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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (443 reviews)

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4.68

Based on 443 reviews, last reviewed 20th Apr 2026

475% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Emma was really helpful when i set my online up tal... Emma was really helpful when i set my online up talked me through every step over the phone she was really patient all the way through Reviewed on: 20th April 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

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Hinckley & Rugby Building Society Mortgages reviews (443)

Friendly and helpful staff, don't have to wait long...

Friendly and helpful staff, don't have to wait long for your call to be answered. Reviewed on: 9th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback Melissa, it’s great to hear you didn’t wait long for your calls to be answered and you found our team friendly and helpful. That’s exactly the type of service we’re aiming to provide to all of our valued members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

Mortgage questions swiftly answered

I spoke with Jo Tidey, from the contracts variations team regarding a query relating to the term of my mortgage. I found Joe to be super helpful and knowledgeable. Reviewed on: 8th January 2024

Reply from Hinckley & Rugby Building Society Hi Jay, it’s always a pleasure to hear comments like this about our people. Thank you for taking the time to pass on your valuable feedback, which we will happily share with Jo and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

I have aways found all your staff to be most helpful...

I have aways found all your staff to be most helpful and informative, do not insist on e mail but will take the time to converse. It is a pleasure to deal with all star who I have had reason to speak to Reviewed on: 5th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback about our mortgage team. We believe it’s always worth taking the time to speak to our members and we’re really happy to hear you value that service. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

Great service

Simone was very pleasant, helpful and efficient Reviewed on: 4th January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback about the service you received from Simone in our mortgage team. We will, of course, pass on your comments to Simone personally and her manager. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

Very efficient and friendly staff.

Very efficient and friendly staff. Always able to help and will do their best to make sure you are happy with the outcome of your enquiry. Reviewed on: 4th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback about our team. Making sure our members are happy is paramount and if we can deliver our services in a friendly and efficient way then we're happy too! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th January 2024

When dealing with H&R, I have made contact with a hu...

When dealing with H&R, I have made contact with a human who could deal with my business without having to wait in an automated queue that played repeated, awful music. Each agent was polite and knowledgeable. Recently, you have been calling me every once in a while, indicating regular human review of my account. Reviewed on: 4th January 2024

Reply from Hinckley & Rugby Building Society This feedback is greatly appreciated thank you for taking the time. We do pride ourselves on a personal and human approach, which does appear to be getting a little lost in certain organisations, so it’s good to hear that’s something our members value. We appreciate your time taken to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th January 2024

The lady I spoke with was very helpful and knowledge...

The lady I spoke with was very helpful and knowledgeable. She provided a very comprehensive overview giving me the full and complete information. Reviewed on: 3rd January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback about our mortgage team. It’s great to hear our members feel well informed by our people who, of course, are here to help whenever possible. We appreciate your time taken to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th January 2024

Mortgage delay

In terms of customers service, Angela Reuss gets five stars. She was excellent. However, I’m not sure I would recommend the company to family and friends because of how long H&R took to finalise the mortgage. In addition, it would be significantly easier for customers if there was an online portal where they could see the updated value of their mortgage. Reviewed on: 21st December 2023

Reply from Hinckley & Rugby Building Society It’s great to hear you were really pleased with the service you received from Angela, we will happily share your comments with her and her team. However, we’re sorry to to hear you were disappointed with the speed of our process and the facilities we were able to offer. If you would like to get in touch with our lending team, I am sure they would welcome the opportunity to talk through your thoughts. Response date: 22nd December 2023

Excellent professional and personalised service.

My request for a product transfer after expiry of a fixed term was a seamless process from choosing a new product via the clear website to making the change. It was very refreshing to be able to telephone and receive instant and clearly explained guidance from a person rather than via webchat. Special mention for Louise. Reviewed on: 21st December 2023

Reply from Hinckley & Rugby Building Society Thanks for taking the time to pass on your thoughts about how we dealt with your matured mortgage product, it’s good to hear the process was straightforward. It’s always heartening to hear the personal service we believe is so valuable was delivered, we will pass on your comments to Louise and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Always helpful

We've had a mortgage with them for almost 20 years. They're always helpful, always friendly, and always there for us. They check payments in and out and genuinely look after their customers. Just what a local building society should be. Reviewed on: 14th December 2023

Reply from Hinckley & Rugby Building Society It's great to hear we’ve been able to deliver a helpful and friendly service to you for the 20 years you’ve had your mortgage with us. We will always do our upmost to look after our members so it’s wonderful to hear that has translated into the experience you’ve had with our people. Thank you for taking the time to pass on this feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th December 2023

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Hinckley & Rugby Building Society: Mortgages reviews

475% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (443)

Friendly and helpful staff, don't have to wait long...

Mortgage questions swiftly answered

I have aways found all your staff to be most helpful...

Great service

Very efficient and friendly staff.

When dealing with H&R, I have made contact with a hu...

The lady I spoke with was very helpful and knowledge...

Mortgage delay

Excellent professional and personalised service.

Always helpful

Review Hinckley & Rugby Building Society: Mortgages now

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