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Hinckley & Rugby Building Society: Mortgages reviews

4.58
Based on 364 reviews, last reviewed 20th Dec 2024
167% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
8%
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4%
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4%
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6%

Latest highest rating:

4

It's easy and approchable,always receiving response... It's easy and approchable,always receiving response very quickly Reviewed on: 20th December 2024
Rajee G's avatar
Rajee G

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024
Brendan's avatar
Brendan

About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent adv
...

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Hinckley & Rugby Building Society Mortgages reviews (364)

So many checks its ridiculous

2
Had this not been a remortgage and the funds needed for another deposit then I would have walked away from them. Soooooo many checks a criminal would have more chance of securing a job with MI5 than anyone getting a mortgage with them! Reviewed on: 17th September 2021
Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re really sorry that your experience was not more positive. We’d love to investigate the circumstances behind the issues and provide you with a personalised response – if you’re happy for us to do so, please email enquiries@hrbs.co.uk with your details so that we can identify you. Response date: 20th September 2021
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Hinckley & Rugby Building Society

Personal Service

4
Definitely feels like old-fashioned service which is lovely on one hand but can be a bit cumbersome in others. I would like to be able to ask my mortgage adviser to act on my behalf instead of having to deal with it myself. Reviewed on: 7th September 2021
Reply from Hinckley & Rugby Building Society Thank you for your positive and constructive feedback. We continuously review the value we offer to our borrowers through our product switching processes and will take the points you raise into account. Response date: 14th September 2021
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Hinckley & Rugby Building Society

Excellent service from all your staff.

5
I changed my mortgage product and received professional advice from H&R.The change was effected efficiently. Reviewed on: 3rd September 2021
Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 7th September 2021
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Hinckley & Rugby Building Society

Dreadful

1
We had recently applied for a mortgage through the bank and the back initially agreed to lend us the money required but right towards the end just before they give us the offer letter, rejected our offer as the underwriters didn’t assess my pay properly and on top of that they took a payment of £500 which was non-refundable plus their admin fees. Me and my family are absolutely unhappy and wouldn’t recommend this bank to any of our friends or family as we lost a lot of money an... Reviewed on: 27th August 2021
Reply from Hinckley & Rugby Building Society Thank you for giving us the opportunity to discuss the issues you’ve highlighted. We hope that we clarified our position when we spoke, and that you now understand and appreciate why we were unable to help on this occasion. Response date: 31st August 2021
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Hinckley & Rugby Building Society

New Mortgage

5
Excellent! My mortgage advisor recommended H&R due to their very good products, service and professionalism. Reviewed on: 24th August 2021
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 25th August 2021
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Hinckley & Rugby Building Society

Great customer experience

5
First time buyer and couldn't have had a better lender. Their staff's friendliness and available made all the difference. Reviewed on: 23rd August 2021
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received Response date: 24th August 2021
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Hinckley & Rugby Building Society

If you need a different mortgage these are you guys.

5
Our mortgage was not standard but we got there in the end. Reviewed on: 10th August 2021
Reply from Hinckley & Rugby Building Society Thank you for your feedback. We will pass your message onto the team, who will be thrilled to know you had such a positive experience with us. Response date: 11th August 2021
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Hinckley & Rugby Building Society

excellent service

5
You came up with an offer when other lenders were dithering. The rate was good and there was no fuss about checking my credentials and background. Reviewed on: 2nd August 2021
Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 3rd August 2021
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Hinckley & Rugby Building Society

Terrible underwriter

1
Mortgage was being delayed by one particular underwriter, the minute he left for maternity leave the application passed through and faced no delays, it was as if he was deliberately causing hurdles for us to jump. Reviewed on: 26th July 2021
Reply from Hinckley & Rugby Building Society Thank you for your feedback- we’re sorry you’re unhappy with your experience. We take feedback of this nature very seriously and will be in touch shortly Response date: 2nd August 2021
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Hinckley & Rugby Building Society

Fabulous

5
Thanks to H&R we’ve secured our first home. Wonderful to know that there’s lenders out there who genuinely care about people. Reviewed on: 26th July 2021
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 28th July 2021
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Hinckley & Rugby Building Society

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