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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

very friendly and efficient

Most of the time I have been completely satisfied with the service - however on a few occasions I have been promised call backs and they never happened at all. Reviewed on: 24th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th July 2023

Friendly/Helpful Staff

I would recommend this building society as I found them extremely helpful in my hour of need they dealt with the dilemma I found myself in quicker and efficiently with their no fuss attitude Reviewed on: 22nd July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th July 2023

Great company

Very kind and helpful staff, always easy to talk to, and always ready to help. Reviewed on: 21st July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th July 2023

Confirmation

I was contacted to say my money was received and email confirmation I requested was sent promptly. Always lovely, polite and efficient service from H&R Reviewed on: 20th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 21st July 2023

Brilliant

I have been dealing with H & R for a long time and staff always friendly always want to help and go above and beyond to help you to the best of their abilities. Reviewed on: 19th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 21st July 2023

My review

Very helpful, polite and English speaking Reviewed on: 17th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 19th July 2023

5 year fix end date

Great communication skilfully answering all questions Reviewed on: 14th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th July 2023

Engaged and Helpful

Simone was very polite, engaged, listened to my query, investigated and actioned a resolution very quickly. Reviewed on: 14th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th July 2023

Best staff of any financial institution

I have the (mis)fortune of also dealing with VirginMoney and other banks/building societies and, without fail, your staff are the friendliest, most polite and most helpful. 5 star customer service,thanks. Reviewed on: 14th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th July 2023

Satisfied customer

So nice to actually talk to someone who is English speaking, very professional and courteous Adviser. Reviewed on: 12th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 14th July 2023

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Hinckley & Rugby Building Society: Mortgages reviews

175% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (389)

very friendly and efficient

Friendly/Helpful Staff

Great company

Confirmation

Brilliant

My review

5 year fix end date

Engaged and Helpful

Best staff of any financial institution

Satisfied customer

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

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