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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (365 reviews)

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4.56

Based on 365 reviews, last reviewed 11th Feb 2025

63% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Hinckley and Rugby service has been excellent. Hinckley and Rugby service has been excellent. They are super fast, and they are flexible to accommodate your circumstance. You are sure to get a deal... Read more Reviewed on: 11th February 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

Hinckley & Rugby Building Society Mortgages reviews (365)

Review of the Hinckley & Rugby Building Society, Mortgages:

Very fast processing.

Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi Sangeeth, It’s great to hear you were pleased with the speed of our mortgage process. We are working hard to introduce efficiencies which make the process as smooth as possible for our members. Thank you for taking the time to pass on your feedback. Should you need any further assistance in the future please do not hesitate to contact our team. Response date: 11th December 2024

Excellent customer service.

I made a call to ask about my mortgage. I immediately heard the voice of a woman who helped me solve my problem. Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Easy Product Switch

Had to renew a buy to let mortgage in difficult times. The team at Hinkley & Rugby were incredibly helpful, offering a personal service with competitive rates. Reviewed on: 13th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 16th January 2023

Exploring new products

Very helpful advice. Thank you Reviewed on: 9th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 11th January 2023

Efficient friendly service

I was dealing through buildstore for a self build mortgage with Hinckley and Rugby but they were simply awful. I gave up and went direct and it was a revelation. Fast efficient service, staff that talked sense and gave straight answers. Moved my application more in a few days than build store did in weeks. Reviewed on: 2nd January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Essential helpful advice with our mortgage

We received a phone call from the Hinckley and Rugby staff that helped us understand the implications of our current mortgage deal coming to an end. We might not have acted quickly enough or made the right decision without them pointing out the deadlines and giving us the new monthly sums to consider. Thanks to the woman who explained everything clearly and pleasantly so that we can move forward with a greater understanding of their mortgage products. Reviewed on: 30th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Professional Consideration

Following the passing of my late wife HRBS was excellent in attitude, respect and trust. No harassment, flexible and patient at all times. This compared very favourably with some other parties. Information provided was accurate and timely and the original mortgage terms were maintained beyond its expiry date. Reviewed on: 29th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Help with direct debit mandate

Very helpful with sorting out problems setting up a new mortgage direct debit mandate, dealt with the issue promptly and efficiently, in a friendly manner. All sorted now! Reviewed on: 16th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th December 2022

Amazingly fair and helpful

I have to say well done H&R building society for guiding me through my enquiry Reviewed on: 7th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th December 2022

Exemplary customer service

I called with a query that I fully expected to be resolved in a number of days. Tracey Lord resolved the issue whilst I was on the phone...fantastic! Reviewed on: 2nd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 5th December 2022

Thank you to Louise Goodenough

Special thanks to Louise Goodenough who was very patient and helpful in answering all our questions before we committed to re-signing our mortgage with H&R. Thank you, really appreciated. Reviewed on: 2nd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd December 2022

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Hinckley & Rugby Building Society: Mortgages reviews

63% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Hinckley & Rugby Building Society Mortgages reviews (365)

Very fast processing.

Excellent customer service.

Easy Product Switch

Exploring new products

Efficient friendly service

Essential helpful advice with our mortgage

Professional Consideration

Help with direct debit mandate

Amazingly fair and helpful

Exemplary customer service

Thank you to Louise Goodenough

Do you have a different Hinckley & Rugby Building Society product?

There's still more to see!

Join Smart Money People

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