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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Professional Consideration

Following the passing of my late wife HRBS was excellent in attitude, respect and trust. No harassment, flexible and patient at all times. This compared very favourably with some other parties. Information provided was accurate and timely and the original mortgage terms were maintained beyond its expiry date. Reviewed on: 29th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Help with direct debit mandate

Very helpful with sorting out problems setting up a new mortgage direct debit mandate, dealt with the issue promptly and efficiently, in a friendly manner. All sorted now! Reviewed on: 16th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th December 2022

Amazingly fair and helpful

I have to say well done H&R building society for guiding me through my enquiry Reviewed on: 7th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th December 2022

Exemplary customer service

I called with a query that I fully expected to be resolved in a number of days. Tracey Lord resolved the issue whilst I was on the phone...fantastic! Reviewed on: 2nd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 5th December 2022

Thank you to Louise Goodenough

Special thanks to Louise Goodenough who was very patient and helpful in answering all our questions before we committed to re-signing our mortgage with H&R. Thank you, really appreciated. Reviewed on: 2nd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd December 2022

Eighteen years brilliant service

Have had mortgage for eighteen years with H&R could never fault service or staff at anytime Reviewed on: 29th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 1st December 2022

I needed help with my morgage

Simone Jones helped today and was a very friendly and helpful member of staff. I had been helped by Louise Goodenough yesterday and she went through everything to enable me to send paperwork online via Egress. Without both of their help I would have been totally lost. Thank you so much. Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

I had my morgage renewal and needed help to process online

I dealt with a young lady today and Louise Goodenough yesterday. They were both very very helpful and would not have been able to resolve the issue I had without their help. Thank you so much Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

customer service team

Always very bubbly over the phone and very helpful every time i call. Always looking to help you with any question or quires i have. Feels like a family run business which makes a huge difference then when speaking to a giant lender that keeps you on hold for a long time and don't seem to care generally. (e4) :) Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

FRIENDLY AND HELPFULL STAFF

Both Jo and her colleague (Dawn?) were very helpful, patient and informative. Both where happy to give their time, no question too small or silly. Reviewed on: 22nd November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd November 2022

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Hinckley & Rugby Building Society: Mortgages reviews

175% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (389)

Professional Consideration

Help with direct debit mandate

Amazingly fair and helpful

Exemplary customer service

Thank you to Louise Goodenough

Eighteen years brilliant service

I needed help with my morgage

I had my morgage renewal and needed help to process online

customer service team

FRIENDLY AND HELPFULL STAFF

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

Join Smart Money People

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