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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (443 reviews)

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4.68

Based on 443 reviews, last reviewed 20th Apr 2026

475% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Emma was really helpful when i set my online up tal... Emma was really helpful when i set my online up talked me through every step over the phone she was really patient all the way through Reviewed on: 20th April 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (443)

Great to talk to H&R

H&R are in a minority of lenders providing bespoke and flexible solutions for their mortgage customers - especially useful when you need thinking outside the box - no computer says no at H&R - thanks H&R Reviewed on: 19th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th September 2022

Very protracted

Difficult times to organise a buy to let mortgage for a 69 year old and a 66. Reviewed on: 17th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th September 2022

Good service

I was kept informed of all stages Reviewed on: 16th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th September 2022

Great service

Despite our complicated situation H&R we’re able to help us. We found them through a broker, but whenever we had to communicate with them directly they were quick to respond and very professional. Overall it was a great experience and we highly recommend H&R. Reviewed on: 16th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th September 2022

A fantastic experience

Helpful and clear interaction throughout the lifetime of our mortgage. It’s a delight, and a welcome change, to be able to chat with an HRBS colleague to conduct business. We continue to recommend you whenever friends ask about mortgages. Reviewed on: 15th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 16th September 2022

Brilliant

It went through quickly and smoothly. They are an approachable professional company. They made the process easy against other companies who have an antiquated online system that treats you like a commodity rather than an individuals. Reviewed on: 15th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 15th September 2022

Professional

Listened to what was required, Dealt with it efficiently Reviewed on: 6th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th September 2022

Exceptional service

I found them through a broker and they have been amazing in meeting my mortgage needs. Everything worked out as smoothly as one could hope. Anyone looking for a mortgage will be well advised to contact H&R as soon as they possibly can. Reviewed on: 30th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st August 2022

Outstanding Service remortgage

I had not come across this lender and they were outstanding from start to finish. A pleasure to deal with. Reviewed on: 30th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st August 2022

Easy switch and helpful staff

Extremely efficient and helpful with regards to my mortgage product switch Reviewed on: 25th August 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th August 2022

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Hinckley & Rugby Building Society: Mortgages reviews

475% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (443)

Great to talk to H&R

Very protracted

Good service

Great service

A fantastic experience

Brilliant

Professional

Exceptional service

Outstanding Service remortgage

Easy switch and helpful staff

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

Join Smart Money People

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