Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (455 reviews)

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4.72

Based on 455 reviews, last reviewed 12th Jun 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Really caring and supportive team who want to help Really caring and supportive team who want to help Reviewed on: 12th June 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (455)

Remortgage help

Called to get assistance as having issues logging on. Reviewed on: 19th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th June 2023

Service received from Simone Jones today

This lady offers the most efficient and friendly standard of customer service. She could not be more helpful. She stands out in her performance. For completeness, I have to say some of the staff at the society are not helpful. My ratings relate today relate to Miss Jones only. Reviewed on: 13th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 14th June 2023

Simone Jones is a credit to her organisation!

Simone Jones was incredibly patient, polite, professional and thorough in our discussion today regarding our product switch internally at HRBS. With everything going on in this unstable marketplace we are all in and to able to speak to someone like Simone (Jones) who treated my call with such respect and courtesy speaks volumes. Please pass my encouraging words onto your colleague and any new starters at your organisation need to listen to our call in training as an example of how it should be done! Reviewed on: 12th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 14th June 2023

Mortgage

Overall really good but took some time to clarify legitimacy of source of funds, which shouldnt have taken so long Reviewed on: 9th June 2023