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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Consistently Excellent Service

I have held a mortgage with Hinckley & Rugby for over 20 years prior to recently redeeming my mortgage.From application to redemption, the staff have been so helpful and friendly. Nothing has ever been too much trouble. They have made redeeming my mortgage, following the death of my wife, so simple. Special callouts to Eloise and Deborah for excellent service. I have recommended H&R to many of my friends. Thank you! Reviewed on: 1st June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th June 2023

Happy customer

I called H&R due to a query. I had the pleasure of speaking with Jo from the contracts verification team. Jo was knowledgeable, efficient and reassuring. My query was answered and resolve in a matter of minutes. Reviewed on: 31st May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th June 2023

Great service as usual!

My mortgage product is coming up to its maturity and so time for a new one. I love the simplicity that HRBS employs when a renewal is due. I decided to make a call to the helpline to validate my thinking was correct and was very impressed with the level of service that Jo Tidey provided. Thanks again, HRBS! Reviewed on: 30th May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 31st May 2023

Advice request

Phoned to ask advice on mortgage payment wonderful member of staff very efficient very helpful and cheerful as always with your staff members Reviewed on: 27th May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 31st May 2023

Friendly, helpful, very detailed and lengthy process

The staff I dealt with were universally friendly, polite and helpful. The process of arranging a simple top-up mortgage at very low loan to value and for a customer who can clearly afford the top-up payments many times over was incredibly overburdened with repetitive and nit-picklng detail. I do believe the process could be considerably truncated if the personnel had the power to do so, but they are completely constrained by their 'handbook' of process which is absolutely inflexible and ossified in stone. However, of course, it is the company's money and not mine and they are free to dispense it in any way they wish. I think they are wasting time and money by not being able to take a more sensible and business-minded approach to their applications. It's almost as if they are frightened to lend and need to over convince themselves before daring to do one of the 2 most important things this financial company does - lending and taking deposits. Reviewed on: 25th May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th May 2023

Outstanding service

I have just arranged for my existing mortgage to go onto a new mortgage product. This was mainly arranged by Simone Jones, who gave me outstanding customer service, so I would highly recommend Hinckley and Rugby and I am very happy to remain a happy and loyal customer. I hope that Simone Jones will be commended by her managers as it is the fantastic service that she gives, which makes Hinckley and Rugby a great building society and mortgage provider. Thank you. Reviewed on: 23rd May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th May 2023

Query regarding charge on land registry title

I contacted H&R regarding a mortgage we'd repaid a few years regarding a land registry charge that had not been removed. Eloise Thompson took my call and it was a delight dealing with her. I first called late on a Friday just before close of business and she was brilliant. Although I had some incorrect information she was not flustered or tried to rush because of the late hour. I later spoke to her again on Monday with the correct information and she resolved my issue within minutes. Reviewed on: 15th May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th May 2023

Very helpful

Very kind calm and understanding regarding some concerns i was unsure about Reviewed on: 28th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 3rd May 2023

Very open communication

Where some lenders will not give you any progress updates or insight into when your application may be completed. Hinckley and Rubgy gave me both every time I asked. Reviewed on: 24th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th April 2023

Recomendation

Impressive and very helpful efficient and knowledable Reviewed on: 21st April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th April 2023

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