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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (370 reviews)

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4.55

Based on 370 reviews, last reviewed 2nd May 2025

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Very good, helpfult customer service and mortgage qu... Very good, helpfult customer service and mortgage quickly sorted. Reviewed on: 2nd May 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

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Hinckley & Rugby Building Society Mortgages reviews (370)

Essential helpful advice with our mortgage

We received a phone call from the Hinckley and Rugby staff that helped us understand the implications of our current mortgage deal coming to an end. We might not have acted quickly enough or made the right decision without them pointing out the deadlines and giving us the new monthly sums to consider. Thanks to the woman who explained everything clearly and pleasantly so that we can move forward with a greater understanding of their mortgage products. Reviewed on: 30th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Professional Consideration

Following the passing of my late wife HRBS was excellent in attitude, respect and trust. No harassment, flexible and patient at all times. This compared very favourably with some other parties. Information provided was accurate and timely and the original mortgage terms were maintained beyond its expiry date. Reviewed on: 29th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Help with direct debit mandate

Very helpful with sorting out problems setting up a new mortgage direct debit mandate, dealt with the issue promptly and efficiently, in a friendly manner. All sorted now! Reviewed on: 16th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th December 2022

Amazingly fair and helpful

I have to say well done H&R building society for guiding me through my enquiry Reviewed on: 7th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th December 2022

Exemplary customer service

I called with a query that I fully expected to be resolved in a number of days. Tracey Lord resolved the issue whilst I was on the phone...fantastic! Reviewed on: 2nd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 5th December 2022

Thank you to Louise Goodenough

Special thanks to Louise Goodenough who was very patient and helpful in answering all our questions before we committed to re-signing our mortgage with H&R. Thank you, really appreciated. Reviewed on: 2nd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd December 2022

Eighteen years brilliant service

Have had mortgage for eighteen years with H&R could never fault service or staff at anytime Reviewed on: 29th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 1st December 2022

I needed help with my morgage

Simone Jones helped today and was a very friendly and helpful member of staff. I had been helped by Louise Goodenough yesterday and she went through everything to enable me to send paperwork online via Egress. Without both of their help I would have been totally lost. Thank you so much. Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

I had my morgage renewal and needed help to process online

I dealt with a young lady today and Louise Goodenough yesterday. They were both very very helpful and would not have been able to resolve the issue I had without their help. Thank you so much Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

customer service team

Always very bubbly over the phone and very helpful every time i call. Always looking to help you with any question or quires i have. Feels like a family run business which makes a huge difference then when speaking to a giant lender that keeps you on hold for a long time and don't seem to care generally. (e4) :) Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

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Hinckley & Rugby Building Society: Mortgages reviews

67% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (370)

Essential helpful advice with our mortgage

Professional Consideration

Help with direct debit mandate

Amazingly fair and helpful

Exemplary customer service

Thank you to Louise Goodenough

Eighteen years brilliant service

I needed help with my morgage

I had my morgage renewal and needed help to process online

customer service team

Do you have a different Hinckley & Rugby Building Society product?

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Join Smart Money People

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