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Review of the Harpenden Building Society, Savings:

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Very competitive interest rates but

Very competitive interest rates but far too many accounts including closed accounts. Why when a newer version is opened are existing account holders not automatically transferred into the new account? Reviewed on: 23rd August 2024

Reply from Harpenden Building Society Hi Tiddy, Thanks for taking the time to leave us a review, and we're delighted you are pleased with your interest rate. If I may, I would like to address each of your other points individually. 1. I take on board the sheer number of accounts (both open and closed). This is always a trade off to ensure we have the right accounts for our members to achieve their financial objectives vs simplicity of the book. 2. Over the last couple of years, we have launched new products, however these have materially differed (in either product design or distribution) to our previous core products. We have, and will continue to signpost customers to review their accounts to make sure it still suit their needs, and have also improved the process for an existing member to apply for a new account without the need to complete a full application form. Where we have launched a new version, or issue of an account our existing members will have the same, or sometimes better headline rate than the new issue. We have, and will continue to monitor closed accounts to ensure that these provide our members with fair value. I hope that this has addressed your queries, however if you do have any further questions then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 27th August 2024

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