Write a review

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.48 (382 reviews)

View other Hinckley & Rugby Building Society products

4.54

Based on 382 reviews, last reviewed 10th Oct 2025

17% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Excellent service Excellent experience from start to finish with my mortgage application Reviewed on: 10th October 2025

Verified source

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (382)

Excellent service from all your staff.

I changed my mortgage product and received professional advice from H&R.The change was effected efficiently. Reviewed on: 3rd September 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 7th September 2021

Dreadful

We had recently applied for a mortgage through the bank and the back initially agreed to lend us the money required but right towards the end just before they give us the offer letter, rejected our offer as the underwriters didn’t assess my pay properly and on top of that they took a payment of £500 which was non-refundable plus their admin fees. Me and my family are absolutely unhappy and wouldn’t recommend this bank to any of our friends or family as we lost a lot of money and even the property as it was their fault. It was absolutely shocking and unacceptable. We were really looking forward to buying our first house but everything went down the drain. Thankyou for spoiling everything. Banks think we can’t afford a £750 pm mortgage when we are paying £950 pm in rent. Reviewed on: 27th August 2021

Reply from Hinckley & Rugby Building Society Thank you for giving us the opportunity to discuss the issues you’ve highlighted. We hope that we clarified our position when we spoke, and that you now understand and appreciate why we were unable to help on this occasion. Response date: 31st August 2021

New Mortgage

Excellent! My mortgage advisor recommended H&R due to their very good products, service and professionalism. Reviewed on: 24th August 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 25th August 2021

Great customer experience

First time buyer and couldn't have had a better lender. Their staff's friendliness and available made all the difference. Reviewed on: 23rd August 2021

If you need a different mortgage these are you guys.

Our mortgage was not standard but we got there in the end. Reviewed on: 10th August 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We will pass your message onto the team, who will be thrilled to know you had such a positive experience with us. Response date: 11th August 2021

excellent service

You came up with an offer when other lenders were dithering. The rate was good and there was no fuss about checking my credentials and background. Reviewed on: 2nd August 2021

Terrible underwriter

Mortgage was being delayed by one particular underwriter, the minute he left for maternity leave the application passed through and faced no delays, it was as if he was deliberately causing hurdles for us to jump. Reviewed on: 26th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback- we’re sorry you’re unhappy with your experience. We take feedback of this nature very seriously and will be in touch shortly Response date: 2nd August 2021

Fabulous

Thanks to H&R we’ve secured our first home. Wonderful to know that there’s lenders out there who genuinely care about people. Reviewed on: 26th July 2021

Smooth process

I'd recommend to my fellow expats returning to the uk Reviewed on: 15th July 2021

Karen Crudgington is a STAR

Karen was an absolute star in helping us out on our product transfer within yourselves at HRBS. She is a real credit to HRBS!!! Reviewed on: 9th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re delighted that you were happy with the service you received and we’ve passed your comments directly to Karen and her manager. Response date: 13th July 2021

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Ecology Building Society 4.86 from 99 reviews
Mortgages
from Marsden Building Society 4.63 from 118 reviews
Mortgages
from Pepper Money 2.09 from 2 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.83 from 1489 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub