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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (370 reviews)

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4.55

Based on 370 reviews, last reviewed 2nd May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Very good, helpfult customer service and mortgage qu... Very good, helpfult customer service and mortgage quickly sorted. Reviewed on: 2nd May 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

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Hinckley & Rugby Building Society Mortgages reviews (370)

FRIENDLY AND HELPFULL STAFF

Both Jo and her colleague (Dawn?) were very helpful, patient and informative. Both where happy to give their time, no question too small or silly. Reviewed on: 22nd November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd November 2022

Exceptional Service

Your website and portal are very user friendly and my contact - Louise Goodenough - made everything so clear and easy to follow. We are happy to renew our mortgage with you as you have looked after us so well from the beginning. Reviewed on: 9th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 10th November 2022

Professional & Efficient

The service from Karen in the Mortgage Team has been amazing. She is efficient, professional and the turnaround on our mortgage was amazing! Thank you. Reviewed on: 8th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 9th November 2022

H & R really are the BEST!

H & R The best mortgage company for sure. I have been with them for five years now and they are very fair, efficient and it feels like a family and they really do their best to suit your requirements. I highly recommend this company who also have knowledgeable and friendly staff Reviewed on: 4th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th November 2022

Execellent customer care

Good and effective communication Reviewed on: 31st October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st October 2022

Paying off a mortgage

I was asking about paying off my mortgage early. The information shared was clear and the required documentation was dispatched within 24 hours Reviewed on: 28th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st October 2022

PLEASANT EFFICIENT REASSURING

Simone was really excellent having plenty of time to assist me and being very clear and professional. I thoroughly recommend Hinckely Building Society Reviewed on: 26th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th October 2022

great when joining but when needed you go awol as a business.

I wouldnt recommend your business Reviewed on: 24th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 25th October 2022

Well done on your customer service

easy to get through on phone, always very helpful, many thanks! Reviewed on: 22nd October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 24th October 2022

Excellent service

Excellent customer service, Karen explained everything in detail, nothing was too much trouble. I have the information I need to review my mortgage. Reviewed on: 20th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 21st October 2022

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