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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (455 reviews)

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4.72

Based on 455 reviews, last reviewed 12th Jun 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Really caring and supportive team who want to help Really caring and supportive team who want to help Reviewed on: 12th June 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (455)

Great Service

Simone has been brilliant. Knowledgeable, polite, friendly and helpful. Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Excellent customer service.

I made a call to ask about my mortgage. I immediately heard the voice of a woman who helped me solve my problem. Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Easy Product Switch

Had to renew a buy to let mortgage in difficult times. The team at Hinkley & Rugby were incredibly helpful, offering a personal service with competitive rates. Reviewed on: 13th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 16th January 2023

Exploring new products

Very helpful advice. Thank you Reviewed on: 9th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 11th January 2023

Efficient friendly service

I was dealing through buildstore for a self build mortgage with Hinckley and Rugby but they were simply awful. I gave up and went direct and it was a revelation. Fast efficient service, staff that talked sense and gave straight answers. Moved my application more in a few days than build store did in weeks. Reviewed on: 2nd January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Essential helpful advice with our mortgage

We received a phone call from the Hinckley and Rugby staff that helped us understand the implications of our current mortgage deal coming to an end. We might not have acted quickly enough or made the right decision without them pointing out the deadlines and giving us the new monthly sums to consider. Thanks to the woman who explained everything clearly and pleasantly so that we can move forward with a greater understanding of their mortgage products. Reviewed on: 30th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Professional Consideration

Following the passing of my late wife HRBS was excellent in attitude, respect and trust. No harassment, flexible and patient at all times. This compared very favourably with some other parties. Information provided was accurate and timely and the original mortgage terms were maintained beyond its expiry date. Reviewed on: 29th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Help with direct debit mandate

Very helpful with sorting out problems setting up a new mortgage direct debit mandate, dealt with the issue promptly and efficiently, in a friendly manner. All sorted now! Reviewed on: 16th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th December 2022

Amazingly fair and helpful

I have to say well done H&R building society for guiding me through my enquiry Reviewed on: 7th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th December 2022

Exemplary customer service

I called with a query that I fully expected to be resolved in a number of days. Tracey Lord resolved the issue whilst I was on the phone...fantastic! Reviewed on: 2nd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 5th December 2022

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Hinckley & Rugby Building Society: Mortgages reviews

300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (455)

Great Service

Excellent customer service.

Easy Product Switch

Exploring new products

Efficient friendly service

Essential helpful advice with our mortgage

Professional Consideration

Help with direct debit mandate

Amazingly fair and helpful

Exemplary customer service

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

Join Smart Money People

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