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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.73 (473 reviews)

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4.73

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

5 year fix end date

Great communication skilfully answering all questions Reviewed on: 14th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th July 2023

Engaged and Helpful

Simone was very polite, engaged, listened to my query, investigated and actioned a resolution very quickly. Reviewed on: 14th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th July 2023

Best staff of any financial institution

I have the (mis)fortune of also dealing with VirginMoney and other banks/building societies and, without fail, your staff are the friendliest, most polite and most helpful. 5 star customer service,thanks. Reviewed on: 14th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th July 2023

Satisfied customer

So nice to actually talk to someone who is English speaking, very professional and courteous Adviser. Reviewed on: 12th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 14th July 2023

Satisfied customer

So nice to be able to speak to someone on the telephone without having to go through numerous options and wait forever for someone to answer. Always very friendly and professional clearly speaking advisors. Reviewed on: 11th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th July 2023

The Great Sylwia Zawada

I had a long conversation with Ms. Zawada who asked me many questions about my spending habits and attitutes before recommending me for a mortgage. This level of questioning made me think that the H&R are being very thorough before they offer mortgages to customers. This is find very reassuring. In addition to this, Ms. Zawada made the whole experience very enjoyable and I am very grateful for this excellent service (which we don't see very often any more in my experience). The only negative comment I have is beyond the control of H&R, that is, the very high interest rates. On the plus side, when you charge me more for my mortgage this increases your profits by a large margin. Therefore I expect to hear from your CEO very soon that the great Ms. Zawada's wages have been increased, let's say by the same amount as mortgage rates have increased since last year. and of course, if you increase rates further, I expect further notification that you have increased her wages in line with your own rate. Let's call it 'Mark's Tracker salary'. Thank you Sylwia for your great service. Reviewed on: 7th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 10th July 2023

Helpful

Didn't have to spend a long time to be answered initially. Everything was explained clearly and helpful suggestions were made. Reviewed on: 7th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 10th July 2023

Long standing customer for a good reason

An H&R customer for 17 years I've had few reasons to contact the Society directly. But on the few occasions I have called them the staff have always been friendly, helpful, honest and professional. Reviewed on: 6th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 7th July 2023

Fab service

As a first time owner I was so incredibly grateful for all of the information that my lovely case handler gave. I am due to remortgage early next year, therefore I had a load of questions as this is my first time remortgaging. She was amazing and answered all my questions and reassured me I was in safe hands. Reviewed on: 4th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 5th July 2023

Mr

Very professional service and a very polite lady Reviewed on: 4th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 5th July 2023

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Hinckley & Rugby Building Society: Mortgages reviews

54% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (473)

5 year fix end date

Engaged and Helpful

Best staff of any financial institution

Satisfied customer

Satisfied customer

The Great Sylwia Zawada

Helpful

Long standing customer for a good reason

Fab service

Mr

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Savings

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