Write a review

Newsletter

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.73 (473 reviews)

View other Hinckley & Rugby Building Society products

4.73

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (473)

The process

The process was quick and efficient Reviewed on: 25th July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th July 2022

Help with documentation

Quick call, sent over documents (that were originally lost in my email) clear instructions how to proceed - very helpful Reviewed on: 21st July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd July 2022

Your staff are your greatest asset, some of your procedures need to change

Every member of staff I spoke to was great however the fact that my mortgage application was sat on/not started for 8 weeks and I wasn’t informed almost cost me the sale of my house. Reviewed on: 19th July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th July 2022

Great Service and Rate

Really happy with the Service and Rate that H&R gave us for our first home. Thanks :) Reviewed on: 19th July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th July 2022

Simple Remortgage

I’ve used H&R in the past and have always been impressed by their range of offers and straightforward approach. Reviewed on: 19th July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th July 2022

Great Company (wo)manned by real people.

What a great company and a great product- the staff are all super helpful and I wish all my mortgages could be switched to H & R Reviewed on: 6th July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th July 2022

Re mortgage

Very helpful and courteous ,Jo was very friendly , helpful and knowledgeable. Thank you. Reviewed on: 17th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th June 2022

Excellent service

Hinkley and Rugby offer the best mortgage deals, and are so efficient to deal with- everything is very clearly explained and straightforward. Reviewed on: 16th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th June 2022

Good Service, slightly slow procedure

Really good clear communications and best deal available, I felt the time it took to complete was longer than expected but probably still an effect from covid restrictions, working from home etc Reviewed on: 14th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 15th June 2022

Mixed feelings.

I would start by firstly praising Sylwia - she is such an asset to your team & had I only dealt with her id have been screaming only good things from the rooftops about H&R she is exceptional. However, other members of the team & a few things after the initial acceptance really let you know and nearly cost us our move out date which upset both vendor and buyers. The employment reference was a joke - after stating a few times my partners boss hadn’t received and email it took weeks to sort because you’d only accept an email - more so the lazy and careless attitude of whoever it was doing that part was frustrating. - then she’d not sent out solicitor their copy of the mortgage offer so 4 days later I chased and nothing. That put us behind & then having to wait an extra two days to clarify that we weren’t needing to pay an exit fee meant that we signed and exchanged the day of our move it was stressful and unorganised it could’ve been avoided. Reviewed on: 14th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 15th June 2022

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from Barclays 3.83 from 15 reviews
Mortgages
from Virgin Money 3.09 from 92 reviews
Mortgages
from Together Money 3.45 from 6 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.84 from 2136 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Hinckley & Rugby Building Society: Mortgages reviews

54% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (473)

The process

Help with documentation

Your staff are your greatest asset, some of your procedures need to change

Great Service and Rate

Simple Remortgage

Great Company (wo)manned by real people.

Re mortgage

Excellent service

Good Service, slightly slow procedure

Mixed feelings.

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024