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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.68 (352 reviews)

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4.45

Based on 352 reviews, last reviewed 28th Feb 2025

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

4

In branch service review I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025

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Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (352)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

Very friendly branch, always feel comfortable and well looked after. Reviewed on: 29th November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

I'm not great with online account opening so phoned...

I'm not great with online account opening so phoned 3 times to get advice, each time speaking to someone different. All extremely helpful to me. Lovely to actually speak to a human being who was happy to help! 10 out of 10, give those ladies a pay rise! Reviewed on: 7th August 2024

Reply from Harpenden Building Society Hi LJB, Thanks for your feedback and i'm sure the ladies who spoke to you will be delighted with your review... especially your thoughts regarding a pay rise! If we can be of any further assistance to you then please do not hesitate to contact us. Yours sincerely, Jon Sweeting Commercial Manager Response date: 8th August 2024

Customer service

In every interaction I have had with them, the staff at the Leighton Buzzard branch of Harpenden Building Society have been extremely professional, helpful and friendly. They have answered my queries and dealt with any enquiries very promptly and efficiently. Reviewed on: 3rd August 2024

Reply from Harpenden Building Society This is great to read and thank you for your review. I will make sure that this is passed to Isabel and the team at Leighton Buzzard. Thanks once again, Jon Sweeting Commercial Manager Response date: 5th August 2024

In branch service review

The service of all the staff is great. Polite, friendly, honest and helpful. 10/10. Reviewed on: 31st July 2024

Reply from Harpenden Building Society This is great to read and I'll make sure that this is shared with the team. Thanks for your review. Jon Sweeting Commercial Manager Response date: 2nd August 2024