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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.73 (473 reviews)

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4.73

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

Very disappointing

Hello, This was our first time applying for a mortgage and we were quite disappointed in the service we received from HRBS. The biggest factor in this was timeline, and that almost every time we were given a timeline for decisions/replies they were never stuck to. We appreciate that this is likely due to a high caseload and not down to any one person or intentional, but nonetheless it was a significant source of stress during the house buying process. Reviewed on: 13th December 2023

Reply from Hinckley & Rugby Building Society Thank you for your taking the time to pass on your feedback. We are sorry to hear that we have not met the standards you expected during the processing of your mortgage application and that you are dissatisfied with the service we have provided. We would be grateful if you could contact our Lending Team so that we can investigate this for you. https://www.hrbs.co.uk/contact-us/ Response date: 19th December 2023

brilliant process from start to finish

everyone we came into contact was so helpful and supportive throughout the process and i couldnt have asked for a better set of advisors to help us on this journey. it took alot of the stress out of the process Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you very much for passing on this feedback. It’s wonderful to hear you were happy with the service you received from our mortgage teams. We understand buying a home and the administration around it can be a stressful experience so it’s a joy to hear we managed to remove some of that for you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th December 2023

EASY TRANSITION

All through the transition period the communication was excellent, they were very helpful all along the way and explained thoroughly the process Reviewed on: 28th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your positive review, we really appreciate the time you took to share this with us! Response date: 29th November 2023

Awful service, avoid at all costs

We had a terrible experience with H&R, poor communication, never kept to any timescales (always another 7 days), and after 6 weeks of having our application and taking fees they declined on the basis of information they had at the start. Our broker said he has never experienced such shocking service. Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback. A member of the complaints team will be in contact within the next 48 hours. Response date: 29th November 2023

Very helpful

Extremely helpful yet again dealing with the staff at HRBS Reviewed on: 9th November 2023

Reply from Hinckley & Rugby Building Society Thank you so much for this positive feedback Paul, it’s great to hear you have found our staff to be consistently helpful. We’re happy to be your mortgage provider and appreciate you taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 10th November 2023

Brilliant Customer service

Karen was really helpful when I called today. She went through everything for me clearly and in a friendly manner Reviewed on: 8th November 2023

Reply from Hinckley & Rugby Building Society Hi Tess, thank you so much for taking the time to get in touch to tell us about the service you received from Karen in our mortgage team. It’s great to hear our people have made a good impression and to pass on comments like this to the individual is a pleasure. We will ensure that your comments are shared with Karen. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 9th November 2023

Great products and customer service

I've always had quick and clear advice to my queries, and a very satisfying experience overall when I needed it. Reviewed on: 1st November 2023

Reply from Hinckley & Rugby Building Society We’re very grateful you took the time to let us know about the service you received from our mortgage team. They work hard to ensure that the service they offer is helpful and well informed, so it’s great to hear feedback like this. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd November 2023

Answered quick

Jo helped me answer a question very quickly Reviewed on: 25th October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide this feedback – it’s great to hear your query was dealt with speedily by Jo in our mortgage team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th October 2023

Phone call

Happy with the conversation and information I received Reviewed on: 25th October 2023

Reply from Hinckley & Rugby Building Society Hi Nigel, thank you for this positive feedback regarding the service your received from our mortgage team over the phone, we appreciate you taking the time. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2023

Very Satisfied

From choosing a product and opening an account to renewing our product most recently, we have always received clear information and instruction and the friendly team have always been quick to help with our queries. Reviewed on: 23rd October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to let us know about the service you've received from our mortgage team, from the start of your mortgage to renewing your product. It’s very heartening to hear we’ve been helpful and clear with your requests. Also we're delighted you have chosen extend your mortgage with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd October 2023

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