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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (460 reviews)

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4.71

Based on 460 reviews, last reviewed 19th Jun 2026

150% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

From Frustration to Resolution Thanks to Deborah I recently redeemed my mortgage and had asked for the surplus in my offset savings account to be transferred electronically to my bank account. When n... Read more Reviewed on: 19th June 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (460)

Great customer service, although the final part of the process lacked

This company has been more than helpful from the start they’ve been great and talking through each step of the process. Where it fell over for me was the fact that the money did not reach my solicitor in time for the exchange and it made a very stressful day in constant chasing. I’m not sure where the mistake lied although if you were to know that part of the process I’ll be more than happy to return as a customer. Reviewed on: 1st June 2022

Reply from Hinckley & Rugby Building Society Thank you for your feedback, and for your kind comments regarding our communication and helpfulness. We will be in touch shortly to talk through the timeline of events leading to completion of your mortgage, and answer any questions you may have. Response date: 6th June 2022

Excellent Service

Great service, each time I call I speak to the lady dealing with the account and she efficiently & effectively deals with the question / issue. Competitive product Reviewed on: 26th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th May 2022

Mr Matthew Gauntlett

Everything went well, and it was made clear exactly what was needed to complete the mortgage. Reviewed on: 21st May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd May 2022

A friendly mortgage provider

Ever since being recommended to Hinckley and Rugby I have been 100% impressed by their service, the friendly approach of their staff and the excellent range of mortgage products on offer. H & R are by far the best mortgage provider that I have ever dealt with and would recommend them highly to any prospective customer. Reviewed on: 18th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th May 2022

Review of H&R

Only want to take this opportunity to thank Sylwia.. my oh my she is a CREDIT to your team. So so friendly, efficient, personable & explains everything so well. Absolutely fabulous service from her - I’ve only dealt briefly with another two members - a very lovely guy I don’t recall his name. & Kimberley.. I didn’t find her all too helpful with the whole saga of sending my partners boss a employee report, or easy to contact.. poor communication skills there but I always contacted Sylwia who directed me to the right person. I’m not complaining of anyone I just like to point out those members of staff that communicate well and do a great job really make a difference in the whole experience and how we then go on to recommend. Reviewed on: 18th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th May 2022

Outdated system

Please step into the modern era, not only was the process heavily outdated but we were constantly asked for documents and information that we'd already provided The rates were very strong though so kudos for that Reviewed on: 4th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Champions!

From start to finish, a great experience! Thank you! Reviewed on: 3rd May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Very happy

Great service, very happy customer Reviewed on: 3rd May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Service received Wednesday from Zainab Sayed was excellent but getting through to the Society can be very hard at times

Advisor was friendly and very efficient and provided excellent customer service Reviewed on: 1st May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Great Customer Service (because they are easy to get hold of and speak to, and deal with queries quickly and efficiently).

In April 2022 I corresponded with Alisha, Jo, and Simone from the Contract Variations Team with regard to switching my existing mortgage product. I found all of them to be very polite, courteous and helpful. As a bonus, all of them were happy, jovial and cheerful - making the whole customer experience more enjoyable. I am also grateful to them for dealing with my mortgage switch very quickly, which again highlights their commitment to great customer service. Reviewed on: 26th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th April 2022

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Hinckley & Rugby Building Society: Mortgages reviews

150% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (460)

Great customer service, although the final part of the process lacked

Excellent Service

Mr Matthew Gauntlett

A friendly mortgage provider

Review of H&R

Outdated system

Champions!

Very happy

Service received Wednesday from Zainab Sayed was excellent but getting through to the Society can be very hard at times

Great Customer Service (because they are easy to get hold of and speak to, and deal with queries quickly and efficiently).

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

Join Smart Money People

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