Write a review

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (370 reviews)

View other Hinckley & Rugby Building Society products

4.55

Based on 370 reviews, last reviewed 2nd May 2025

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Very good, helpfult customer service and mortgage qu... Very good, helpfult customer service and mortgage quickly sorted. Reviewed on: 2nd May 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

Read all reviews Write a review

About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (370)

Excellent Building Society

I have been a customer now for 5 years. This is a remortgage for me, with H&R. All the staff are so courteous and professional. And things get done, at pace. I love this organisation. I'll be keeping my mortgage with H&R until it's paid off in future. Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 25th April 2022

Fantastic service

Very friendly staff always on there if you need any advice Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

Far to slow in administering the mortgage application

I first applied for a a mortgage in January and it took until April for it to be completed. This was for a £100,000 loan on a property without any mortgage which is worth over £1,000,000. Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

Super fast remortgage

I had an existing mortgage with H&R which was coming to the end of its fixed rate term. A pack was sent to me with new mortgage offers, and the turnaround time was so quick - a matter of a few days to get the new (better rate) mortgage set up and done, all via electronic comms. Really impressed and excellent! Reviewed on: 21st April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

Expectations hugely exceeded

I received a letter from Hinckley & Rugby dated 6th April advising that my existing mortgage product was coming to an end in 3 months time. I then selected one of the new product options which were offered and very easily and quickly completed the application process online. I called the contract variations department the following day explaining I would be on holiday when the new mortgage offer was being sent (4 weeks before the new mortgage start date) and I was told I would receive the new mortgage offer in 7 working days which was in itself brilliant. The lady on the phone was very friendly and helpful. However I received all the paperwork the following day by secure email. The day after I emailed a signed copy of my acceptance which allowed me the option of starting this new product within 7 days without incurring any early redemption charges. I then received an email advising I would receive a completion letter in a few days. However I received this letter, again by secure email, on the same day. The whole process from start to finish took 3 days. Quite remarkable! Reviewed on: 14th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th April 2022

Great service as always

We had a mortgage with this company over 20 years ago and when we moved and needed a shorter term mortgage, they have been great again. Always helpful. Reviewed on: 14th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th April 2022

Personal and responsive service

We were impressed how straightforward it was to communicate with H&R. The people we spoke to were extremely responsive, helpful and professional. They offered a very personal service which is hard to find in this day and age. Reviewed on: 13th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th April 2022

Amazing!

Hinckley & rugby have been great, helping us with a complex mortgage offer and The help I have received every time I have phoned as been amazing, quick and helpful, especially Shannon & Jessica! thank you so much. X Reviewed on: 12th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 13th April 2022

Bankole

Very straightforward and helpful Reviewed on: 11th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 12th April 2022

Individual personal service

H&R considered the whole mortgage affordability and personal information factors on it's merits rather than just a tick box Reviewed on: 9th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 11th April 2022

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Mortgages
from Multi Broker 0.00 from 0 reviews
Mortgages
from Beverley Building Society 4.91 from 24 reviews
Mortgages
from Perenna 5.00 from 2 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Hinckley & Rugby Building Society: Mortgages reviews

67% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (370)

Excellent Building Society

Fantastic service

Far to slow in administering the mortgage application

Super fast remortgage

Expectations hugely exceeded

Great service as always

Personal and responsive service

Amazing!

Bankole

Individual personal service

Review Hinckley & Rugby Building Society: Mortgages now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024