Caroline C's community profile page

Write a review

Viewing profile for,

Caroline C

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (2)

Review of the Hinckley & Rugby Building Society, Mortgages:

View on product page

Great Service

Staff are so polite and helpful, always making you feel valued. They are knowledgeable about the products, processes and procedures. If you need to be transferred to a different person, you don’t have to repeat yourself as your initial clearance/conversation will have been relayed. It doesn’t sound like you’re talking to someone in a massive call centre so it’s easy to hear and follow the conversation. Reviewed on: 23rd March 2024

Reply from Hinckley & Rugby Building Society Hi Caroline, It’s great to hear that the service you’ve received from our mortgage team has been friendly and professional. Our department teams are based here at our head office here in Hinckley, definitely not a massive call centre, so we’re very pleased this has been well received by our valued members, such as yourself. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th March 2024

Review of the Hinckley & Rugby Building Society, Mortgages:

View on product page

Calm, Clear Response To Query

I was confused about an issue and the member of staff was extremely patient and lead me through the query very calmly and clearly. Reviewed on: 3rd March 2024

Reply from Hinckley & Rugby Building Society Hi Caroline, Thank you so much for taking the time to share your positive experience! We're very happy to hear that our mortgage team member could assist you with patience and clarity. If you ever have more questions or need assistance, feel free to reach out. We're here to help! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.