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Hinckley & Rugby Building Society: Mortgages reviews

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4.73

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

7%

4%

3%

5%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Hinckley & Rugby Building Society Mortgages reviews (473)

Simone Jones is a credit to her organisation!

5

Simone Jones was incredibly patient, polite, professional and thorough in our discussion today regarding our product switch internally at HRBS. With everything going on in this unstable marketplace we are all in and to able to speak to someone like Simone (Jones) who treated my call with such respect and courtesy speaks volumes. Please pass my encouraging words onto your colleague and any new starters at your organisation need to listen to our call in training as an example of how it should be done! Reviewed on: 12th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 14th June 2023

Mortgage

4

Overall really good but took some time to clarify legitimacy of source of funds, which shouldnt have taken so long Reviewed on: 9th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th June 2023

Great communication and efficient staff and process

5

We received great support throughout and every step was explained. An excellent service with a great outcome. Reviewed on: 7th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th June 2023

One of the best lender

5

The service was excellent, great commination prompt response via emails. Compatible rate! Reviewed on: 7th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th June 2023

Consistently Excellent Service

5

I have held a mortgage with Hinckley & Rugby for over 20 years prior to recently redeeming my mortgage.From application to redemption, the staff have been so helpful and friendly. Nothing has ever been too much trouble. They have made redeeming my mortgage, following the death of my wife, so simple. Special callouts to Eloise and Deborah for excellent service. I have recommended H&R to many of my friends. Thank you! Reviewed on: 1st June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th June 2023

Happy customer

5

I called H&R due to a query. I had the pleasure of speaking with Jo from the contracts verification team. Jo was knowledgeable, efficient and reassuring. My query was answered and resolve in a matter of minutes. Reviewed on: 31st May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th June 2023

Great service as usual!

5

My mortgage product is coming up to its maturity and so time for a new one. I love the simplicity that HRBS employs when a renewal is due. I decided to make a call to the helpline to validate my thinking was correct and was very impressed with the level of service that Jo Tidey provided. Thanks again, HRBS! Reviewed on: 30th May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 31st May 2023

Advice request

5

Phoned to ask advice on mortgage payment wonderful member of staff very efficient very helpful and cheerful as always with your staff members Reviewed on: 27th May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 31st May 2023

Friendly, helpful, very detailed and lengthy process

5

The staff I dealt with were universally friendly, polite and helpful. The process of arranging a simple top-up mortgage at very low loan to value and for a customer who can clearly afford the top-up payments many times over was incredibly overburdened with repetitive and nit-picklng detail. I do believe the process could be considerably truncated if the personnel had the power to do so, but they are completely constrained by their 'handbook' of process which is absolutely inflexible and ossified in stone. However, of course, it is the company's money and not mine and they are free to dispense it in any way they wish. I think they are wasting time and money by not being able to take a more sensible and business-minded approach to their applications. It's almost as if they are frightened to lend and need to over convince themselves before daring to do one of the 2 most important things this financial company does - lending and taking deposits. Reviewed on: 25th May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th May 2023

Outstanding service

5

I have just arranged for my existing mortgage to go onto a new mortgage product. This was mainly arranged by Simone Jones, who gave me outstanding customer service, so I would highly recommend Hinckley and Rugby and I am very happy to remain a happy and loyal customer. I hope that Simone Jones will be commended by her managers as it is the fantastic service that she gives, which makes Hinckley and Rugby a great building society and mortgage provider. Thank you. Reviewed on: 23rd May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th May 2023

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