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Mark P

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Review of the Hinckley & Rugby Building Society, Savings:

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Excellent Personal Service

Jennifer was very polite and efficient. She understood my query and helped me resolve it quickly and then talked me through how to download the app to avoid the issue happening again. Great service. Thank you. Reviewed on: 22nd June 2026

Reply from Hinckley & Rugby Building Society Hi Mark, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that Jennifer was polite and efficient and able to quickly understand and resolve your query. It's great to know she also took the time to talk you through downloading the app to help prevent the issue happening again. We'll be sure to pass your kind feedback on to Jennifer, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Review of the Hinckley & Rugby Building Society, Mortgages:

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Mortgage Questions

Simone was helpful, knowledgeable and professional. She made time to answer my mortgage questions and ensured I was happy with the answers. She followed up by emailing information quickly. Thanks for great service today Reviewed on: 10th January 2024

Reply from Hinckley & Rugby Building Society Hello Mark, thank you so much for this feedback about the service you received from Simone in our mortgage team. We’re really happy to hear our communications were clear and timely and it’s always very encouraging to hear comments like this and a pleasure to pass them on to individuals. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

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