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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Great customer experience

First time buyer and couldn't have had a better lender. Their staff's friendliness and available made all the difference. Reviewed on: 23rd August 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received Response date: 24th August 2021

If you need a different mortgage these are you guys.

Our mortgage was not standard but we got there in the end. Reviewed on: 10th August 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We will pass your message onto the team, who will be thrilled to know you had such a positive experience with us. Response date: 11th August 2021

excellent service

You came up with an offer when other lenders were dithering. The rate was good and there was no fuss about checking my credentials and background. Reviewed on: 2nd August 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 3rd August 2021

Terrible underwriter

Mortgage was being delayed by one particular underwriter, the minute he left for maternity leave the application passed through and faced no delays, it was as if he was deliberately causing hurdles for us to jump. Reviewed on: 26th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback- we’re sorry you’re unhappy with your experience. We take feedback of this nature very seriously and will be in touch shortly Response date: 2nd August 2021

Fabulous

Thanks to H&R we’ve secured our first home. Wonderful to know that there’s lenders out there who genuinely care about people. Reviewed on: 26th July 2021

Smooth process

I'd recommend to my fellow expats returning to the uk Reviewed on: 15th July 2021

Karen Crudgington is a STAR

Karen was an absolute star in helping us out on our product transfer within yourselves at HRBS. She is a real credit to HRBS!!! Reviewed on: 9th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re delighted that you were happy with the service you received and we’ve passed your comments directly to Karen and her manager. Response date: 13th July 2021

Terrible Company not to be trusted

Happy to give me and my partner an agreement in principle and take the fees. Some 8 weeks later they moved the goalposts and criteria on lending to us . At the start we agreed a 5% deposit with our position very clear and transparent and acceptable to proceed. At what we thought was almost the offer stage the proposal was declined and only then with a 25% deposit could we possibly proceed. Our circumstances never changed I this time !!! An absolute waste of everyone’s time and energy . The qualification process is a total shambles . Because of the long process we also lost the property we were looking at For mortgages Avoid....absolutely terrible service Reviewed on: 9th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re sorry you’re unhappy with your experience. We take feedback of this nature very seriously and will be in touch shortly. Response date: 13th July 2021

Got there in the end.

Originally turned down for the mortgage & I had to implore my broker to try again, a very stressful time convincing yourselves to lend. Reviewed on: 5th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re really sorry that your experience was not more positive. We’d love to investigate the circumstances behind the issues and provide you with a personalised response – if you’re happy for us to do so, please email [email protected] with your details so that we can identify you. Response date: 13th July 2021

Excellent service

I received excellent service , very polite, helpful and efficient. Louise in particular went out of her way to assist me. Reviewed on: 30th June 2021

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