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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.48 (384 reviews)

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4.55

Based on 384 reviews, last reviewed 15th Oct 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Popped in to make a withdraw. Popped in to make a withdraw. Staff were really welcoming and friendly. I was one of the first customers of the day, staff were prepared and ready t... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (384)

Champions!

From start to finish, a great experience! Thank you! Reviewed on: 3rd May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Very happy

Great service, very happy customer Reviewed on: 3rd May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Service received Wednesday from Zainab Sayed was excellent but getting through to the Society can be very hard at times

Advisor was friendly and very efficient and provided excellent customer service Reviewed on: 1st May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Great Customer Service (because they are easy to get hold of and speak to, and deal with queries quickly and efficiently).

In April 2022 I corresponded with Alisha, Jo, and Simone from the Contract Variations Team with regard to switching my existing mortgage product. I found all of them to be very polite, courteous and helpful. As a bonus, all of them were happy, jovial and cheerful - making the whole customer experience more enjoyable. I am also grateful to them for dealing with my mortgage switch very quickly, which again highlights their commitment to great customer service. Reviewed on: 26th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th April 2022

Excellent Building Society

I have been a customer now for 5 years. This is a remortgage for me, with H&R. All the staff are so courteous and professional. And things get done, at pace. I love this organisation. I'll be keeping my mortgage with H&R until it's paid off in future. Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 25th April 2022

Fantastic service

Very friendly staff always on there if you need any advice Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

Far to slow in administering the mortgage application

I first applied for a a mortgage in January and it took until April for it to be completed. This was for a £100,000 loan on a property without any mortgage which is worth over £1,000,000. Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

Super fast remortgage

I had an existing mortgage with H&R which was coming to the end of its fixed rate term. A pack was sent to me with new mortgage offers, and the turnaround time was so quick - a matter of a few days to get the new (better rate) mortgage set up and done, all via electronic comms. Really impressed and excellent! Reviewed on: 21st April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

Expectations hugely exceeded

I received a letter from Hinckley & Rugby dated 6th April advising that my existing mortgage product was coming to an end in 3 months time. I then selected one of the new product options which were offered and very easily and quickly completed the application process online. I called the contract variations department the following day explaining I would be on holiday when the new mortgage offer was being sent (4 weeks before the new mortgage start date) and I was told I would receive the new mortgage offer in 7 working days which was in itself brilliant. The lady on the phone was very friendly and helpful. However I received all the paperwork the following day by secure email. The day after I emailed a signed copy of my acceptance which allowed me the option of starting this new product within 7 days without incurring any early redemption charges. I then received an email advising I would receive a completion letter in a few days. However I received this letter, again by secure email, on the same day. The whole process from start to finish took 3 days. Quite remarkable! Reviewed on: 14th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th April 2022

Great service as always

We had a mortgage with this company over 20 years ago and when we moved and needed a shorter term mortgage, they have been great again. Always helpful. Reviewed on: 14th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th April 2022

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Hinckley & Rugby Building Society: Mortgages reviews

17% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (384)

Champions!

Very happy

Service received Wednesday from Zainab Sayed was excellent but getting through to the Society can be very hard at times

Great Customer Service (because they are easy to get hold of and speak to, and deal with queries quickly and efficiently).

Excellent Building Society

Fantastic service

Far to slow in administering the mortgage application

Super fast remortgage

Expectations hugely exceeded

Great service as always

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Savings

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