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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (363 reviews)

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4.59

Based on 363 reviews, last reviewed 10th Dec 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Very fast processing. Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased. Reviewed on: 10th December 2024

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

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Hinckley & Rugby Building Society Mortgages reviews (363)

Excellent

Very good service really quick and easy mortgage service very helpful! Reviewed on: 3rd June 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 4th June 2021

Good Service from H&R

Very happy with service from H&R, all the work they did was very smooth. As it was a self-build mortgage we had gone through some intermediaries and if anything the few minor hiccups were on that side not H&R. would definitely recommend. Reviewed on: 24th May 2021

Very quick and efficient process

All staff have been very helpful and willing to assist with any queries Reviewed on: 17th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 18th May 2021

Nicole and others were professional and efficient

The product is expensive but the staff behaved professionally and efficiently. I had a very unprofessional and inefficient broker and had I not left it too late to look around I would have bought a more competitive mortgage. My financial details clearly showed that the mortgage was affordable but I think that Hinckley&Rugby exploited my age in charging such a comparatively high rate of interest. Was it really necessary to charge me an extra £50 admin fee for reverting to a previous offer? Reviewed on: 17th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re pleased that our staff provided a professional and efficient service. Thanks also for allowing us to explain a little more about how we price our products, when we contacted you last week. We hope that you will remain a member of the Society for a long time. Response date: 24th May 2021

Painfully slow

Very please to have finalised the mortgage, but it was an incredibly painful process for a fairly standard application. I almost lost the house purchase and became awfully stressful Reviewed on: 16th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re really sorry that your experience was not more positive. We’d love to investigate the circumstances behind the slow progress and provide you with a personalised response – if you’re happy for us to do so, please email [email protected]. Response date: 18th May 2021

Unusual financial circumstances

Given my quite complicated financial circumstances I was relieved to have my mortgage application approved in good time. Once Hinckley & Rugby had all the relevant information, the survey and decision were made quickly and efficiently. Reviewed on: 7th May 2021

Great

Holly and Louise made a stressful process very easy and went beyond to help me get the mortage I wanted. Would highly recommend! Reviewed on: 5th May 2021

LENDING AS IT SHOULD BE!

One word.... OUTSTANDING.... That is how I will describe my experience with Hinckley & Rugby Building Society. From start to finish their expertise, customer service and professionalism was exceptional. Being a relatively small lender Hinckley & Rugby provide an intimate and personal service. This ensures that you are not just an applicant, but a member of an amazing family! Reviewed on: 26th April 2021

Slow process - got there in the end!

The whole process was slow and time consuming probably due to Covid and the amount of information requested and the level of detail required. Got there in the end though, so thank you HRBS! Reviewed on: 14th April 2021

Complicated and lengthy

Not clear at the beginning everything that is needed so created delays, solicitor sends information but not always acknowledged or misplaced/ ignored. Reviewed on: 3rd April 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback and for allowing us to discuss your comments with you in more detail. As discussed, we are following up some of your specific points and will be in contact again. Your feedback is really valuable to us and allows us to continue refining our service. Response date: 15th April 2021

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