Write a review

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.48 (384 reviews)

View other Hinckley & Rugby Building Society products

4.55

Based on 384 reviews, last reviewed 15th Oct 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Popped in to make a withdraw. Popped in to make a withdraw. Staff were really welcoming and friendly. I was one of the first customers of the day, staff were prepared and ready t... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (384)

PLEASANT EFFICIENT REASSURING

Simone was really excellent having plenty of time to assist me and being very clear and professional. I thoroughly recommend Hinckely Building Society Reviewed on: 26th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th October 2022

great when joining but when needed you go awol as a business.

I wouldnt recommend your business Reviewed on: 24th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 25th October 2022

Well done on your customer service

easy to get through on phone, always very helpful, many thanks! Reviewed on: 22nd October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 24th October 2022

Excellent service

Excellent customer service, Karen explained everything in detail, nothing was too much trouble. I have the information I need to review my mortgage. Reviewed on: 20th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 21st October 2022

Borrowing made easy

Quick, helpful & understanding of our situation. A sensible lender who listen to you rather than scoring you via a computer. They will be top of my list for any future lending requirements Reviewed on: 20th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 21st October 2022

Greatly appreciate the service provided by Zainab

I would like to thank Zainab Syed for her guidance and support throughout the last few weeks. She assisted me with a number of queries and has made the process of managing my mortgages account in a more efficient way. I'd highly recommend speaking to Zainab if my friends consider moving to H&R. Reviewed on: 19th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th October 2022

Re-mortgage process

All good, apart from very lengthy delays from appointing and paying the approved valuer to undertaking the valuation. A month seemed excessive for the valuer to choose an appointment date, until we realised that the valuer had called in sick on the agreed day in question and didn't then return for a further month. This meant that from receiving an offer in principle in late May, the mortgage funds only became available in early October. Reviewed on: 5th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 6th October 2022

Excellent Service

Efficient, courteous. Consistently helpful. No long waiting on the phone. Reviewed on: 5th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 6th October 2022

Mortgage Switching

It was a very easy, quick and clear process to switch my mortgage product Reviewed on: 28th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 29th September 2022

Great service

I kept informed about the product. Reviewed on: 26th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th September 2022

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Generation Home 5.00 from 1 reviews
Mortgages
from The Cumberland 4.50 from 23 reviews
Mortgage
from Scottish Widows 4.71 from 3 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.83 from 1498 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub