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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (455 reviews)

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4.72

Based on 455 reviews, last reviewed 12th Jun 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Really caring and supportive team who want to help Really caring and supportive team who want to help Reviewed on: 12th June 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (455)

Thank you to Louise Goodenough

Special thanks to Louise Goodenough who was very patient and helpful in answering all our questions before we committed to re-signing our mortgage with H&R. Thank you, really appreciated. Reviewed on: 2nd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd December 2022

Eighteen years brilliant service

Have had mortgage for eighteen years with H&R could never fault service or staff at anytime Reviewed on: 29th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 1st December 2022

I needed help with my morgage

Simone Jones helped today and was a very friendly and helpful member of staff. I had been helped by Louise Goodenough yesterday and she went through everything to enable me to send paperwork online via Egress. Without both of their help I would have been totally lost. Thank you so much. Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

I had my morgage renewal and needed help to process online

I dealt with a young lady today and Louise Goodenough yesterday. They were both very very helpful and would not have been able to resolve the issue I had without their help. Thank you so much Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

customer service team

Always very bubbly over the phone and very helpful every time i call. Always looking to help you with any question or quires i have. Feels like a family run business which makes a huge difference then when speaking to a giant lender that keeps you on hold for a long time and don't seem to care generally. (e4) :) Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

FRIENDLY AND HELPFULL STAFF

Both Jo and her colleague (Dawn?) were very helpful, patient and informative. Both where happy to give their time, no question too small or silly. Reviewed on: 22nd November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd November 2022

Exceptional Service

Your website and portal are very user friendly and my contact - Louise Goodenough - made everything so clear and easy to follow. We are happy to renew our mortgage with you as you have looked after us so well from the beginning. Reviewed on: 9th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 10th November 2022

Professional & Efficient

The service from Karen in the Mortgage Team has been amazing. She is efficient, professional and the turnaround on our mortgage was amazing! Thank you. Reviewed on: 8th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 9th November 2022

H & R really are the BEST!

H & R The best mortgage company for sure. I have been with them for five years now and they are very fair, efficient and it feels like a family and they really do their best to suit your requirements. I highly recommend this company who also have knowledgeable and friendly staff Reviewed on: 4th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th November 2022

Execellent customer care

Good and effective communication Reviewed on: 31st October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st October 2022

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Hinckley & Rugby Building Society: Mortgages reviews

300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (455)

Thank you to Louise Goodenough

Eighteen years brilliant service

I needed help with my morgage

I had my morgage renewal and needed help to process online

customer service team

FRIENDLY AND HELPFULL STAFF

Exceptional Service

Professional & Efficient

H & R really are the BEST!

Execellent customer care

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

Join Smart Money People

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