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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Dr Al

Great rates, professionalism and helpful Reviewed on: 14th January 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th January 2022

i have no title

seemed to go smoothly, didn't incure any problems Reviewed on: 5th January 2022

Reply from Hinckley & Rugby Building Society Thank you for your review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 6th January 2022

Good Product

Product is exactly what I wanted but initially slow to progress. Once this was recognised by the society things improved. In the end, due to solicitor delays, the mortgage offer was forthcoming in plenty of time. Reviewed on: 20th December 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 21st December 2021

A reminder how great banking once was.

Having just moved into our lovely new house thanks to a mortgage from Hinckley & Rugby of course I’m going to be happy with the service. However beyond the result, what mattered to me during the process and let’s face it getting a mortgage is daunting, is I was reassured on numerous occasions that they were there to help. It was a really personal experience whereby I never felt that they were there to trip me up but support me. Very very friendly staff who were on my side. If your looking for a computer says no mortgage these aren’t your guys. If you are looking for real people to help and support you through the process then you are in the right place. Is it quick, no it isn’t but then when a business sees you as a person and not a number then that personal touch isn’t going be quick. Reviewed on: 16th December 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely comments. As a local lender, we are always striving to deliver competitive products, to ensure our customers have a wide range of products available to them. We’re pleased to hear that we were able to provide the right product for you and look forward to assisting you in the future. Response date: 17th December 2021

Friendly staff and good products

Received professional and satisfactory explanation via telephone from Karen Crudgington. Reviewed on: 9th December 2021

JBSP Mortgage

I received my JBSP mortgage offer today. Very happy Reviewed on: 7th December 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 8th December 2021

Mortgage

Great products and and excellent service Reviewed on: 2nd December 2021

Fantastic service

Great all round experience. Easy to understand, fantastic communication from start to finish. Reviewed on: 30th November 2021

really good building society just like they used to be

brilliant team they was really helpful and who ever we spoke to they was always able to assist and listen and we got the required result Reviewed on: 25th November 2021

Why did our mortgage application take so long?

We applied for a joint borrower / sole proprietor mortgage via a broker, John Charcol. (John Charcol's performance was also disappointing.) Our initial application was rejected; the property was not considered to be suitable security for a mortgage because of an EWS1 certificate problem. When we found another property, the re-application process took so long that we were at risk of the seller withdrawing. It took about 14 weeks to receive our mortgage offer, of which 7-8 seemed like unnecessary delay. A couple of weeks' delay were attributable to John Charcol, who failed to forward documents to Hinckley & Rugby. We had to wait two weeks for a property valuation - perhaps understandable - but the underwriting process then seemed to start from scratch, in spite of our initial application, and took several weeks to complete: so long that we had to keep re-submitting latest payslips and bank statements. Why can't financial underwriting take place in parallel with, or even ahead of, property valuation, to save time? An agreement in principle to lend, when a suitable property is found, could be provided. Following underwriting, we then had a tense and protracted wait to receive the mortgage offer. Finally, there were problems providing the offer documentation electronically to our solicitor. Reviewed on: 17th November 2021

Reply from Hinckley & Rugby Building Society We are very sorry to hear of your frustration. We will be in touch with you shortly and hope that we will be able to provide more context around the processing of your application and respond to your questions. Response date: 19th November 2021

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