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Hastings Direct: Car Insurance reviews

3.11
Based on 641 reviews, last reviewed 24th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024
Katie M's avatar
Katie M

Latest lowest rating:

1

Accidental Damage Reviews should be given on the back of a good or bad service. Not if you got a cheaper quote! This company is run by a bunch of fraudsters. My claim w... Read more Reviewed on: 24th January 2025
Oleg SS's avatar
Oleg SS

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (641)

Review of the Hastings Direct, Car Insurance:

Difficult to cancel

3
Was on hold for 10 minutes waiting to cancel the auto renew and then had to go through the re-quote process before they would let me go. Reviewed on: 6th July 2019

I haven't claimed but they offered me a good renewal...

4
I haven't claimed but they offered me a good renewal last year Reviewed on: 23rd August 2024

Excellent service

5
No long telephone waiting queues. Quick turn around on queries and easily understood cover. Outstanding service Reviewed on: 23rd August 2024

Best value for money

5
I spent a lot of time looking for car insurance and Hastings had the best value fôr money. Reviewed on: 23rd August 2024

Hastings direct online - competitive but lose the fees!

4
With recent rises in insurance Hastings have been competitively priced vs others. However their admin fees are a bit 20th century. For a company that manages most things on the app having to pay hefty fees for minor changes is a bit of a kicker. The policy is well priced so it’s disappointing they have to diminish that over the course of the policy with punitive fees. Reviewed on: 23rd August 2024

Simple on-line application.

4
Simple on-line application. Good price. Untested as no issues have arisen yet. Reviewed on: 23rd August 2024

Car insurance

5
Insurance could be cheaper.. Booking by the Internet was pretty easy Reviewed on: 23rd August 2024

Cheap inaurance, no issues yet.

5
Cheapest insurance I could find that met me needs. I did have to have a black box but my premiums came down significantly in year 2, so I couldn’t find anywhere cheaper to switch. Reviewed on: 23rd August 2024

Helpful company

4
My insurance was quite high but after I spoke to them reduced it dramatically after my renewal. Customer service is easy to talk to, the wait time is not that bad either. Easy to view my account and policy. And make a payment online Reviewed on: 23rd August 2024

Excellent service

5
I needed to change car insurance as my current provided was no longer the value for money I required, Hastings Direct came up as the best on offer from my searches. Having set it all up online, realised I had made a mistake for the start date, gave them a cool and they sorted it out for me Reviewed on: 23rd August 2024

Excellent Experience!

5
Hastings Direct came up tops for value for money, easy to set up policy and good coverage options. Having the App is convenient to keep track of policy documents and has all the contact details in one place. Reviewed on: 23rd August 2024

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