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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (396 reviews)

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4.59

Based on 396 reviews, last reviewed 20th Feb 2026

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

The operator was very kind, patient and courteous The operator was very kind, patient and courteous Reviewed on: 18th February 2026

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (396)

Review of H&R

Only want to take this opportunity to thank Sylwia.. my oh my she is a CREDIT to your team. So so friendly, efficient, personable & explains everything so well. Absolutely fabulous service from her - I’ve only dealt briefly with another two members - a very lovely guy I don’t recall his name. & Kimberley.. I didn’t find her all too helpful with the whole saga of sending my partners boss a employee report, or easy to contact.. poor communication skills there but I always contacted Sylwia who directed me to the right person. I’m not complaining of anyone I just like to point out those members of staff that communicate well and do a great job really make a difference in the whole experience and how we then go on to recommend. Reviewed on: 18th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th May 2022

Outdated system

Please step into the modern era, not only was the process heavily outdated but we were constantly asked for documents and information that we'd already provided The rates were very strong though so kudos for that Reviewed on: 4th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Champions!

From start to finish, a great experience! Thank you! Reviewed on: 3rd May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Very happy

Great service, very happy customer Reviewed on: 3rd May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Service received Wednesday from Zainab Sayed was excellent but getting through to the Society can be very hard at times

Advisor was friendly and very efficient and provided excellent customer service Reviewed on: 1st May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Great Customer Service (because they are easy to get hold of and speak to, and deal with queries quickly and efficiently).

In April 2022 I corresponded with Alisha, Jo, and Simone from the Contract Variations Team with regard to switching my existing mortgage product. I found all of them to be very polite, courteous and helpful. As a bonus, all of them were happy, jovial and cheerful - making the whole customer experience more enjoyable. I am also grateful to them for dealing with my mortgage switch very quickly, which again highlights their commitment to great customer service. Reviewed on: 26th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th April 2022

Excellent Building Society

I have been a customer now for 5 years. This is a remortgage for me, with H&R. All the staff are so courteous and professional. And things get done, at pace. I love this organisation. I'll be keeping my mortgage with H&R until it's paid off in future. Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 25th April 2022

Fantastic service

Very friendly staff always on there if you need any advice Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

Far to slow in administering the mortgage application

I first applied for a a mortgage in January and it took until April for it to be completed. This was for a £100,000 loan on a property without any mortgage which is worth over £1,000,000. Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

Super fast remortgage

I had an existing mortgage with H&R which was coming to the end of its fixed rate term. A pack was sent to me with new mortgage offers, and the turnaround time was so quick - a matter of a few days to get the new (better rate) mortgage set up and done, all via electronic comms. Really impressed and excellent! Reviewed on: 21st April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

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Hinckley & Rugby Building Society: Mortgages reviews

30% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (396)

Review of H&R

Outdated system

Champions!

Very happy

Service received Wednesday from Zainab Sayed was excellent but getting through to the Society can be very hard at times

Great Customer Service (because they are easy to get hold of and speak to, and deal with queries quickly and efficiently).

Excellent Building Society

Fantastic service

Far to slow in administering the mortgage application

Super fast remortgage

Review Hinckley & Rugby Building Society: Mortgages now

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