your feedback- this is great to read and I will pass this to Gill and the team at Tring branch.
Kind regards,
Jon Sweeting
Commercial Manager
Response date: 16th August 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your review. It's lovely to hear that George provided you with some great service.
Kind regards,
Emma Sinclair
Senior Savings Operations Manager
Response date: 6th September 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your review, it is always lovely to read such positive feedback. I shall be sure to pass it onto our Branch Team.
Kind regards,
Emma Sinclair
Senior Savings Operations Manager
Response date: 6th September 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your review. I will pass it on to our Branch Team.
Kind Regards,
Emma Sinclair
Senior Savings Operations Manager
Response date: 3rd September 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
This is great to read, thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 9th September 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your review. It's always nice to read positive feedback.
Kind Regards, Emma Sinclair Senior Savings Operations Manager
Response date: 3rd September 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your review, it's always nice to read when good service has been provided!
Thank you for your feedback on potential locations of branches.
Kind regards,
Emma Sinclair
Senior Savings Operations Manager
Response date: 3rd September 2024
Harpenden Building Society
Very competitive interest rates but
Reply from Harpenden Building Society
Hi Tiddy,
Thanks for taking the time to leave us a review, and we're delighted you are pleased with your interest rate.
If I may, I would like to address each of your other points individually.
1. I take on board the sheer number of accounts (both open and closed). This is always a trade off to ensure we have the right accounts for our members to achieve their financial objectives vs simplicity of the book.
2. Over the last couple of years, we have launched new products, however...
Response date: 27th August 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your feedback. I will pass it on to our Branch Team.
Kind Regards,
Emma Sinclair
Senior Savings Operations Manager
Response date: 3rd September 2024
Harpenden Building Society
Not straightforward to open an account
Reply from Harpenden Building Society
Hi Ron,
Thank you for your feedback, and I can empathise with your frustrations, especially regarding sort codes and account numbers.
In a nutshell- Harpenden Building Society is not a 'clearing bank' and as such, we do not have a unique Sort Code. Instead (and similar to other smaller Building Societies) we use our bank to receive deposits and ask customers to quote their Harpenden Building Society roll number to ensure funds are credited to the correct account.
I will review th...
Response date: 19th August 2024
Harpenden Building Society
Very thorough.
Reply from Harpenden Building Society
Hi Angelica,
Thank you for your feedback. It's always a delicate balance to ensure proportionate security, and an user friendly experience, and i'm glad on this occasion that we have met your expectations.
We really appreciate your review.
Kind regards,
Jon Sweeting
Commercial Manager
Response date: 12th August 2024
Harpenden Building Society
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