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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.73 (473 reviews)

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4.73

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

great when joining but when needed you go awol as a business.

I wouldnt recommend your business Reviewed on: 24th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 25th October 2022

Well done on your customer service

easy to get through on phone, always very helpful, many thanks! Reviewed on: 22nd October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 24th October 2022

Excellent service

Excellent customer service, Karen explained everything in detail, nothing was too much trouble. I have the information I need to review my mortgage. Reviewed on: 20th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 21st October 2022

Borrowing made easy

Quick, helpful & understanding of our situation. A sensible lender who listen to you rather than scoring you via a computer. They will be top of my list for any future lending requirements Reviewed on: 20th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 21st October 2022

Greatly appreciate the service provided by Zainab

I would like to thank Zainab Syed for her guidance and support throughout the last few weeks. She assisted me with a number of queries and has made the process of managing my mortgages account in a more efficient way. I'd highly recommend speaking to Zainab if my friends consider moving to H&R. Reviewed on: 19th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th October 2022

Re-mortgage process

All good, apart from very lengthy delays from appointing and paying the approved valuer to undertaking the valuation. A month seemed excessive for the valuer to choose an appointment date, until we realised that the valuer had called in sick on the agreed day in question and didn't then return for a further month. This meant that from receiving an offer in principle in late May, the mortgage funds only became available in early October. Reviewed on: 5th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 6th October 2022

Excellent Service

Efficient, courteous. Consistently helpful. No long waiting on the phone. Reviewed on: 5th October 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 6th October 2022

Mortgage Switching

It was a very easy, quick and clear process to switch my mortgage product Reviewed on: 28th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 29th September 2022

Great service

I kept informed about the product. Reviewed on: 26th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th September 2022

Like talking to friends

Been with H&R for several years now and just remortgaged with them. It's such an easy process, and contacting the contracts team is like chatting with friends; they tell you what you need to know in an easy to understand, clear way without ant waffle. So nice to call a company that you can talk to real people. Mortgage rates always good. Our remortgage was dealt with by Simone, who was efficient and friendly and made the process quick and easy. I would definately recommend. Reviewed on: 24th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th September 2022

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