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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (455 reviews)

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4.72

Based on 455 reviews, last reviewed 12th Jun 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Really caring and supportive team who want to help Really caring and supportive team who want to help Reviewed on: 12th June 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (455)

Friendly, helpful, very detailed and lengthy process

The staff I dealt with were universally friendly, polite and helpful. The process of arranging a simple top-up mortgage at very low loan to value and for a customer who can clearly afford the top-up payments many times over was incredibly overburdened with repetitive and nit-picklng detail. I do believe the process could be considerably truncated if the personnel had the power to do so, but they are completely constrained by their 'handbook' of process which is absolutely inflexible and ossified in stone. However, of course, it is the company's money and not mine and they are free to dispense it in any way they wish. I think they are wasting time and money by not being able to take a more sensible and business-minded approach to their applications. It's almost as if they are frightened to lend and need to over convince themselves before daring to do one of the 2 most important things this financial company does - lending and taking deposits. Reviewed on: 25th May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th May 2023

Outstanding service

I have just arranged for my existing mortgage to go onto a new mortgage product. This was mainly arranged by Simone Jones, who gave me outstanding customer service, so I would highly recommend Hinckley and Rugby and I am very happy to remain a happy and loyal customer. I hope that Simone Jones will be commended by her managers as it is the fantastic service that she gives, which makes Hinckley and Rugby a great building society and mortgage provider. Thank you. Reviewed on: 23rd May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th May 2023

Query regarding charge on land registry title

I contacted H&R regarding a mortgage we'd repaid a few years regarding a land registry charge that had not been removed. Eloise Thompson took my call and it was a delight dealing with her. I first called late on a Friday just before close of business and she was brilliant. Although I had some incorrect information she was not flustered or tried to rush because of the late hour. I later spoke to her again on Monday with the correct information and she resolved my issue within minutes. Reviewed on: 15th May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th May 2023

Very helpful

Very kind calm and understanding regarding some concerns i was unsure about Reviewed on: 28th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 3rd May 2023

Very open communication

Where some lenders will not give you any progress updates or insight into when your application may be completed. Hinckley and Rubgy gave me both every time I asked. Reviewed on: 24th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th April 2023

Recomendation

Impressive and very helpful efficient and knowledable Reviewed on: 21st April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th April 2023

Excellent experience

Nice and simple mortgage application, with clear communications. Ecspectations were managed really well along all the steps of the process. Reviewed on: 18th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 19th April 2023

Good telephone service!

It was good to speak to Angela at exactly 9am this morning and she very efficiently answered all my queries. Reviewed on: 6th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th April 2023

Great company

Hinkley and rugby are and always have been great. Reviewed on: 31st March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 3rd April 2023

I am very happy that my mortgage is finished. Brilliant service.x

Never had an issue, so not needed to get in touch. Reviewed on: 29th March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 30th March 2023

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