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Hinckley & Rugby Building Society: Mortgages reviews

4.55
Based on 384 reviews, last reviewed 15th Oct 2025
17% increase in 5 star reviews
in the past 90 days
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Latest highest rating:

5

Popped in to make a withdraw. Popped in to make a withdraw. Staff were really welcoming and friendly. I was one of the first customers of the day, staff were prepared and ready t... Read more Reviewed on: 15th October 2025
M k Cook's avatar
M k Cook

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024
Brendan's avatar
Brendan

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (384)

Broken Commitment

1
I went through an independent mortgage advisor and HRBS was one of the offers we looked at. The offering was perfect for my age and position. We applied for the mortgage supplying all the detail requested. I was asked to increase the deposit which we did. I was then told that the mortgage had been approved. The developer was also told that the mortgage was approved. With this approval I was able to pay my holding monies, agree the price and negotiate some betterment into the deal. My broker and I were then told that the paper work was been sent for signing and that we would have the mortgage with in 5-7 working days. On this we planned our move out of our rented property and served notice. The developer pushed forward to get the house completed for the 6th May 2022. On the 5th May my broker was told by the underwriter that an error had been made and that HRBS could not provide this offer and that we had to start again. My Broker provided all the evidence that an offer had been made but the reply was simply sorry an error has been made. All previous agreements were in my view broken. The behaviour from that point was disgusting to say the least. Poor communication, all the information we had sent had to be resent. I had to put all my belongings into storage and had to move in with my sister-in law for 8 weeks. I am taking advice on making a formal complaint and a claim for costs I have incurred due to the unprofessional behaviour of HRBS. If, as the underwriter stated the person should not have made this offer what is that person doing committing HRSB to a deal. Except HRBS just ignore the situation and believe they operate above contract law. For the avoidance of doubt I intend to take this as high as I need, to recover my costs but also to make HRBS more accountable for their behaviours. Reviewed on: 25th July 2022

The process

5
The process was quick and efficient Reviewed on: 25th July 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th July 2022
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Hinckley & Rugby Building Society

Help with documentation

5
Quick call, sent over documents (that were originally lost in my email) clear instructions how to proceed - very helpful Reviewed on: 21st July 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd July 2022
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Hinckley & Rugby Building Society

Your staff are your greatest asset, some of your procedures need to change

3
Every member of staff I spoke to was great however the fact that my mortgage application was sat on/not started for 8 weeks and I wasn’t informed almost cost me the sale of my house. Reviewed on: 19th July 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th July 2022
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Hinckley & Rugby Building Society

Great Service and Rate

5
Really happy with the Service and Rate that H&R gave us for our first home. Thanks :) Reviewed on: 19th July 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th July 2022
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Hinckley & Rugby Building Society

Simple Remortgage

4
I’ve used H&R in the past and have always been impressed by their range of offers and straightforward approach. Reviewed on: 19th July 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th July 2022
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Hinckley & Rugby Building Society

Great Company (wo)manned by real people.

5
What a great company and a great product- the staff are all super helpful and I wish all my mortgages could be switched to H & R Reviewed on: 6th July 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th July 2022
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Hinckley & Rugby Building Society

Re mortgage

5
Very helpful and courteous ,Jo was very friendly , helpful and knowledgeable. Thank you. Reviewed on: 17th June 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th June 2022
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Hinckley & Rugby Building Society

Excellent service

5
Hinkley and Rugby offer the best mortgage deals, and are so efficient to deal with- everything is very clearly explained and straightforward. Reviewed on: 16th June 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th June 2022
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Hinckley & Rugby Building Society

Good Service, slightly slow procedure

4
Really good clear communications and best deal available, I felt the time it took to complete was longer than expected but probably still an effect from covid restrictions, working from home etc Reviewed on: 14th June 2022
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 15th June 2022
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Hinckley & Rugby Building Society

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