Write a review

Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.16 (637 reviews)

View other Hastings Direct products

3.09

Based on 637 reviews, last reviewed 7th Nov 2024

1450% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

tried to double my premium tried to double my premium on auto renew and charged £20 to cancel. Put me on hold for 20 minutes, customer service rep tried to requote me several t... Read more Reviewed on: 7th November 2024

Read all reviews See your review

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (637)

Review of the Hastings Direct, Car Insurance:

Great service!

Great service!!!!! Would recommend Reviewed on: 8th October 2024

Good customer service

Overall pretty good, the customer service reps are knowledgeable and generally able to work with you on the cost of renewal. Reviewed on: 27th August 2024

It was a very easy process.

It was a very easy process. I could do it all online, from quote through to buying the insurance. The app is easy to download and I have all the documentation on hand whenever i need it. Cheapest we could find considering our sons experience. Reviewed on: 27th August 2024

Hastings - superb service

I bought insurance with another company, Hastings beat the price and organised refunds, superb service. Reviewed on: 25th August 2024

Terrible customer service - avoid!

I was insured with this company before my current insurer and had to claim due to an accident in which I was hit by another driver in an incident which I was clearly not at fault for. The accident was in July 2018. I've only very recently seen the closure of the end of this case with the payout for personal loss and injury. I had to chase them the whole way through the claims process and my car was nearly disposed of by the initial recovery company as a result. I don't think I've ever been through so much stress in my life. I will never use this insurer again! Reviewed on: 24th August 2024

overall good and clear

Generally easy to deal with, wanted to put our premium up a lot at renewal but with a black box we were able to get it close to the previous years Reviewed on: 24th August 2024

Easy set up and quick service.

Easy set up and quick service. Matched a quote from alternate provider and kept it all simple when going from year 1 to year 2 of being with them. Reviewed on: 24th August 2024

Was easy to buy, online changes are easy as well

Was easy to buy, online changes are easy as well Reviewed on: 24th August 2024

Great for car insurance

Great experience and easy to deal with Reviewed on: 24th August 2024

Poorly explained got-ya kind of scam insurance.

Poorly explained got-ya kind of scam insurance. wouldn't ever use again Reviewed on: 23rd August 2024

Reliable and good value for money

Reliable and good value for money Reviewed on: 23rd August 2024

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Hastings Direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub