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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.73 (473 reviews)

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4.73

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

Re-Morgage

Have spoken to both Louise and Jo regarding my Re-mortgage and they were both very helpful. Reviewed on: 25th March 2024

Reply from Hinckley & Rugby Building Society Hi Paula Thanks for taking the time to pass on your comments about the service you received from our mortgage team regarding your remortgage. It’s great to hear you were happy with the service Jo and Louise delivered, and you found them to be helpful. Please do not hesitate to get back in touch should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th April 2024

Great Service

Staff are so polite and helpful, always making you feel valued. They are knowledgeable about the products, processes and procedures. If you need to be transferred to a different person, you don’t have to repeat yourself as your initial clearance/conversation will have been relayed. It doesn’t sound like you’re talking to someone in a massive call centre so it’s easy to hear and follow the conversation. Reviewed on: 23rd March 2024

Reply from Hinckley & Rugby Building Society Hi Caroline, It’s great to hear that the service you’ve received from our mortgage team has been friendly and professional. Our department teams are based here at our head office here in Hinckley, definitely not a massive call centre, so we’re very pleased this has been well received by our valued members, such as yourself. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th March 2024

Customer service is excellent at Hinckley and Rugby.

Customer service is excellent at Hinckley and Rugby. All the people who have answered the phone to me recently have been polite, clearly spoken, patient, well informed, helpful and friendly. Waiting time to talk to them is also minimal. All very refreshing compared to many other companies. Reviewed on: 22nd March 2024

Reply from Hinckley & Rugby Building Society Hi Jennifer Thank you so much for your encouraging feedback, it’s great to hear you’ve always received great service from our teams, delivered to you promptly. Thank you for taking the time to tell us about it and also for choosing the Society for your mortgage. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th March 2024

The best mortgage offer!

H&R offered the best mortgage deal among other offers, which I was happy to accept, thank you! Reviewed on: 13th March 2024

Reply from Hinckley & Rugby Building Society Thank you for choosing the Society for your mortgage, we're glad we could assist you with securing the right deal for your needs. If you have any questions or need further assistance, please feel free to reach out. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

fantastic service provided by knowledgeable, friendl...

fantastic service provided by knowledgeable, friendly and helpful decision makers. Deborah and Angela were both able to assist and deal with my query efficiently, providing great customer service. Speaking to people who are empowered and fully understand. The products is so helpful and also so rare these days. Reviewed on: 7th March 2024

Reply from Hinckley & Rugby Building Society Thanks again for your comments Sara, it's wonderful to hear you had such a positive experience with Angela and Deborah. Please do reach out if we can be of any further assistance and thank you for choosing the Society for your mortgage. Response date: 8th March 2024

Fantastic service - knowledgeable and helpful.

Fantastic service - knowledgeable and helpful. Deborah & Angela dealt with my query very efficiently and provided good insight. A pleasure to deal with people who are friendly, decision-makers. Would recommend the H&R team. Reviewed on: 7th March 2024

Reply from Hinckley & Rugby Building Society Hi Sara Thank you for your wonderful feedback! We're delighted to hear that Deborah and Angela provided you with fantastic friendly and efficient service. We will happily pass on your comments to the team. We appreciate your recommendation and are here whenever you need assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

The society’s way of doing things is like in Victori...

The society’s way of doing things is like in Victoria time. We are in the digital 21st century and I don’t know how the society can attract young customers or retain middle age customers. Very tick-box mentality Reviewed on: 7th March 2024

Reply from Hinckley & Rugby Building Society We are sorry to hear that we have not met your expectations and we are currently working hard to improve our technology and processes. Thank you for your taking the time to pass on your feedback – we would be grateful if you could contact us and explain your experience in case it could help us address any issues: https://www.hrbs.co.uk/contact-us/ Response date: 8th March 2024

Great Service

My questions were answered well and met all my requirements. I had a good conversation and ended the call satisfied with what I was told. Reviewed on: 5th March 2024

Reply from Hinckley & Rugby Building Society Hi Paul, Thank you for sharing your positive experience. We're happy to hear that your questions were well addressed and that we met your requirements. If you ever have more inquiries, feel free to reach out. We're here to help! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Didn’t have to wait, in a queue to speak to an advisor.

Didn’t have to wait, in a queue to speak to an advisor. Also very helpful. Reviewed on: 5th March 2024

Reply from Hinckley & Rugby Building Society Hi Paul, Great to hear you had a prompt and hassle-free experience! We're glad we could assist you. If you ever need help again, just let us know. Thanks for your positive feedback! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Very helpful and efficient, clear precise informatio...

Very helpful and efficient, clear precise information and a friendly approach to service. Thank you. Reviewed on: 4th March 2024

Reply from Hinckley & Rugby Building Society Hi Loraine Thank you for taking the time to share your experience with our team and for your kind words! We're delighted to hear that our service was helpful and efficient. If you have any more questions or need assistance in the future, feel free to reach out, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

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Hinckley & Rugby Building Society: Mortgages reviews

54% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (473)

Re-Morgage

Great Service

Customer service is excellent at Hinckley and Rugby.

The best mortgage offer!

fantastic service provided by knowledgeable, friendl...

Fantastic service - knowledgeable and helpful.

The society’s way of doing things is like in Victori...

Great Service

Didn’t have to wait, in a queue to speak to an advisor.

Very helpful and efficient, clear precise informatio...

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

Join Smart Money People

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