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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Excellent customer service

The best customer service I have ever experienced. They always answer the phone immediately, no call centres and staff who actually know what they’re doing - perfect! Reviewed on: 1st February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 1st February 2023

Friendly and efficient service

Fiona and Simone provided excellent service and addressed all of my questions quickly and efficiently. One of the main reasons we have been a customer with H&R for a long time. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Smashing Customer Service Person

Polite, Friendly, and helpful. Was very professional, but also 'human' in her approach. Was very pleased I had this lady look after my query and would hope to get her again. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Enquiry to get more explanation and options

Excellent help - listened to my query and we explored options to help monthly payments. Worked up options in helpful manner and checked I understood them. Reviewed on: 23rd January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 24th January 2023

Great Service

Simone has been brilliant. Knowledgeable, polite, friendly and helpful. Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Excellent customer service.

I made a call to ask about my mortgage. I immediately heard the voice of a woman who helped me solve my problem. Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Easy Product Switch

Had to renew a buy to let mortgage in difficult times. The team at Hinkley & Rugby were incredibly helpful, offering a personal service with competitive rates. Reviewed on: 13th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 16th January 2023

Exploring new products

Very helpful advice. Thank you Reviewed on: 9th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 11th January 2023

Efficient friendly service

I was dealing through buildstore for a self build mortgage with Hinckley and Rugby but they were simply awful. I gave up and went direct and it was a revelation. Fast efficient service, staff that talked sense and gave straight answers. Moved my application more in a few days than build store did in weeks. Reviewed on: 2nd January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Essential helpful advice with our mortgage

We received a phone call from the Hinckley and Rugby staff that helped us understand the implications of our current mortgage deal coming to an end. We might not have acted quickly enough or made the right decision without them pointing out the deadlines and giving us the new monthly sums to consider. Thanks to the woman who explained everything clearly and pleasantly so that we can move forward with a greater understanding of their mortgage products. Reviewed on: 30th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

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