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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Excellent experience

Nice and simple mortgage application, with clear communications. Ecspectations were managed really well along all the steps of the process. Reviewed on: 18th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 19th April 2023

Good telephone service!

It was good to speak to Angela at exactly 9am this morning and she very efficiently answered all my queries. Reviewed on: 6th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th April 2023

Great company

Hinkley and rugby are and always have been great. Reviewed on: 31st March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 3rd April 2023

I am very happy that my mortgage is finished. Brilliant service.x

Never had an issue, so not needed to get in touch. Reviewed on: 29th March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 30th March 2023

First rate

friendly, efficient and professional service Reviewed on: 23rd March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th March 2023

Efficient and personable

Very helpful and professional support throughout a prolonged and interrupted house purchase involving transfer of mortgage Reviewed on: 9th March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 10th March 2023

Excellent service and best rates

I have been with H and R for 22 years and have found their mortgage the best! Reviewed on: 2nd March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 3rd March 2023

Great Service

Been dealing with H & R for 19 years nothing is too much trouble great helpful staff Reviewed on: 17th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd February 2023

Inquiry

Very good service today and sort my query very quickly! Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

mortgage offer

very expericence staff jo lovely very helpful. Reviewed on: 3rd February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 6th February 2023

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