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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (396 reviews)

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4.59

Based on 396 reviews, last reviewed 20th Feb 2026

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

The operator was very kind, patient and courteous The operator was very kind, patient and courteous Reviewed on: 18th February 2026

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (396)

Excellent service

Hinkley and Rugby offer the best mortgage deals, and are so efficient to deal with- everything is very clearly explained and straightforward. Reviewed on: 16th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th June 2022

Good Service, slightly slow procedure

Really good clear communications and best deal available, I felt the time it took to complete was longer than expected but probably still an effect from covid restrictions, working from home etc Reviewed on: 14th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 15th June 2022

Mixed feelings.

I would start by firstly praising Sylwia - she is such an asset to your team & had I only dealt with her id have been screaming only good things from the rooftops about H&R she is exceptional. However, other members of the team & a few things after the initial acceptance really let you know and nearly cost us our move out date which upset both vendor and buyers. The employment reference was a joke - after stating a few times my partners boss hadn’t received and email it took weeks to sort because you’d only accept an email - more so the lazy and careless attitude of whoever it was doing that part was frustrating. - then she’d not sent out solicitor their copy of the mortgage offer so 4 days later I chased and nothing. That put us behind & then having to wait an extra two days to clarify that we weren’t needing to pay an exit fee meant that we signed and exchanged the day of our move it was stressful and unorganised it could’ve been avoided. Reviewed on: 14th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 15th June 2022

Remortgage

Remortgage of existing buy to let property with H&R, very easy process with H&R offering to move to new improved rate before redemption period and at no cost. Fab experience from H&R again. Reviewed on: 8th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 9th June 2022

A brilliant team

We have been with you for 20 years and can honestly say had no problems at all, every person I have spoken with has always been very helpful . Reviewed on: 6th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th June 2022

Great service

Consistently professional & efficient service. Reviewed on: 6th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th June 2022

Great customer service, although the final part of the process lacked

This company has been more than helpful from the start they’ve been great and talking through each step of the process. Where it fell over for me was the fact that the money did not reach my solicitor in time for the exchange and it made a very stressful day in constant chasing. I’m not sure where the mistake lied although if you were to know that part of the process I’ll be more than happy to return as a customer. Reviewed on: 1st June 2022

Reply from Hinckley & Rugby Building Society Thank you for your feedback, and for your kind comments regarding our communication and helpfulness. We will be in touch shortly to talk through the timeline of events leading to completion of your mortgage, and answer any questions you may have. Response date: 6th June 2022

Excellent Service

Great service, each time I call I speak to the lady dealing with the account and she efficiently & effectively deals with the question / issue. Competitive product Reviewed on: 26th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th May 2022

Mr Matthew Gauntlett

Everything went well, and it was made clear exactly what was needed to complete the mortgage. Reviewed on: 21st May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd May 2022

A friendly mortgage provider

Ever since being recommended to Hinckley and Rugby I have been 100% impressed by their service, the friendly approach of their staff and the excellent range of mortgage products on offer. H & R are by far the best mortgage provider that I have ever dealt with and would recommend them highly to any prospective customer. Reviewed on: 18th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th May 2022

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