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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (366 reviews)

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4.57

Based on 366 reviews, last reviewed 19th Feb 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Credibility Hinckley & Rugby Building Society was thorough and it speaks to their credibility. Reviewed on: 19th February 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

Hinckley & Rugby Building Society Mortgages reviews (366)

Review of the Hinckley & Rugby Building Society, Mortgages:

Very fast processing.

Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi Sangeeth, It’s great to hear you were pleased with the speed of our mortgage process. We are working hard to introduce efficiencies which make the process as smooth as possible for our members. Thank you for taking the time to pass on your feedback. Should you need any further assistance in the future please do not hesitate to contact our team. Response date: 11th December 2024

Fabulous

Thanks to H&R we’ve secured our first home. Wonderful to know that there’s lenders out there who genuinely care about people. Reviewed on: 26th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 28th July 2021

Smooth process

I'd recommend to my fellow expats returning to the uk Reviewed on: 15th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 21st July 2021

Karen Crudgington is a STAR

Karen was an absolute star in helping us out on our product transfer within yourselves at HRBS. She is a real credit to HRBS!!! Reviewed on: 9th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re delighted that you were happy with the service you received and we’ve passed your comments directly to Karen and her manager. Response date: 13th July 2021

Terrible Company not to be trusted

Happy to give me and my partner an agreement in principle and take the fees. Some 8 weeks later they moved the goalposts and criteria on lending to us . At the start we agreed a 5% deposit with our position very clear and transparent and acceptable to proceed. At what we thought was almost the offer stage the proposal was declined and only then with a 25% deposit could we possibly proceed. Our circumstances never changed I this time !!! An absolute waste of everyone’s time and energy . The qualification process is a total shambles . Because of the long process we also lost the property we were looking at For mortgages Avoid....absolutely terrible service Reviewed on: 9th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re sorry you’re unhappy with your experience. We take feedback of this nature very seriously and will be in touch shortly. Response date: 13th July 2021

Got there in the end.

Originally turned down for the mortgage & I had to implore my broker to try again, a very stressful time convincing yourselves to lend. Reviewed on: 5th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re really sorry that your experience was not more positive. We’d love to investigate the circumstances behind the issues and provide you with a personalised response – if you’re happy for us to do so, please email [email protected] with your details so that we can identify you. Response date: 13th July 2021

Excellent service

I received excellent service , very polite, helpful and efficient. Louise in particular went out of her way to assist me. Reviewed on: 30th June 2021

Amazing Service

Given the limited time frame we were in H&R truly pulled out all the stops and delivered in 4 days. Brilliant service. Reviewed on: 21st June 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us and look forward to assisting you again. Response date: 22nd June 2021

Friendly efficient and quick

The staff are very effective in handling questions and offer a relaxed and friendly service Reviewed on: 15th June 2021

Brilliant service

Hassle free, no issues, any questions answered straight away, friendly staff Reviewed on: 15th June 2021

Personalised Service

As a contractor I had found it difficult to obtain a mortgage from my existing lender of 25 years and other main stream lenders. H&R actually looked at my case as an individual and there were no loops to jump through to get a decision. The whole process was so smooth I thought I was dreaming. Wish I had known about them years ago. Reviewed on: 4th June 2021

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