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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.46 (364 reviews)

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4.58

Based on 364 reviews, last reviewed 20th Dec 2024

167% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

4

It's easy and approchable,always receiving response... It's easy and approchable,always receiving response very quickly Reviewed on: 20th December 2024

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

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Hinckley & Rugby Building Society Mortgages reviews (364)

JBSP Mortgage

I received my JBSP mortgage offer today. Very happy Reviewed on: 7th December 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 8th December 2021

Mortgage

Great products and and excellent service Reviewed on: 2nd December 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 3rd December 2021

Fantastic service

Great all round experience. Easy to understand, fantastic communication from start to finish. Reviewed on: 30th November 2021

really good building society just like they used to be

brilliant team they was really helpful and who ever we spoke to they was always able to assist and listen and we got the required result Reviewed on: 25th November 2021

Why did our mortgage application take so long?

We applied for a joint borrower / sole proprietor mortgage via a broker, John Charcol. (John Charcol's performance was also disappointing.) Our initial application was rejected; the property was not considered to be suitable security for a mortgage because of an EWS1 certificate problem. When we found another property, the re-application process took so long that we were at risk of the seller withdrawing. It took about 14 weeks to receive our mortgage offer, of which 7-8 seemed like unnecessary delay. A couple of weeks' delay were attributable to John Charcol, who failed to forward documents to Hinckley & Rugby. We had to wait two weeks for a property valuation - perhaps understandable - but the underwriting process then seemed to start from scratch, in spite of our initial application, and took several weeks to complete: so long that we had to keep re-submitting latest payslips and bank statements. Why can't financial underwriting take place in parallel with, or even ahead of, property valuation, to save time? An agreement in principle to lend, when a suitable property is found, could be provided. Following underwriting, we then had a tense and protracted wait to receive the mortgage offer. Finally, there were problems providing the offer documentation electronically to our solicitor. Reviewed on: 17th November 2021

Reply from Hinckley & Rugby Building Society We are very sorry to hear of your frustration. We will be in touch with you shortly and hope that we will be able to provide more context around the processing of your application and respond to your questions. Response date: 19th November 2021

Remortgage - switch to fix

The process was completed with relative ease following my initial request for information via the website. Reviewed on: 15th November 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 16th November 2021

Mortgage switch to fixed rate

Switched my mortgage to a fixe rate the whole process took less than 3 weeks Reviewed on: 15th November 2021

Mortgage renewal

Good efficient process. Very helpful Reviewed on: 3rd November 2021

Decades of first class service.

We have been with H&R for over 20 years and are very pleased with the service we have received throughout. Would definitely recommend, old fashioned personal service beats the new call centres! Reviewed on: 2nd November 2021

Excellent lenders that provide due diligence with a personal touch

The lending experience was really straightforward. The original provision of evidence for the initial loan was quite difficult but that is true of all mortgages. Re-mortgaging to a new rate was an absolute breeze. Reviewed on: 28th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We will pass your message onto the team, who will be thrilled to know you had such a positive experience with us. Response date: 29th October 2021

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