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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.73 (473 reviews)

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4.73

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

Easy Product Switch

Had to renew a buy to let mortgage in difficult times. The team at Hinkley & Rugby were incredibly helpful, offering a personal service with competitive rates. Reviewed on: 13th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 16th January 2023

Exploring new products

Very helpful advice. Thank you Reviewed on: 9th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 11th January 2023

Efficient friendly service

I was dealing through buildstore for a self build mortgage with Hinckley and Rugby but they were simply awful. I gave up and went direct and it was a revelation. Fast efficient service, staff that talked sense and gave straight answers. Moved my application more in a few days than build store did in weeks. Reviewed on: 2nd January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Essential helpful advice with our mortgage

We received a phone call from the Hinckley and Rugby staff that helped us understand the implications of our current mortgage deal coming to an end. We might not have acted quickly enough or made the right decision without them pointing out the deadlines and giving us the new monthly sums to consider. Thanks to the woman who explained everything clearly and pleasantly so that we can move forward with a greater understanding of their mortgage products. Reviewed on: 30th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Professional Consideration

Following the passing of my late wife HRBS was excellent in attitude, respect and trust. No harassment, flexible and patient at all times. This compared very favourably with some other parties. Information provided was accurate and timely and the original mortgage terms were maintained beyond its expiry date. Reviewed on: 29th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Help with direct debit mandate

Very helpful with sorting out problems setting up a new mortgage direct debit mandate, dealt with the issue promptly and efficiently, in a friendly manner. All sorted now! Reviewed on: 16th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th December 2022

Amazingly fair and helpful

I have to say well done H&R building society for guiding me through my enquiry Reviewed on: 7th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th December 2022

Exemplary customer service

I called with a query that I fully expected to be resolved in a number of days. Tracey Lord resolved the issue whilst I was on the phone...fantastic! Reviewed on: 2nd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 5th December 2022

Thank you to Louise Goodenough

Special thanks to Louise Goodenough who was very patient and helpful in answering all our questions before we committed to re-signing our mortgage with H&R. Thank you, really appreciated. Reviewed on: 2nd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd December 2022

Eighteen years brilliant service

Have had mortgage for eighteen years with H&R could never fault service or staff at anytime Reviewed on: 29th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 1st December 2022

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Hinckley & Rugby Building Society: Mortgages reviews

54% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (473)

Easy Product Switch

Exploring new products

Efficient friendly service

Essential helpful advice with our mortgage

Professional Consideration

Help with direct debit mandate

Amazingly fair and helpful

Exemplary customer service

Thank you to Louise Goodenough

Eighteen years brilliant service

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

Join Smart Money People

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