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Hinckley & Rugby Building Society: Mortgages reviews

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4.55

Based on 384 reviews, last reviewed 15th Oct 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

8%

4%

4%

6%

Latest highest rating:

5

Popped in to make a withdraw. Popped in to make a withdraw. Staff were really welcoming and friendly. I was one of the first customers of the day, staff were prepared and ready t... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Hinckley & Rugby Building Society Mortgages reviews (384)

Like talking to friends

5

Been with H&R for several years now and just remortgaged with them. It's such an easy process, and contacting the contracts team is like chatting with friends; they tell you what you need to know in an easy to understand, clear way without ant waffle. So nice to call a company that you can talk to real people. Mortgage rates always good. Our remortgage was dealt with by Simone, who was efficient and friendly and made the process quick and easy. I would definately recommend. Reviewed on: 24th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th September 2022

Great to talk to H&R

4

H&R are in a minority of lenders providing bespoke and flexible solutions for their mortgage customers - especially useful when you need thinking outside the box - no computer says no at H&R - thanks H&R Reviewed on: 19th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th September 2022

Very protracted

3

Difficult times to organise a buy to let mortgage for a 69 year old and a 66. Reviewed on: 17th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th September 2022

Good service

4

I was kept informed of all stages Reviewed on: 16th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th September 2022

Great service

5

Despite our complicated situation H&R we’re able to help us. We found them through a broker, but whenever we had to communicate with them directly they were quick to respond and very professional. Overall it was a great experience and we highly recommend H&R. Reviewed on: 16th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th September 2022

A fantastic experience

5

Helpful and clear interaction throughout the lifetime of our mortgage. It’s a delight, and a welcome change, to be able to chat with an HRBS colleague to conduct business. We continue to recommend you whenever friends ask about mortgages. Reviewed on: 15th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 16th September 2022

Brilliant

5

It went through quickly and smoothly. They are an approachable professional company. They made the process easy against other companies who have an antiquated online system that treats you like a commodity rather than an individuals. Reviewed on: 15th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 15th September 2022

Professional

4

Listened to what was required, Dealt with it efficiently Reviewed on: 6th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th September 2022

Exceptional service

5

I found them through a broker and they have been amazing in meeting my mortgage needs. Everything worked out as smoothly as one could hope. Anyone looking for a mortgage will be well advised to contact H&R as soon as they possibly can. Reviewed on: 30th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st August 2022

Outstanding Service remortgage

5

I had not come across this lender and they were outstanding from start to finish. A pleasure to deal with. Reviewed on: 30th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st August 2022

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