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Hinckley & Rugby Building Society: Mortgages reviews

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4.58
Based on 389 reviews, last reviewed 28th Nov 2025
175% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
8%
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4%
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4%
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6%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025
Rowena 's avatar
Rowena

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024
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Brendan
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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Very efficient

5
Quick and efficient remortgage process Reviewed on: 2nd March 2022
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H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd March 2022
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Hinckley & Rugby Building Society

Very accessible and user friendly

4
Simply simple and hassle free, although I was represented by an IFA, H&R communicated well and responded efficiently and in a timely manner, plus their mortgage products are first rate! Reviewed on: 1st March 2022
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd March 2022
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Hinckley & Rugby Building Society

Changing the mortgage type was a quick and efficient process

5
The person who called us gave us clear but detailed information on the new products. The documentation was excellent and it was easy to choose the product from the list Reviewed on: 28th February 2022
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd March 2022
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Hinckley & Rugby Building Society

I have always received great service

5
I am always happy with the service i recieve Reviewed on: 1st February 2022
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H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd February 2022
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Hinckley & Rugby Building Society

Quick and easy

5
Very easy experience, user friendly secure app. Reviewed on: 31st January 2022
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 1st February 2022
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Hinckley & Rugby Building Society

Real world decisions by real human beings

5
From start to finish the HRBS have been thorough, friendly and personable. It always felt like someone was listening and we were never left feeling in the dark. Much as there are "High Street" lenders that offer arguably better rates, from experience, I would always prefer a slightly higher rate in exchange for this level of first class service. Reviewed on: 31st January 2022
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 1st February 2022
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Hinckley & Rugby Building Society

Good product but very slow

3
The mortgage product is a great fit for us but the process to get the re-mortgage was extremely slow taking over 5 months to complete. Reviewed on: 17th January 2022
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H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 18th January 2022
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Hinckley & Rugby Building Society

Very Helpful Staff

5
I always receive good service from this Company Reviewed on: 16th January 2022
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RUSSELL

I have always received great service

5
Ever since i applied for my mortgage with HRBS, I have always had good service and very helpful staff Reviewed on: 16th January 2022
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H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th January 2022
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Hinckley & Rugby Building Society

Dr Al

5
Amazing helpful and friendly and with professionalism Reviewed on: 14th January 2022
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Dr Ali Nazemi

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