Write a review

Newsletter

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.73 (473 reviews)

View other Hinckley & Rugby Building Society products

4.73

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (473)

I needed help with my morgage

Simone Jones helped today and was a very friendly and helpful member of staff. I had been helped by Louise Goodenough yesterday and she went through everything to enable me to send paperwork online via Egress. Without both of their help I would have been totally lost. Thank you so much. Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

I had my morgage renewal and needed help to process online

I dealt with a young lady today and Louise Goodenough yesterday. They were both very very helpful and would not have been able to resolve the issue I had without their help. Thank you so much Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

customer service team

Always very bubbly over the phone and very helpful every time i call. Always looking to help you with any question or quires i have. Feels like a family run business which makes a huge difference then when speaking to a giant lender that keeps you on hold for a long time and don't seem to care generally. (e4) :) Reviewed on: 25th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th November 2022

FRIENDLY AND HELPFULL STAFF

Both Jo and her colleague (Dawn?) were very helpful, patient and informative. Both where happy to give their time, no question too small or silly. Reviewed on: 22nd November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd November 2022

Exceptional Service

Your website and portal are very user friendly and my contact - Louise Goodenough - made everything so clear and easy to follow. We are happy to renew our mortgage with you as you have looked after us so well from the beginning. Reviewed on: 9th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 10th November 2022

Professional & Efficient

The service from Karen in the Mortgage Team has been amazing. She is efficient, professional and the turnaround on our mortgage was amazing! Thank you. Reviewed on: 8th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 9th November 2022

H & R really are the BEST!

H & R The best mortgage company for sure. I have been with them for five years now and they are very fair, efficient and it feels like a family and they really do their best to suit your requirements. I highly recommend this company who also have knowledgeable and friendly staff Reviewed on: 4th November 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th November 2022

Execellent customer care

Good and effective communication Reviewed on: 31st October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st October 2022

Paying off a mortgage

I was asking about paying off my mortgage early. The information shared was clear and the required documentation was dispatched within 24 hours Reviewed on: 28th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st October 2022

PLEASANT EFFICIENT REASSURING

Simone was really excellent having plenty of time to assist me and being very clear and professional. I thoroughly recommend Hinckely Building Society Reviewed on: 26th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th October 2022

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed rate mortgage
from NatWest 4.59 from 205 reviews
Mortgages
from Virgin Money 3.09 from 92 reviews
Mortgages
from Nottingham Building Society 4.60 from 28 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.84 from 2136 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Hinckley & Rugby Building Society: Mortgages reviews

54% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (473)

I needed help with my morgage

I had my morgage renewal and needed help to process online

customer service team

FRIENDLY AND HELPFULL STAFF

Exceptional Service

Professional & Efficient

H & R really are the BEST!

Execellent customer care

Paying off a mortgage

PLEASANT EFFICIENT REASSURING

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024