Write a review

Newsletter

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (455 reviews)

View other Hinckley & Rugby Building Society products

4.72

Based on 455 reviews, last reviewed 12th Jun 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Really caring and supportive team who want to help Really caring and supportive team who want to help Reviewed on: 12th June 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (455)

Brilliant

I have been dealing with H & R for a long time and staff always friendly always want to help and go above and beyond to help you to the best of their abilities. Reviewed on: 19th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 21st July 2023

My review

Very helpful, polite and English speaking Reviewed on: 17th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 19th July 2023

5 year fix end date

Great communication skilfully answering all questions Reviewed on: 14th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th July 2023

Engaged and Helpful

Simone was very polite, engaged, listened to my query, investigated and actioned a resolution very quickly. Reviewed on: 14th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th July 2023

Best staff of any financial institution

I have the (mis)fortune of also dealing with VirginMoney and other banks/building societies and, without fail, your staff are the friendliest, most polite and most helpful. 5 star customer service,thanks. Reviewed on: 14th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th July 2023

Satisfied customer

So nice to actually talk to someone who is English speaking, very professional and courteous Adviser. Reviewed on: 12th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 14th July 2023

Satisfied customer

So nice to be able to speak to someone on the telephone without having to go through numerous options and wait forever for someone to answer. Always very friendly and professional clearly speaking advisors. Reviewed on: 11th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th July 2023

The Great Sylwia Zawada

I had a long conversation with Ms. Zawada who asked me many questions about my spending habits and attitutes before recommending me for a mortgage. This level of questioning made me think that the H&R are being very thorough before they offer mortgages to customers. This is find very reassuring. In addition to this, Ms. Zawada made the whole experience very enjoyable and I am very grateful for this excellent service (which we don't see very often any more in my experience). The only negative comment I have is beyond the control of H&R, that is, the very high interest rates. On the plus side, when you charge me more for my mortgage this increases your profits by a large margin. Therefore I expect to hear from your CEO very soon that the great Ms. Zawada's wages have been increased, let's say by the same amount as mortgage rates have increased since last year. and of course, if you increase rates further, I expect further notification that you have increased her wages in line with your own rate. Let's call it 'Mark's Tracker salary'. Thank you Sylwia for your great service. Reviewed on: 7th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 10th July 2023

Helpful

Didn't have to spend a long time to be answered initially. Everything was explained clearly and helpful suggestions were made. Reviewed on: 7th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 10th July 2023

Long standing customer for a good reason

An H&R customer for 17 years I've had few reasons to contact the Society directly. But on the few occasions I have called them the staff have always been friendly, helpful, honest and professional. Reviewed on: 6th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 7th July 2023

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgage
from Precise Mortgages 2.19 from 33 reviews
Tracker Rate Mortgage
from Progressive Building Society 0.00 from 0 reviews
Fixed Rate Mortgage
from NatWest 4.62 from 205 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.83 from 2064 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Hinckley & Rugby Building Society: Mortgages reviews

300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (455)

Brilliant

My review

5 year fix end date

Engaged and Helpful

Best staff of any financial institution

Satisfied customer

Satisfied customer

The Great Sylwia Zawada

Helpful

Long standing customer for a good reason

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024