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Review of the Hinckley & Rugby Building Society, Mortgages:

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When dealing with H&R, I have made contact with a hu...

When dealing with H&R, I have made contact with a human who could deal with my business without having to wait in an automated queue that played repeated, awful music. Each agent was polite and knowledgeable. Recently, you have been calling me every once in a while, indicating regular human review of my account. Reviewed on: 4th January 2024

Reply from Hinckley & Rugby Building Society This feedback is greatly appreciated thank you for taking the time. We do pride ourselves on a personal and human approach, which does appear to be getting a little lost in certain organisations, so it’s good to hear that’s something our members value. We appreciate your time taken to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th January 2024

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