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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.48 (384 reviews)

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4.55

Based on 384 reviews, last reviewed 15th Oct 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Popped in to make a withdraw. Popped in to make a withdraw. Staff were really welcoming and friendly. I was one of the first customers of the day, staff were prepared and ready t... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (384)

Real world decisions by real human beings

From start to finish the HRBS have been thorough, friendly and personable. It always felt like someone was listening and we were never left feeling in the dark. Much as there are "High Street" lenders that offer arguably better rates, from experience, I would always prefer a slightly higher rate in exchange for this level of first class service. Reviewed on: 31st January 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 1st February 2022

Good product but very slow

The mortgage product is a great fit for us but the process to get the re-mortgage was extremely slow taking over 5 months to complete. Reviewed on: 17th January 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 18th January 2022

Very Helpful Staff

I always receive good service from this Company Reviewed on: 16th January 2022

I have always received great service

Ever since i applied for my mortgage with HRBS, I have always had good service and very helpful staff Reviewed on: 16th January 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th January 2022

Dr Al

Amazing helpful and friendly and with professionalism Reviewed on: 14th January 2022

Dr Al

Great rates, professionalism and helpful Reviewed on: 14th January 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th January 2022

i have no title

seemed to go smoothly, didn't incure any problems Reviewed on: 5th January 2022

Reply from Hinckley & Rugby Building Society Thank you for your review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 6th January 2022

Good Product

Product is exactly what I wanted but initially slow to progress. Once this was recognised by the society things improved. In the end, due to solicitor delays, the mortgage offer was forthcoming in plenty of time. Reviewed on: 20th December 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 21st December 2021

A reminder how great banking once was.

Having just moved into our lovely new house thanks to a mortgage from Hinckley & Rugby of course I’m going to be happy with the service. However beyond the result, what mattered to me during the process and let’s face it getting a mortgage is daunting, is I was reassured on numerous occasions that they were there to help. It was a really personal experience whereby I never felt that they were there to trip me up but support me. Very very friendly staff who were on my side. If your looking for a computer says no mortgage these aren’t your guys. If you are looking for real people to help and support you through the process then you are in the right place. Is it quick, no it isn’t but then when a business sees you as a person and not a number then that personal touch isn’t going be quick. Reviewed on: 16th December 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely comments. As a local lender, we are always striving to deliver competitive products, to ensure our customers have a wide range of products available to them. We’re pleased to hear that we were able to provide the right product for you and look forward to assisting you in the future. Response date: 17th December 2021

Friendly staff and good products

Received professional and satisfactory explanation via telephone from Karen Crudgington. Reviewed on: 9th December 2021

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Hinckley & Rugby Building Society: Mortgages reviews

17% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (384)

Real world decisions by real human beings

Good product but very slow

Very Helpful Staff

I have always received great service

Dr Al

Dr Al

i have no title

Good Product

A reminder how great banking once was.

Friendly staff and good products

Review Hinckley & Rugby Building Society: Mortgages now

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