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Veronica A

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Phone was answered by a person hooray.

Phone was answered by a person called Simone who listened, explained, had understanding was very pleasant and professional. It was so good to speak to someone immediately who answered your call rather than the norm for a lot of other businesses where you have to click on various options and click here and there and then the line go dead. Well done Hinckley and Rugby. Reviewed on: 12th February 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your positive experience with Simone at Hinckley and Rugby. We're thrilled to hear that your phone call was met with such prompt and attentive service. We understand how frustrating automated systems can be, and we're committed to providing a more personal and efficient experience for our customers. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th February 2024

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