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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Very efficient service.

We were kept up to date on email and experienced a very good service for our re-mortgage - it was all completed really quickly. Reviewed on: 30th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st March 2022

Stressful experience

Unfortunately, our mortgage application took 9 weeks to process before we got an offer. Then we we very disappointed when the money didn't arrive in our Solicitors account in time for us to get the keys to our new house which was planned for 14th March. Reviewed on: 30th March 2022

Reply from Hinckley & Rugby Building Society Thanks you for your feedback. We’re very sorry to hear of your disappointment and will be in touch shortly to discuss the circumstances and answer any questions you may have. Response date: 31st March 2022

Great rates with professional service

Amazing rates with amazing professionalism Reviewed on: 28th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 29th March 2022

Long process but got there at the end!!

Very happy to say my mortgage application was successful. Eventhough I had a mortgage advisor I was able to talk to the lender directly and this was very important to me as it gave an idea of how my case was progressing. The only criticism I have on this occasion is that It took too long process. Reviewed on: 25th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th March 2022

Approachable friendly lender

H&R have been instrumental in understanding my personal circumstances and providing lending to suit my needs. Reviewed on: 23rd March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 24th March 2022

Great rate with great customer care

I have to say that I was not expecting to have a such a low rate and such a great customer service care Reviewed on: 22nd March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd March 2022

Excellent company.

We've had our mortgage with HRBS for 4 years now. Excellent rates, good service and straightforward renewal process. Reviewed on: 22nd March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd March 2022

Friendly and never felt like 'just a customer'

I have just redeemed my mortgage, which is a happy event. But I am sorry to be leaving HRBS. I have been a borrower for some 15 plus years now and every time I have contacted you staff have been kind, friendly and understanding. And I have had no problems at all with the actual service I have received. Reviewed on: 11th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th March 2022

Overall, a overcomplicated and drawn out process

Firstly, Jessica was very helpful and lovely. Her communication was very good, and she was prompt at replying and sorting out issues. She was very polite and professional on the phone and in her emails, and I am confident she did her very best at sorting this application. However, the application process was incredibly slow. My building was finished in November 2021, and I started this process in April 2021. We discovered there was a lot of things that we hadn't been asked for originally which led to significant delays and stressful emails from all parties involved. We were repeatedly asked for documents we had sent, and we were unaware our solicitor couldn't be a part of the panel until much later. This led to the use of LDJ solicitors. The person on our case was extremely slow and lacked communication with us, my solicitor and the society. There were numerous mistakes made on the documents and they had to be redone causing further delay. There were things we were not made aware of like the panel to begin with which may have influenced our decision with which solicitor we chose - this could have saved us time and money. We were unaware that there needed to be a different solicitor for the guarantor mortgage as this had not been communicated us, again not until much later. It seemed we had numerous people on the case but not a lot happening. What should have been completed before Christmas was drawn out to March and made the experience more stressful and complicated than it should have been. Once the solicitor on the LDJ panel was removed things seemed to happen more quickly. Reviewed on: 9th March 2022

Reply from Hinckley & Rugby Building Society We are very sorry to hear of your poor experience and would like the opportunity to discuss this with you. To do so we invite you to contact one of our Senior Mortgage Managers either by phone, 01455894083, or email, [email protected]. Response date: 15th March 2022

New Mortgage Product

I am coming to the end of my mortgage and contacted by the wonderful staff at Hinckley & Rugby regarding all products available. They are polite efficient and explained exactly how I could log and and view all their deals. I found the whole process stress free and explained in clear English. Delightful mortgage adviser, called Karen. Thank you for all your assistance F Butt Reviewed on: 7th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th March 2022

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