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Hinckley & Rugby Building Society: Mortgages reviews

4.55
Based on 370 reviews, last reviewed 2nd May 2025
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
8%
See only 3 star reviews
4%
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4%
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6%

Latest highest rating:

5

Very good, helpfult customer service and mortgage qu... Very good, helpfult customer service and mortgage quickly sorted. Reviewed on: 2nd May 2025
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AM

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024
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Brendan

About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

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Hinckley & Rugby Building Society Mortgages reviews (370)

Great Service and Rate

5
Really happy with the Service and Rate that H&R gave us for our first home. Thanks :) Reviewed on: 19th July 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th July 2022
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Hinckley & Rugby Building Society

Simple Remortgage

4
I’ve used H&R in the past and have always been impressed by their range of offers and straightforward approach. Reviewed on: 19th July 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th July 2022
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Hinckley & Rugby Building Society

Great Company (wo)manned by real people.

5
What a great company and a great product- the staff are all super helpful and I wish all my mortgages could be switched to H & R Reviewed on: 6th July 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th July 2022
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Hinckley & Rugby Building Society

Re mortgage

5
Very helpful and courteous ,Jo was very friendly , helpful and knowledgeable. Thank you. Reviewed on: 17th June 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th June 2022
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Hinckley & Rugby Building Society

Excellent service

5
Hinkley and Rugby offer the best mortgage deals, and are so efficient to deal with- everything is very clearly explained and straightforward. Reviewed on: 16th June 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th June 2022
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Hinckley & Rugby Building Society

Good Service, slightly slow procedure

4
Really good clear communications and best deal available, I felt the time it took to complete was longer than expected but probably still an effect from covid restrictions, working from home etc Reviewed on: 14th June 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 15th June 2022
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Hinckley & Rugby Building Society

Mixed feelings.

4
I would start by firstly praising Sylwia - she is such an asset to your team & had I only dealt with her id have been screaming only good things from the rooftops about H&R she is exceptional. However, other members of the team & a few things after the initial acceptance really let you know and nearly cost us our move out date which upset both vendor and buyers. The employment reference was a joke - after stating a few times my partners boss hadn’t received and email it took weeks to sort because you’d only accept an email - more so the lazy and careless attitude of whoever it was doing that part was frustrating. - then she’d not sent out solicitor their copy of the mortgage offer so 4 days later I chased and nothing. That put us behind & then having to wait an extra two days to clarify that we weren’t needing to pay an exit fee meant that we signed and exchanged the day of our move it was stressful and unorganised it could’ve been avoided. Reviewed on: 14th June 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 15th June 2022
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Hinckley & Rugby Building Society

Remortgage

5
Remortgage of existing buy to let property with H&R, very easy process with H&R offering to move to new improved rate before redemption period and at no cost. Fab experience from H&R again. Reviewed on: 8th June 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 9th June 2022
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Hinckley & Rugby Building Society

A brilliant team

5
We have been with you for 20 years and can honestly say had no problems at all, every person I have spoken with has always been very helpful . Reviewed on: 6th June 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th June 2022
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Hinckley & Rugby Building Society

Great service

5
Consistently professional & efficient service. Reviewed on: 6th June 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th June 2022
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Hinckley & Rugby Building Society

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