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Hinckley & Rugby Building Society: Mortgages reviews

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

8%

4%

4%

6%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

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Hinckley & Rugby Building Society Mortgages reviews (389)

Great customer service

5

One of the main things I've enjoyed about being with Hinckley and Rugby is that I've always been able to talk to someone, over the phone, with really helpful staff. So much so I've chosen to port my mortgage to my new property knowing I'll receive the same great service and have already reccomended to others Reviewed on: 22nd June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th June 2023

Always a great service

5

No long waits on hold, knowledgeable and understanding employees, treat you as a person not a number Reviewed on: 21st June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th June 2023

Good customer service

5

Good communications and attention to detail = good customer service Reviewed on: 21st June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th June 2023

Customer service

5

I got a swift telephone response to my online query and the mortgage service assistant was very efficient. There was a small charge for the service I needed, and was offered a document as an email or in a paper version. When I couldn’t open the secure email I was immediately offered a paper version to be posted. Reviewed on: 21st June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th June 2023

Remortgage help

5

Called to get assistance as having issues logging on. Reviewed on: 19th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th June 2023

Service received from Simone Jones today

5

This lady offers the most efficient and friendly standard of customer service. She could not be more helpful. She stands out in her performance. For completeness, I have to say some of the staff at the society are not helpful. My ratings relate today relate to Miss Jones only. Reviewed on: 13th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 14th June 2023

Simone Jones is a credit to her organisation!

5

Simone Jones was incredibly patient, polite, professional and thorough in our discussion today regarding our product switch internally at HRBS. With everything going on in this unstable marketplace we are all in and to able to speak to someone like Simone (Jones) who treated my call with such respect and courtesy speaks volumes. Please pass my encouraging words onto your colleague and any new starters at your organisation need to listen to our call in training as an example of how it should be done! Reviewed on: 12th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 14th June 2023

Mortgage

4

Overall really good but took some time to clarify legitimacy of source of funds, which shouldnt have taken so long Reviewed on: 9th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th June 2023

Great communication and efficient staff and process

5

We received great support throughout and every step was explained. An excellent service with a great outcome. Reviewed on: 7th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th June 2023

One of the best lender

5

The service was excellent, great commination prompt response via emails. Compatible rate! Reviewed on: 7th June 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th June 2023

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