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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

In tune with my needs

A very positive experience helping me to buy a property under the JMSP scheme. Reviewed on: 5th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th August 2022

New member

I arrange a remortgage with H&R and they were first class. I would recommend to anyone to speak with them Reviewed on: 2nd August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd August 2022

Great service

Helpful and obliging staff who found the right product for me and took the time to ensure I understood . Reviewed on: 2nd August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd August 2022

Efficient and professional

Our experience with our mortgage application was seamless and effortless Reviewed on: 1st August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd August 2022

Mortgage Redemption Support

I recently contacted H&R to ask about redeeming my mortgage. I was helped by Deborah Winterton who gave me excellent support. Throughout the redemption process Deborah communicated regularly and promptly and gave me all of the information and help that I needed. Reviewed on: 28th July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 29th July 2022

Broken Commitment

I went through an independent mortgage advisor and HRBS was one of the offers we looked at. The offering was perfect for my age and position. We applied for the mortgage supplying all the detail requested. I was asked to increase the deposit which we did. I was then told that the mortgage had been approved. The developer was also told that the mortgage was approved. With this approval I was able to pay my holding monies, agree the price and negotiate some betterment into the deal. My broker and I were then told that the paper work was been sent for signing and that we would have the mortgage with in 5-7 working days. On this we planned our move out of our rented property and served notice. The developer pushed forward to get the house completed for the 6th May 2022. On the 5th May my broker was told by the underwriter that an error had been made and that HRBS could not provide this offer and that we had to start again. My Broker provided all the evidence that an offer had been made but the reply was simply sorry an error has been made. All previous agreements were in my view broken. The behaviour from that point was disgusting to say the least. Poor communication, all the information we had sent had to be resent. I had to put all my belongings into storage and had to move in with my sister-in law for 8 weeks. I am taking advice on making a formal complaint and a claim for costs I have incurred due to the unprofessional behaviour of HRBS. If, as the underwriter stated the person should not have made this offer what is that person doing committing HRSB to a deal. Except HRBS just ignore the situation and believe they operate above contract law. For the avoidance of doubt I intend to take this as high as I need, to recover my costs but also to make HRBS more accountable for their behaviours. Reviewed on: 25th July 2022

The process

The process was quick and efficient Reviewed on: 25th July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th July 2022

Help with documentation

Quick call, sent over documents (that were originally lost in my email) clear instructions how to proceed - very helpful Reviewed on: 21st July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd July 2022

Your staff are your greatest asset, some of your procedures need to change

Every member of staff I spoke to was great however the fact that my mortgage application was sat on/not started for 8 weeks and I wasn’t informed almost cost me the sale of my house. Reviewed on: 19th July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th July 2022

Great Service and Rate

Really happy with the Service and Rate that H&R gave us for our first home. Thanks :) Reviewed on: 19th July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th July 2022

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