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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.48 (384 reviews)

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4.55

Based on 384 reviews, last reviewed 15th Oct 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Popped in to make a withdraw. Popped in to make a withdraw. Staff were really welcoming and friendly. I was one of the first customers of the day, staff were prepared and ready t... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (384)

Personal and responsive service

We were impressed how straightforward it was to communicate with H&R. The people we spoke to were extremely responsive, helpful and professional. They offered a very personal service which is hard to find in this day and age. Reviewed on: 13th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th April 2022

Amazing!

Hinckley & rugby have been great, helping us with a complex mortgage offer and The help I have received every time I have phoned as been amazing, quick and helpful, especially Shannon & Jessica! thank you so much. X Reviewed on: 12th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 13th April 2022

Bankole

Very straightforward and helpful Reviewed on: 11th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 12th April 2022

Individual personal service

H&R considered the whole mortgage affordability and personal information factors on it's merits rather than just a tick box Reviewed on: 9th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 11th April 2022

Great, quick and easy process.

Really happy with the level of service and the friendly helpful attitude of everyone. Reviewed on: 6th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th April 2022

Very efficient service.

We were kept up to date on email and experienced a very good service for our re-mortgage - it was all completed really quickly. Reviewed on: 30th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st March 2022

Stressful experience

Unfortunately, our mortgage application took 9 weeks to process before we got an offer. Then we we very disappointed when the money didn't arrive in our Solicitors account in time for us to get the keys to our new house which was planned for 14th March. Reviewed on: 30th March 2022

Reply from Hinckley & Rugby Building Society Thanks you for your feedback. We’re very sorry to hear of your disappointment and will be in touch shortly to discuss the circumstances and answer any questions you may have. Response date: 31st March 2022

Great rates with professional service

Amazing rates with amazing professionalism Reviewed on: 28th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 29th March 2022

Long process but got there at the end!!

Very happy to say my mortgage application was successful. Eventhough I had a mortgage advisor I was able to talk to the lender directly and this was very important to me as it gave an idea of how my case was progressing. The only criticism I have on this occasion is that It took too long process. Reviewed on: 25th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th March 2022

Approachable friendly lender

H&R have been instrumental in understanding my personal circumstances and providing lending to suit my needs. Reviewed on: 23rd March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 24th March 2022

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