Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.73 (473 reviews)

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4.73

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

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Very pleasant, polite and professional advisor. Reviewed on: 3rd July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 5th July 2023

Excellent service - would recommend!

Very good service from a building society where you can still get customer focused help when needed & excellent communication all round. Dealt with them over 25yrs in all as a mortgage provider & would highly recommend Reviewed on: 30th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 3rd July 2023

Really helpful

Really clear and helpful , I was nervous about the whole remortgage process and the agent was really clear and understanding when I I bombarded her with questions. Reviewed on: 28th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 3rd July 2023

excellent service and empathetic customer people

in the last two months i have spoke to Karen Crudgington and another whose name I did not get. Both were fantastic. They re-assured me that HRBS would come up with the right deal and it has, partly because of the organisation's values and partly because it trains people properly. I have several mortgages - one with another building - and none of them offer anything like the products or service that Hinckley provides. Unlike others, HRBS appears to have customers' interests at heart. Let me know if you want me to write or say any of this in public. Reviewed on: 23rd June 2023