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Hinckley & Rugby Building Society: Mortgages reviews

View other Hinckley & Rugby Building Society products
4.68
Based on 443 reviews, last reviewed 20th Apr 2026
475% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
81%
See only 4 star reviews
7%
See only 3 star reviews
4%
See only 2 star reviews
3%
See only 1 star reviews
5%

Latest highest rating:

5

Emma was really helpful when i set my online up tal... Emma was really helpful when i set my online up talked me through every step over the phone she was really patient all the way through Reviewed on: 20th April 2026
Andrew c's avatar
Andrew c

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026
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AG
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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (443)

Excellent service and best rates

5
I have been with H and R for 22 years and have found their mortgage the best! Reviewed on: 2nd March 2023
Subrahmanyan Radhakrishna's avatar
Subrahmanyan Radhakrishna
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 3rd March 2023
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Hinckley & Rugby Building Society

Great Service

5
Been dealing with H & R for 19 years nothing is too much trouble great helpful staff Reviewed on: 17th February 2023
Neill Fryer's avatar
Neill Fryer
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd February 2023
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Hinckley & Rugby Building Society

Inquiry

5
Very good service today and sort my query very quickly! Reviewed on: 7th February 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023
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Hinckley & Rugby Building Society

mortgage offer

5
very expericence staff jo lovely very helpful. Reviewed on: 3rd February 2023
maureen byron's avatar
maureen byron
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 6th February 2023
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Hinckley & Rugby Building Society

Excellent customer service

5
The best customer service I have ever experienced. They always answer the phone immediately, no call centres and staff who actually know what they’re doing - perfect! Reviewed on: 1st February 2023
Neil Huckle's avatar
Neil Huckle
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 1st February 2023
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Hinckley & Rugby Building Society

Friendly and efficient service

5
Fiona and Simone provided excellent service and addressed all of my questions quickly and efficiently. One of the main reasons we have been a customer with H&R for a long time. Reviewed on: 27th January 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023
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Hinckley & Rugby Building Society

Smashing Customer Service Person

5
Polite, Friendly, and helpful. Was very professional, but also 'human' in her approach. Was very pleased I had this lady look after my query and would hope to get her again. Reviewed on: 27th January 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023
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Hinckley & Rugby Building Society

Enquiry to get more explanation and options

5
Excellent help - listened to my query and we explored options to help monthly payments. Worked up options in helpful manner and checked I understood them. Reviewed on: 23rd January 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 24th January 2023
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Hinckley & Rugby Building Society

Great Service

5
Simone has been brilliant. Knowledgeable, polite, friendly and helpful. Reviewed on: 19th January 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023
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Hinckley & Rugby Building Society

Excellent customer service.

5
I made a call to ask about my mortgage. I immediately heard the voice of a woman who helped me solve my problem. Reviewed on: 19th January 2023
Arkadiusz Walesa's avatar
Arkadiusz Walesa
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023
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Hinckley & Rugby Building Society

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