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Craig B

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Great all round customer service

All my interactions with HRBS have been handled in a very professional and friendly way. The information I have received is always easy to understand and focuses on the matter in hand. Response times to queries and actions is always very good and hold times when calling in are excellent. The call handler is always able to assist - no being passed around. Great service! Reviewed on: 17th January 2024

Reply from Hinckley & Rugby Building Society Thank you, Craig, for taking the time to get in touch to pass on your feedback. We are always working to make our processes and services as efficient as possible and believe our members should be able to speak to our teams without frustration and unnecessary barriers. It’s heartening to hear this is what is being delivered and that it is valued. If you are interested in helping us shape the products and services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 19th January 2024

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